We stayed in this hotel for 3 days. The museums, ruins & gardens are as good as everyone says, in fact, they were some of the best we saw in Antigua.
Unfortunately, this hotel was uncomfortable. Although our room was pleasant, there was no air conditioning which was very much needed. After a shower, the bathroom became sauna-like & the tiny window in there was useless. There was no air conditioning in the breakfast area either which was very hot & much worse in the buffet area containing heating appliances. Even the staff there were suffering. We spent each breakfast perspiring & chasing flies from our plates as the "windows" (the original building's arches) were not covered.
Also, some staff seemed to lack professionalism. The problem wasn't the errors they kept making but how they handled them. Reception was the worst & they were not very friendly when the errors were pointed out to them either. The errors/confusion were mostly over our booking, our breakfast entitlement (that was a saga each day) & receiving another room's account which was unceremoniously slipped under our door.
Other bad points were the way staff would barge into our room using their keys after hardly knocking, white ants invading our bathroom, the badly cracked washbasin & mould around the bath (this is a 5-star hotel). A bigger bad point was the very poor lighting, particularly in the bathroom.
The hotel itself is a fine building but some things appeared a bit contrived or pretentious (religious robes worn by staff, music played ad nauseum throughout the grounds, rose petals everywhere, namedropping of previous "famous" guests). This all depends on one's personal tastes but diverting some of their efforts (& cash) to improve basic guest comforts would have been preferable.
This hotel is around 15 minutes away from the main plaza. The walk there & back is very pleasant although the streets can be very dark & isolated at night with the occasional policeman patrolling the area. This was not a concern for us but it may be for nervous nellies.
It's possible to just visit the hotel's grounds for a fee without having to stay which I think is a better option. After visiting a friend at the the Porta Antigua Hotel we decided we'll be staying there when we visit Antigua next time as that hotel obviously has guest comfort as its first priority.
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- Also Known As:
- Casa Santo Domingo Hotel Antigua
- Casa Santo Domingo Antigua Guatemala