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“Enormous treat while in Guatemala!” 5 of 5 bubbles
Review of The San Rafael Hotel

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The San Rafael Hotel
Ranked #1 of 82 Hotels in Antigua
Certificate of Excellence
Newark, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Enormous treat while in Guatemala!”
5 of 5 bubbles Reviewed 29 June 2014

Due to our upcoming busy schedule, my wife and I are writing this review before we leave. We have to say the only thing we do not like is we cannot stay longer!

The staff is incredibly friendly and helpful, we were treated like royalty! No question or concern was left unanswered or fulfilled.

The overall location is like a hidden treasure away from the busy streets, with very nice decorations and beautiful plants and flowers.

The included breakfast was quite the surprise! We were expecting a typical basic American-ish breakfast of bagels and make your own waffels. Wrong! Full service and fancy breakfast with a waiter is what greeted us at our choice of well decorated tables! Also, the cook must be a master chef and artist because the food was so nicely prepared!

All in all, NO complaints and ALL praises to top shelf service. We really recommend you stay here if you have the opportunity!

Room Tip: We stayed in room #2 so can only speak for it. It is very cozy and ideal for a couple looking for a...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gcs82512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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261 reviews from our community

Traveller rating
    245
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
San Diego, California
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

I spent 3 nights at the San Rafael in June, it was like staying in a travel magazine. Everything was great, from the driver who picked me up at the airport, to the friendly staff, to the ideal location, to the amazing breakfasts. (Breakfasts get 5 Stars. Amazing.)

For my first 2 days I think I was the only guest in the hotel, this was simultaneously incredible (to have the WHOLE PLACE to myself) and humbling. Like, "did you really like 50 candles around the courtyard just for me?"

I stayed in Room 6. It was exactly as pictured on the website. While it was great I don't think I'd stay in that one again, pretty sure it was the smallest of all the rooms. But the bed was comfy and I really enjoyed the rainfall shower.

Location-wise, you're a half block from the arch and within 2 blocks of several very good restaurants. What I loved about the location was I could wander around until I got tired and then slide back to the hotel for a little R&R.

Overall: An exceptional small hotel.

Room Tip: Rooms 5, 6, and 7 are in the rear of the hotel. They are more private. But each room has it's ow...
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  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mclanea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

The photos look good and reality lives up to expectation. This hotel is exquisite and each of the seven suites are unique and thoughtfully designed. Staff are exceptionally helpful without being overly attentive and will organise transfers, tours band in room massage (which was lovely) via email in advance. Breakfasts are included and quality, and sitting in the tranquil courtyard is a delight. Location is very central to the main attractions such as La Mecred and the key shops and ruins. Made for an unforgettable trip! Ask at reception to check out the roof top view of the Agua volcano on a clear day! Would have loved to stay longer or return!

Room Tip: Ask for a suite further from the main courtyard if very concerned re potential for noise. No noise w...
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  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 8 June 2014 via mobile

I'm currently sitting in the courtyard of this hotel waiting for breakfast the morning of our checkout. The beauty of this hotel is quite literally breathtaking. The service is exceptional. The breakfast is brought to a table just outside if your room in the open courtyard and is served with freshly squeezed orange juice. The rooms are spotless and to say they're well appointed wouldn't do them justice. Chandeliers and fireplaces and down duvets and windows that over look fountains. This is truly a place not to be missed.

Stayed June 2014
Helpful?
Thank Gina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Gerente at The San Rafael Hotel, responded to this review, 9 June 2014
Thank you Gina P for your comment, which encourage us to give all of our guest a great service.

We are looking forward to have you as our guest again

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northbrook, Illinois
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

I have to tell you that I chose this hotel based on reviews from TripAdvisor. We haven't even gone on our trip yet, but their service has been outstanding! Claudia Morales in reservations has been my primary contact there. She booked our room, made arrangements for a car from the airport and now has assured me that our daughter may leave her luggage safely with them as she arrives before we do. Their replies are timely too. I cannot wait to see the actual hotel very soon!

Room Tip: I will update as soon as we return from our trip.
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

This place is perfect, especially on a trip with a significant other. Service was great, rooms are very and the whole building is gorgeous. Nice breakfast in the morning as well. Also, a great location within Antigua, right in the middle of the action.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TJ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

The location cannot be beat; half a block from the arch and blocks from the central square. The service was top notch and everyone was friendly and attentive. The building itself was beautifully styled and the courtyard perfectly manicured. Our room was beautiful with towering wood beam ceilings, a travertine tiled bathroom and a delightfully plush bed with deluxe linens. While expensive for Guatemala it's right on par for Antigua and with the included breakfast (excellent!) it felt reasonable.

Room Tip: The blue room is GORGEOUS, but just past reception and the living room right on the main courtyard s...
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nutmeg8629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The San Rafael Hotel

Property: The San Rafael Hotel
Address: 2da Calle Poniente No. 7, Antigua 03001, Guatemala
Phone Number:
Region: Guatemala > Sacatepequez Department > Antigua
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites
Hotel Style:
Ranked #1 of 82 Hotels in Antigua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The San Rafael Hotel 4*
Number of rooms: 7
Official Description (provided by the hotel):
The San Rafael, which opens following a three-year restoration, incorporates the remains of an early structure significantly altered in the nineteenth century. The recent restoration preserves the form of a grand, traditional colonial home with its brick, stone and stucco construction; two courtyards; antique tile roofs; and three water features (including a dramatic wall fountain). Besides the furnished patio where one can enjoy a leisurely breakfast while gazing over the garden, guests will appreciate the elegant and lofty sitting and dining room, the perfect space in which to sip a glass of wine, sit before a roaring fire, or catch up on emails and correspondence. Entering through the gates of the San Rafael, visitors enjoy a sweeping view of the first courtyard with its two fountains and richly varied plantings: Italian cypresses, ficus trees, and the colorful blossoms of native plants. The hotel office and reception are conveniently located off the entry vestibule, where newly arriving guests will be greeted with a welcome beverage, and hotel residents may seek advice on touring the city, securing reservations at Antigua's finest restaurants, or making arrangements for a private excursion. Breakfast is a special occasion here, guests enjoying it while seated around the courtyard or in the dining room. For those fond of coffee or tea upon awakening, and before sitting down to breakfast, complimentary self-serve beverages are available in the courtyard each morning. The breakfast menu includes traditional offerings as well as a rotating array of special dishes. Breakfast is served between the hours of 7:00am and 10:30am weekdays, 11:00am weekends. ... more   less 
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