After reading the previous reviews of this hotel we should have steered well clear as they are all pretty accurate in their descriptions.
We booked a week for 10 people for a wedding in Antigua and chose Viña Española due to its price and thinking the reviews were exagerrated; we were wrong and wished we'd payed a few $ extra for a proper hotel.
For a start the hotel itself is not that bad. It is actually quite a beautiful building (or could be). It has just not been maintained properly. The problem is the managements lack of any kind of interest in the running of the hotel. The dining area had an entire table setup with a laptop and computer and was being used as a makeshift office. It's almost as though they have been so long without proper guests they have forgotten what it is to run a hotel.
The manager of the hotel was seen upon check in and about 4 of the 7 nights we stayed. During those times she was sat either watching tv in the dining area or doing whatever on her laptop. Either way she totally ignored her guests and couldn't even be bothered to enquire about peoples stay. It may seem as though this is a personal attack but it isn't she is a nice woman she is just useless at her job.
We had an incident where a mother and her child had to move rooms due to a spider infestation under their closet. The managers response was to get a staff member to deal with the issue. She only got up from her laptop and bothered to check the problem herself when my partner basically forced her to. There was apology given or any help in moving cases etc. They were told there were no other rooms so had to share a room with another or our party...3 of them in one bed for the remainder of the stay.
The aforementioned staff member really doesn't deserve to be working there. She is practically single handedly running the hotel herself. She was there 24/7 during our stay and her presence at least made us feel as though we were not in an abandoned hotel. If I could offer her a better job I would. She deserves more than to be slaving away for a boss who cares more about her next fb status (at a guess) than her business.
- Official Description (provided by the hotel):
- Hotel Vina Espanola abre sus puertas en una nueva ubicacion situado en el Casco Urbano de La Antigua Guatemala, ofreciendo a sus huespedes instalaciones de primera en una area tranquila, fuera del bullicio, y sobre todo completamente segura. El hotel cuenta con alarma de seguridad, sistema de camaras de video vigilancia las 24 horas, todo esto con el proposito de ofrecerle un mejor servicio a todos sus huespedes. El mismo cuenta con habitaciones que van desde sencillas, dobles, triples y mas... Las cuales se encuentran bellamente decoradas, y con todas las comodidades que se puede esperar tales como nuevas y confortables camas, bano privado, agua caliente, televisiones LED de pantalla plana en todas sus habitaciones, cable, internet de banda ancha WIFI completamente Gratis en todos los ambientes, acabados de primera y cenefas de cedro en todas las ventanas. El hotel cuenta con un hermoso jardin central con bucaro para llevar a cabo eventos o simplemente para relajarse, el hotel es eco responsable ya que cuenta con iluminacion LED en las habitaciones y todas sus instalaciones en general, como tambien pone a su disposicion un pequeno salon para llevar a cabo reuniones de trabajo, capacitaciones, conferencias, eventos sociales, etc. Tambien podra gozar de una agradable vista hacia toda la ciudad colonial desde la terraza del hotel, en donde podra disfrutar con su familia y amigos de una bebida o comida, o de una cena romantica con su pareja. Adicionalmente contamos con Restaurante y Bar. Ademas le ofrece servicio de Spa & Belleza desde el confort de su habitacion (masajes, peinado, maquillaje, manicure, pedicure, depilacion, etc.) ... more less