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El Carmen Hotel
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Reviews (244)
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All reviewscentral parkgreat rooftoprooftop areawhere breakfast is servedcolonial architecturethe wi fitwo nightspleasant staywe loved our staythe main squarehigh ceilingsperfect locationblockguatemalamarkettoiletriesmattress
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83 - 88 of 244 reviews
Reviewed 8 August 2012 via mobile

If you are a light sleeper don't stay there. Very noisy because poor sound proof. It's only a few blocks from the main square and there is an art market nearby.! There are many eating drinking places within walking distance.

  • Stayed: July 2012
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Thank Weishen83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Carmen H, Director de Relaciones con Clientes at El Carmen Hotel, responded to this reviewResponded 10 March 2018

Thank you very much for your comments, we are happy to hear that you enjoyed our location. We are working to reduce the noise inside our rooms.

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Reviewed 1 August 2012

Stayed here as part of a group tour with G Adventures. I originally tried booking an extra night before the group tour, but only received an auto reply, never an answer to my question regarding an extra night. Bad customer service, but I am happy I stayed somewhere else that night, considering the standard of the hotel.

The first room we got (room 208 I believe) was horrible really warm/damp with mold everywhere: In the shower, on the mirror and even at the toilet seat. The rooms have no AC, no safe, and no fan unless you ask for it. After checking with the group leader we found out that not all rooms where as bad as ours, and got to move to room 203 (I believe), which was a lot better. Don't understand why they send peple to the horrible 208 room when they have a much nicer room available. Would not consider staying here again!

  • Stayed: July 2012, travelled as a couple
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2  Thank samo82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Carmen H, Director de Relaciones con Clientes at El Carmen Hotel, responded to this reviewResponded 10 March 2018

Thank you for you opinion. We are so sorry for the inconvenient. We are working to improve our costumer service and also our rooms. We are currently implementing air conditioning.

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Reviewed 24 February 2012

Spent three nights here at the end of a tour from Cancun. The hotel is situated within a couple of hundred metres of the Central plaza, however there are lots of other hotels equally close to the centre of town.

Rooms are situated with the windows looking out onto a central courtyard, which is roofed. Apparently it was quite noisy when it rained before the roof was installed. The rooms were comfortable enough and the lack of air condiioning was not a problem. A portable fan was available although we did not use it.

the room however was quite musty, although I did not find this to be objectionable and I consider it to be not unusual in an old colonial building with character.

Two main issues were the intermittent hot water, which we never came to terms with and the noise from the courtyard when other guests chose to stay up late or when staff started making breakfast at 05.30.

The roof terrace was an excellent place to relax with great views.

The staff particularly those on reception were very polite and helpful.

Room Tip: Avoid the ground floor.
  • Stayed: February 2012, travelled as a couple
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1  Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Carmen H, Director de Relaciones con Clientes at El Carmen Hotel, responded to this reviewResponded 10 March 2018

Thank you very much for your observations, we will work on every highlited aspect. We are constantly working to improve.

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Reviewed 18 February 2012

My wife and I took a short term mission trip to Guatemala. We stayed at El Carmen. The staff was very friendly and accommodating, particularly when my wife became ill. The room was comfortable. The hot water was a bit sporadic, but other than that - no complaints. The breakfasts were great!

If given the opportunity to return to Guatemala, we will gladly stay there again!

Room Tip: Our room was a suite - facing the courtyard it was in the back on the right. The added small room acted as a sound buffer between our room and the courtyard. Great room!
  • Stayed: February 2012, travelled on business
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1  Thank DaRev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Carmen H, Director de Relaciones con Clientes at El Carmen Hotel, responded to this reviewResponded 5 weeks ago

Thank you very much for your comments! We are happy to hear that our staff was helpful to you! We hope to see you soon!

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Reviewed 7 January 2012

If I hadn't been staying as part of a group tour I would have moved out. Truly dismal. I think the rooms on the upper floors are better and have windows, but the ground floor rooms were noisy, old, worrying electrics, no privacy so the bathroom window opened onto the courtyard where breakfasts were served, damp, smelly, horrible and nylon sheets, eeughhh. A travelling companion had a ceiling leaking onto the adjacent bed and had to be moved to a marginally better room. It's only benefit - location, near everything you would want to visit. Thank goodness it was only for one night.

  • Stayed: December 2011, travelled with friends
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Thank anonKingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Carmen H, Director de Relaciones con Clientes at El Carmen Hotel, responded to this reviewResponded 5 weeks ago

We appreciate your comments, we are so sorry to hear the inconveniences. We have worked to improve in each area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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