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“Comfortable and central”
Review of El Carmen Hotel

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El Carmen Hotel
Ranked #27 of 75 Hotels in Antigua
Reviewed 31 July 2013

This hotel was the end of the tour. The rooms were comfortable, but they had windows that opened onto the hotel courtyard. All noise carried through the hotel but this wasnt disruptive. The hotel also has a rooftop area with a great view over the city rooftops. The staff are very helpful and the hotel is in a great location to easily access all of the markets and good eating places.

  • Stayed: July 2013, travelled solo
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Thank Deb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eventoselcarmen, Front Office Manager at El Carmen Hotel, responded to this reviewResponded 2 August 2013

Thank you for your review we hope to have you back and we will take note of the noice factor in the rooms close the patio.

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68 - 74 of 231 reviews

Reviewed 9 July 2013

This is a very charming small hotel just a short walk from the Central Park of Antigua, the beautiful ruins, the gorgeous Colonial architecture of the churches and municipal building and just minutes from the central marketplace.
The heart of this hotel is its cute central courtyard but the real treasure is its rooftop views of the city and the Volcano Agua.
Breakfast came as part of our package and it was very good-typically eggs, beans, fresh cheese, juice, good coffee.
The staff was delightful and helped me obtain the reservation I needed for a group of twelve for dinner.

  • Stayed: June 2013, travelled with friends
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1  Thank Jeffrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eventoselcarmen, Front Office Manager at El Carmen Hotel, responded to this reviewResponded 2 August 2013

Thank you for your great review! We sure hope to have you back.

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Reviewed 7 May 2013

The staff at El Carmen are extremley helpful! Had a relaxing and restful stay at this quaint little hotel in Antigua. I have traveled to Antigua a few times and stayed in a variety of hotels. This little charmer is close to all the main attractions and action in Antigua while retaining a quite tranquil atmosphere. I stayed here on a recent 3 week trip to Guatemala and had by far, the best shower at this hotel! Plenty of hot water!!

  • Stayed: April 2013, travelled with friends
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Thank HalifaxTbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eventoselcarmen, Front Office Manager at El Carmen Hotel, responded to this reviewResponded 2 August 2013

Thank your for this review we have been working on the hot water suppliers.

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Reviewed 21 April 2013

We stayed here twice in the same week...first was for two nights (mon/tues) on the second floor and the second was for two nights (sat/sun) on the first floor. I think we were the only guests in the hotel during our first stay. Staff are very nice and attentive and we had everything we needed, even extra pillows for the bed without question when we asked. I was very sick the first day and they even offered to call a doctor to come to my room to check on me. The hotel is only two stories, during our first stay they were doing some type of maintenance on the roof that woke us in the early morning. During the second stay we were near the breakfast area so it made it hard to sleep again because of other guests. I always bring earplugs on vacation, I had no problem sleeping...husband did not and had some trouble. Hotel is clean and safe in a great location with a great view from the roof top!

  • Stayed: April 2013, travelled with friends
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Thank T_Newman84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eventoselcarmen, Front Office Manager at El Carmen Hotel, responded to this reviewResponded 2 August 2013

Thank you for your review, we apologize for the noise from the roof top we hope you got to see the result of the renovations, we have also moved the buffet to a different location to avoid the guests noise in the morning. We hope to have you back!

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Reviewed 13 April 2013 via mobile

The location of this hotel is great, the staff are curteous and helpful. Breakfast is so handy and tasty....but, and it's a big but... The room we stayed in was incredibly damp and musty, smelled awful and we had to keep our window open with a fan blowing in fresh air all day to prevent the mildew smell from returning. I suspect there are water/moisture issues and it looked as though mold had been painted over on some of the walls...this was one thing but a big thing that would prevent me from returning. I would not stay here again.

  • Stayed: April 2013
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Thank Timtamtee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LibnyL, Front Office Manager at El Carmen Hotel, responded to this reviewResponded 18 June 2015

We appreciate your comments and have been renovating all of our rooms, we hope you consider coming back and stay in our new Deluxe Rooms.

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Reviewed 31 March 2013

Stayed here one night and would have loved to stay longer! Right in the heart of the city! Beautiful room! Rooftop views of the city and volcano in the distance! Wonderful breakfast in the morning! Would love to stay again!

  • Stayed: April 2012, travelled with friends
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Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eventoselcarmen, Front Office Manager at El Carmen Hotel, responded to this reviewResponded 1 April 2013

Thank you for tour comment, we hope you can come back soon.

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Reviewed 31 March 2013

My husband and I spent 2 nights in El Carmen. Some of the hotels in Antigua is super expensive. This one was averagely priced but the room was nice and the breakfast well-exceeded our expectations.

We had a room on the second floor facing the patio. From other trip advisor reviews, these rooms seem to be the better ones. The room was a decent size for us and it was neat and clean. During one of the nights we stayed there, the temperature dropped so I asked for an extra comforter. The staff brought me a nice, heavy comforter in less than 2 minutes.

Every morning, there is a breakfast buffet. During our stay, it was the same every morning but it doesn't need to change. They have a little omelette station and a wide selection of other breakfast food you can select- unlimited.

The staff were very attentive and some can speak English. I would recommend this hotel and would definitely stay there again, should we return.

Room Tip: 2nd floor facing the patio.
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  • Stayed: March 2013, travelled as a couple
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Thank Jen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eventoselcarmen, Front Office Manager at El Carmen Hotel, responded to this reviewResponded 1 April 2013

Thank you for your comment, we hope you can visit us again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Carmen Hotel

Address: 3a Avenida Norte 9, Antigua 03001, Guatemala
Region: Guatemala > Sacatepequez Department > Antigua
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 75 Hotels in Antigua
Price Range: £52 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — El Carmen Hotel 3*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel El Carmen

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