I was not impressed with this hotel. I stayed there after purchasing a coupon for a discounted room. I called the hotel to ask if they had availabilty for the night I wanted prior to purchsing the coupon and was told that they had plenty of rooms. I bought the coupon and called the hotel ten minutes later with the booking information so I could reserve the room. The manger then said that they were no longer sure there would be avaiability because a large group may or may not be coming for the weekend. Ten minutes prior I was assured there was avaiability. After calling several times for 2 days I was finally told they could reserve the room for us. The coupon was already paid for and would have been $65 wasted if it wasn't used that weekend.
The hotel is very far from the center of town. The rooms were ok but nothing special. Checkout is at noon and we were not able to leave Antigua until 6:00 p.m. We asked if we could store our bags for the afternoon and were told "no" by the receptionist because the manager was coming and she doesn't like to see clutter at the hotel. I am aware that the hotel has absolutely no obligation to store our bags for the afternoon after we check out, but I have never stayed in a hotel that refused to help out. There were several empty rooms in the front of the hotel where the bags could have been placed out of the way. There was literally no one in the hotel. It seems like horrible customer service to refuse to do something so simple as store our two bags for a few hours. Luckily a nearby hotel agreed to keep our bags for the afternoon and was very happy to help out.
I will not return to this hotel. It is too far away from everything and the customer service is severely lacking. There are plenty of better options in Antigua.
- Reservation Options:
- TripAdvisor is proud to partner with Priceline so you can book your Posada de Maria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.