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“Pleasant, friendly staff, specious rooms”
Review of Hotel Casa Bella

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Hotel Casa Bella
Ranked #43 of 76 Hotels in Antigua
Certificate of Excellence
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pleasant, friendly staff, specious rooms”
Reviewed 18 June 2014

We stayed at Casa Bella hotel for 4 nights while staying in Antigua during Semana Santa
Reasonable prices, specious rooms, clean, and very friendly staff made our stay at this hotel a real treat.
Recommended!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asaf Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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119 reviews from our community

Traveller rating
    67
    26
    11
    5
    10
See reviews for
17
43
10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
1 review
Reviewed 9 June 2014

We rented two rooms at Hotel Casa Bella and it was a great experience. The rooms are very nicely appointed, the beds comfortable and the service was incomparable. Everyone was extremely helpful and pleasant. They helped us with some reservations for a trip, with parking, and we kept some luggage there very safely while we were away. There was a great breakfast every day cooked to order.

Some people have commented on the lack of AC. there was one night in which it might have been helpful for a few hours, but that was it. For the price, I would surprised if someone could offer everything they did along with AC, which you probably wouldn't ever use.

We plan on returning and will stay there again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TJEckleburgMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guatemala City, Guatemala
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 May 2014

Suffocating experience at night: no windows, no air conditioned, no air!
The room has a good design, the bathroom too, but, OMG there is no windows, no air!
It was an unpleasant experience.

The price is not good.

Also, the hotel does not have a parking lot. You must walk 6 blocks at night to safe park your vehicle.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guatemala City, Guatemala
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 April 2014

I'm not sure how to describe our experience at Casa Bella but really consider you should be aware of the lack of responsibility and empathy from the staff. My wife and I checked-in around 3PM and went directly to an event we had... Unfortunatelly, everything started off with the wrong foot, the parking lot that was offered without charge at the moment that we booked the reservation, was a complete lie... I thought, we could find another parking lot and that wasn't going to ruin our weekend... we asked the recepcionist for options and mentioned we were going to be returning late so we wanted to be prepared.

Evening went by, we had fun and enjoyed Antigua until we went back to the hotel around 2AM. The door was locked and there was nobody at the lobby... we spent about 30 minutes for somebody to answer the phone or the desperate knocking, until a very kind gentleman turned the lights on and talked to us; Our surprise was that the kind gentleman was a guest at the hotel and heard he noise we were making with the bell ringing, door knocking and phone also ringing. Even though he tried to help us out, the door couldn't be opened by guest because we wasn't able to find the "button", in case of an emergency, that could be a huge problem... But to be honest, I thought that was the ACTUAL GUESTS' promlem, at te moment we were trying to get into our room to finally get some sleep...

Believe me, having to book another hotel at 3:30 AM, knowing our luggage was stucked at Casa Bella was the worst moment of the night... I would NEVER recommend booking Casa Bella. there are great hotels at Antigua, you should try Panza Verde, Villa Colonial, those were great experiences...

  • Stayed April 2014, travelled as a couple
    • Rooms
    • Cleanliness
Helpful?
4 Thank Fricardo10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 March 2014

Beautiful decoration with a lovely garden, nice team who works in the hotel. For a 90 dollar a night in Guatomala one would think the room should have A/C but it didn't . Small room , it can be cleaner or make effort for the maintenance of the building, little holes every where!!!!!never mind I didn't regret it, good location and great people working and of course no safe box strange all this for a boutique hotel!!!!

Room Tip: Check the room first.
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southwick, Massachusetts
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 March 2014

What a fantastic surprise this hotel was. After traveling the overnight bus from Belize, we arrived by taxi to this hotel at 9 am .where no one batted an eye. 2 of our 3 rooms were ready and we got checked in very quickly. The rooms were comfortable and clean all opening to a common outside area that was serene and tranquil. The staff couldn't have been more accommodating and helpful. The included breakfast, cooked to order, was delicious and plentiful. The location was a bit strange as it was attached to a school, but not a deterrent as it is centrally located to everwhere we wanted to go. Definitely give this hotel a try, you wont be sorry!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
Reviewed 17 March 2014

I spent six nights at Casa Bella and found it excellent. Just three blocks from the main square, it is situated in a quiet, very safe street, and ideally placed for walking around Antigua during the evening. The atmosphere in the hotel is very pleasant, with staff who could not be more helpful, and I really miss Angelica, Jorge, Angela and Dora, who did their utmost to make sure I had the perfect stay. Rooms were spacious, well-designed and spotless, while the beds with their stylish linen were a delight. The breakfast was delicious, with lots of different options. There was also free use of a computer in the hotel and good wifi everywhere. I can't wait to be back at Casa Bella!

Room Tip: I stayed in three different rooms through going way on various short trips. All were excellent - sty...
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alicia252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Casa Bella

Property: Hotel Casa Bella
Address: 2da. Avenida sur No. 5, Antigua 03001, Guatemala
Region: Guatemala > Sacatepequez Department > Antigua
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #43 of 76 Hotels in Antigua
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Casa Bella 3*
Number of rooms: 8
Official Description (provided by the hotel):
Hotel Casa Bella is beautifully designed boutique hotel located in the center of Antigua. Each of our 8 rooms are complete with high-speed WiFi, telephones, flat screen TVs with cable, pillow top mattresses, rainforest shower heads and suites with jacuzzi. Breakfast is included as well as a smile upon arrival. Customer service is of the utmost importance to us and look forward to your visit! ... more   less 
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