I sleep here out of necessity; my friends like cheap, backpacker-friendly places, and even though I'd rather spend a little more to stay somewhere nicer, I realize it's much safer to remain with friends than walk/take a taxi alone someplace else.
I believe the service to be friendly and fast. The rooms are not the cleanest, but they are miles above what I have seen from other budget-friendly hostels in Antigua. I have not encountered bed bugs or roaches, and besides the general "dinginess" of the place, have felt comfortable sleeping there for the price I pay (100Q split between 2 people, though there are larger rooms if you have a larger group.) There is free coffee, a couple of computers by reception, and a kitchen (closes at around 10:00PM.) I've found the showers are always hot and the pressure is good.
I would recommend this hostel to anyone who is worried about bed bugs, roaches, cleanliness, etc. who doesn't want to sacrifice feeling clean/comfortable in order to save money.