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“Disappointing, poor value”
Review of Hotel Los Pasos

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Hotel Los Pasos
Ranked #11 of 75 Hotels in Antigua
Certificate of Excellence
Reviewed 30 December 2013

Every day we stayed here, we asked ourselves how we could be paying so much for such a subpar hotel. The aesthetics of the courtyard are nice, but the hotel leaves much to be desired.

- Virtually no sound privacy in the room. We had to listen to our neighbors' baby, to our other neighbors having sex at 3 am, and to every person walking by the room outside sounding like they were practically in our room. This was a major problem for us.

- Inconsistent / non-existent water pressure and hot water. For $140/night, I'd like predictable water. Shower also didn't drain properly, so we stood in dirty water as we showered.

- Staff are not especially knowledgeable or responsive. One staffer did not make reservations for us on a tour that we'd asked her to make -- thus, we missed the tour and had to go with the hotel's own tour group, which turned out to be badly run. Another person could not find a major landmark on the map and told us that our map was wrong (which it wasn't).

- Room safe did not work.

- Breakfast is meager, though it is nicely presented.

- Bed is comfortable enough and there's a TV, if that matters to you.

Room Tip: Room around the courtyard have no sound privacy
See more room tips
  • Stayed: December 2013, travelled as a couple
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1  Thank NYCSojouner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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75 - 81 of 261 reviews

Reviewed 22 November 2013

Small, Quiet, Charming, Comfy, Rooftop Terrace, Oasis, Good Value, Excellent Service. Will stay again next month! A small hotel on the quiet edge of town but only a few blocks to the center...which frankly is too noisy for me at night. We enjoyed this hotel and the 2 meals we had were delicious. The dining room is lit with candles at night and was very romantic and calming after a long day of Antigua's bustle.

  • Stayed: January 2013, travelled as a couple
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1  Thank Squirl66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013

Beautiful and classic boutique hotel. Wonderful views from balcony. Restaurant offers delicous breakfast. Fantastic customer service. Quiet neighborhood but still within walking distance of all great Antigua attractions. Highly recommend this hotel to all travelers... Families included; but best for a romantic getaway for 2.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Jlasagna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013 via mobile

The courtyards have fountains and flowering plants. Outdoor seating areas on multiple levels for relaxing or getting together with fellow travelers. Rooms are a little on the sparse side but comfortable. Yes they have tv and wifi. When I mentioned that a wifi router near the upstair rooms was not working, they replaced it the next day.
The food was excellent as was all if the staff.
A historical building that is going green. While there, they were installing many solar water heaters on the roof tops. Good for them to adding the new to the old.

Stayed: October 2013, travelled with friends
1  Thank Casertast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

The staff who served our group of sixteen were gracious and were able to accommodate a travel or with a tomato allergy. The architecture and furnishings blend perfectly with Antigua's colonial style. Exception paintings of historical events.

Stayed: October 2013, travelled with friends
Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

This is a charming hotel in an enchanting city. Great location, Within walking distance of the central square, shopping, and great food. The rooms are clean and cozy and the bathroom facilities are fine. There is a beautiful garden and a rooftop sitting area. The staff is very accommodating. Breakfast is included and was delicious. Couldn't recommend this place more.

  • Stayed: August 2013, travelled with friends
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3  Thank Taosharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

We had an excellent stay at Los Pasos. The hotel is clean, beautiful, and comfortable. While the standard room was a bit tight, the bathroom was really nice.The staff was extremely helpful and the food was great. The location was good- about a 10 minute walk to the city center, but because of this, the hotel was silent at night. There is a nice terrace that has a nice view of the volcano as well. We would definitely go back and also recommend it to friends.

Room Tip: Standard rooms are quite small. No A/C was needed as the rooms stay very cool.
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  • Stayed: July 2013, travelled as a couple
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3  Thank Tricia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Los Pasos

Address: 9a. Calle Oriente No. 19, Antigua 03001, Guatemala
Region: Guatemala > Sacatepequez Department > Antigua
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #11 of 75 Hotels in Antigua
Price Range: £61 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Los Pasos 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
The most important goal of this hotel is to provide each guest a pleasant and comfortable stay. The rooms are warm and inviting with fine finishes, natural detail, personalized service, offering access to stay with satisfactory sense.Hotel Los Pasos is located on the legendary Calle de Los Pasos, two blocks from the Temple of San Francisco El Grande, where he was buried, and Santo Hermano Pedro. A few minutes from the central park of Antigua Guatemala and other attractions. Hotel Los Pasos is Antigua Guatemala, an old colonial house with wide corridors sunny and colorful gardensWe have 17 beautiful rooms which are classified according to their design and size: 2 Master Suite 7 Junior Suite 8 Estandar. Each is decorated in a distinctive way taking care of every single detail to provide convenience and comfort without losing the traditional style of Antigua Guatemala.All our Suites offer the following services:Typical Breakfast• Plasma TV with cable• Wireless Internet• security box• Phone• Minibar• Special AmenitiesServices• Transfers• Tours• Laundry• Spa Services• Restaurant and Room Service. ... more   less 
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