Charming hotel but they need to get their act together.
We called the hotel to request someone pick us up at the airport in Guatemala City and followed to request confirmation. No one got back to us. When we arrived at 11:00 p.m., no was there to pick us up (Guatemala City can be scary place). We called the hotel and were told that the driver had mechanical problems (never did they try to make other pick up arrangements. The next morning the reception manager told me the travel agency failed to make the necessary pick up arrangements. What travel agency? We made arrangements through their hotel. Their idea of making it up to us was to deliver chocolate covered strawberries to our room.
At check out, we were not given a detailed billed (their printer wasn't working). I was assured that they would email it to me but I have yet to receive it.
Yes, it's a beautiful hotel but our experience was not pleasant.More
- Free Wifi
- Breakfast included