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“Antique Building = Awesome Hotel” 5 of 5 bubbles
Review of Casa Santo Domingo

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Casa Santo Domingo
Ranked #6 of 82 Hotels in Antigua
Certificate of Excellence
Alaska
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Antique Building = Awesome Hotel”
5 of 5 bubbles Reviewed 12 January 2014

Totally outstanding. This kind of atmosphere cannot be reproduced. Wonderful preservation of ancient buildings with modern uses - this is how to revitalize history. Dining was wonderful, very fresh food. Ruined church makes a wonderful wedding chapel.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MingoAlaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrisGomez, Gerente at Casa Santo Domingo, responded to this review, 21 January 2014
Thank you very much for your comment. We hope you return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,162 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Anchorage, Alaska
Level Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 9 January 2014

Santo Domingo is a stunning property! There are ruins right within the walls of the hotel. The church is gorgeous. I wish we could have spent more time here. The staff was pleasant, the food was good.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank d22randy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrisGomez, Gerente at Casa Santo Domingo, responded to this review, 21 January 2014
Thank you very much for your comment. We also hope you return soon and let us be your host.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Estoril, Portugal
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

It is not easy to describe, one has to get there to understand. The Hotel is located in an ancient spanish convent in the former capital city of Guatemala, Antigua, which was destroyed in the 18th century by an earthquake. In fact, most of the destruction was caused by an huge amount of water accumulated in the crater of the Agua vulcan, which caused a land slide and went down on the city during the earth quake. Antigua in its colonial stile, is today classified as World Heritage by UNESCO, so it well deserves a visit. The Hotel Casa de Santo Domingo is the result of a very careful and well done recovery of the convent ruins, in total respect to the old colonial stile architecture and the retirement atmosphere inherent to these places. It is amazing how the reconstruction and transformation of this convent into an quite large hotel, has succeeded in maintaining the peaceful, quiete and contemplative environment. You can enjoy every corner where you will find beautiful gardens, fountains, a nice swimming pool, statues and religious art, and all sorts of recovered old materials and objects. The Hotel has a beautiful museum where most of the religious art found is in exhibition. Excellent restaurant and bar. Excellent service and sympathy everywhere. Being a 5 star hotel, the prices are on the high side, but I found worth every penny I spent. I would like to add one more loin to this review: While in Guatemala, we got around in a very special and extensive tour organised by the local travelling agency "Maya Exotic", which I strongly recommend because they have demonstrated to be extremely competent, honest and available at all times, They provided a guide and van driver who had the patience and the wisdom to teach us during 10 fantastic days. Sorry for a long review! I would gladly add some photos, but the site is not responding.

Room Tip: I was in two different rooms in two occasions and I would prefer the one on the cloister (I guess so...
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  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Andandoporai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrisGomez, Gerente at Casa Santo Domingo, responded to this review, 19 January 2014
Thank you very much for your review, we are pleased to know that you enjoyed your visit to Guatemala and your stay with us. We hope you can return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

This is probably the most beautiful hotel we have ever stayed in. It is a living museum, and so tastefully restored. It breaths another time,full of heritage and magic. Around every corner there is another fountain or colonial saint. The pool area is refreshing and time no longer matters.

We had two garden view double room which sleeps 2 adults and 2 children each. They are large and generous. Impeccably clean and there is dry wood should you wish to have a lazy evening round the fire. Great buffet breakfast included in our price. Check on sites as it is not the case in all. Our only regret was only to have stayed 1 night. 2 or 3 would have been perfect!















round every corner there is another magical fountain or colonial

Room Tip: Top/second floor rooms have a higher ceiling and appear larger.
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Impresionist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrisGomez, Gerente at Casa Santo Domingo, responded to this review, 19 January 2014
Thank you for your comments, we are pleased to know that you enjoyed your stay with us and hope the next time you can stay longer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrington, Rhode Island
Level Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 3 January 2014

Set within the ruins of an old monastery, this hotel is absolutely beautiful. The rooms are built in clusters within lush gardens containing fountains and parrots and connected by walkways lit at night with candles. The pool is lovely and warm, surrounded by flowering plants and comfy lounge chairs, with a fountain in the middle. Most rooms have a fireplace and balcony and they are clean and well-appointed with mini-bars, coffee machines and a large selection of bathroom amenities.

The rooms vary greatly in size and quality of view, however. Upon checking in for a four-night stay, my husband and I found ourselves assigned to a small room with two smaller-than-double beds. My efforts to obtain a different room were time-consuming, frustrating and ultimately unsuccessful, as the front desk staff insisted that we would have to pay an increased rate almost 50% higher than what we were paying to obtain a room with a single large bed. The staff's unwillingness to at least discount the rate was really disappointing, especially since it was obvious that the hotel was not full during this mid-week period in mid-December.

Our experience throughout our stay revealed that the inflexibility demonstrated by the front desk staff is characteristic of the staff property-wide. We repeatedly were frustrated by the staff enforcing irrational "rules", such as the inability to take a plate from the breakfast buffet out to a table on the restaurant's patio, a direction not to move an exercise mat in the fitness center and being practically thrown out of the bar because it was closing at 6 pm. The ultimate example of this inflexibility came when we returned to the hotel one evening after the gates had been closed. The doorman refused to let us in until everyone in our party showed a room key. My husband and I often go out carrying just one key between us -- especially when the key is an actual key attached to a 3" metal disk. We both had a key that evening, but the impression we got is that one of us would have been left standing outside the gate if we each had not had a key.

The owner of this hotel obviously has invested a lots of money developing and maintaining what undoubtedly could be considered a 5 star hotel. What the owner needs to realize is that guests won't feel like they are staying in a 5 star hotel unless they feel like the staff is making every effort to allow them to fully enjoy this beautiful property. If a guest wants to move a mat out from between two machines in order to do sit-ups in open space, the attendant should move it for her instead of telling her she can't do it. In a restaurant with more than ample staff standing around, they should be happy to allow a guest to enjoy breakfast on the patio even if it means covering a table outside of their normal area. Security is great but common sense is important too. The owners must trust (and train) the staff to make the decisions necessary to make guests feel welcome and pampered so that they will rave about the hotel as a whole rather than acknowledging the beauty of it and complaining about the lack of hospitality. Only then will this hotel deserve an "excellent" rating.

Room Tip: The rooms in the 240 range abut the wall along the cobblestone street so they are noisy and do not h...
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  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank WnnaBTrvlWrtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrisGomez, Gerente at Casa Santo Domingo, responded to this review, 19 January 2014
We appreciate very much the time you took to write your review and hope you visit our Hotel soon. For future reference, we have 83 standard rooms (only 8 with 1 king size bed each) and the rest with 2 full-size beds each and this is why we recommend to make special requests in advance. Please contact us in the future to take care of your reservations directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 1 January 2014 via mobile

We stayed here over Christmas and I can only say, wow! This hotel is beautiful! We really enjoyed the partially restored compound within the hotel and cathedral where we attended Christmas mass. Food at the restaurant was good too. Hugh heated pool makes for a good after dinner swim where it can get a little chilly. The rooms are beautiful and spacious. The only drawback is that our room had no windows.

Stayed December 2013, travelled with family
Helpful?
1 Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrisGomez, Gerente at Casa Santo Domingo, responded to this review, 19 January 2014
Thank you for your review, we are pleased to know that you enjoyed our services during your stay. Pls contact us in the future to take care of your reservations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northbrook, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

This is a Four Seasons type property in the heart of Antigua. It is special, beautiful and good value. We were a family of 6, children ages 3, 6, 8 and 18, traveling over X-mas. Casa Santo Domingo is awesome. The grounds and physical plant of the property are unbelievable, with ruins, gardens, courtyards, views, etc. It's a destination unto itself. While this is not the cheapest hotel around, it is still excellent value. To stay at a comparable location in a warm climate would easily be 2 to 3x the price. This is a gem not to be missed if you can splurge.

We had rooms 271 and 272, which had fireplaces and lots of space, including a nice balcony overlooking a quite courtyard. It was quiet. Bathrooms are large and beautiful.

The location is excellent for accessing anything in Antigua on foot. We also took advantage of the pool every day after touring, and also did some lap-swimming while there. Showers/Locker rooms at the pools are very nice. Poolside restaurant/bar also has good food.

My only slightly negative comment about the hotel would be the main restaurant. It is gorgeous, but it typical of a hotel restaurant. The food is ok and is overpriced. There are so many great places to eat within 5 blocks, I recommend making the effort to find other places to eat. Case Santo Domingo is so beautiful that it is a stop for a lot of large tour groups. They take over the dining rooms and make it more of a cafeteria than a fine dining experience.

overall - Awesome place for a family stop. There is no roughing it here, but the cultural experience is pervasive!

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Len_Pelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IrisGomez, Gerente at Casa Santo Domingo, responded to this review, 19 January 2014
Thank you for sharing your observations and regret to know you didn't enjoy your experience at "El Refectorio". We hope to have a future opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Santo Domingo

Property: Casa Santo Domingo
Address: 3a Calle Oriente No 28 A, Antigua 03001, Guatemala
Region: Guatemala > Sacatepequez Department > Antigua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Antigua
#2 Business Hotel in Antigua
#9 Romantic Hotel in Antigua
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Casa Santo Domingo 3.5*
Number of rooms: 128
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Also Known As:
Casa Santo Domingo Hotel Antigua
Casa Santo Domingo Antigua Guatemala

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