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“Never again!”
Review of UNO Design Hotel

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UNO Design Hotel
Ranked #8 of 81 Hotels in Odessa
Certificate of Excellence
Kiev
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Never again!”
Reviewed 4 July 2011

The only two good things I have to say about this hotel are nice rooms and good location. Everything else is just terrible. We booked this hotel thru booking.com and although the price was guaranteed, they demanded from us 3% extra if we paid by credit card. It was an insignificant amount, anyway we wanted to talked to the manager. The manager (Scott was his name) did even bother to come down and talk to us - he just passed a message thru reception that we either pay 3% or leave. Booking.com by the way were not helpful at all in handling this situation.
Rooms were never cleaned during our 5-day stay. WI-FI which the hotel claimed to have in every room, was working only in reception area.
Overall impression - they do not care.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank DMXN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amerikan0, Manager at UNO Design Hotel, responded to this review, 11 July 2011
We are always glad to receive critics and comments from our clients, using them to improve our aparthotel hospitality.
We are happy that the client has appreciated the quality of our rooms and location. In respect of the truth, we feel it necessary to comment on his complaints.
In our official policy page of Amerikano, which you can easily find at our website, it is clearly stated that we charge 3% for credit cards. Besides, we manage an APARTHOTEL, that means small apartments fully equipped (with kitchen) for long and short stayings. with giving equilibrium between good quality and price. In addition, we render some services, which are usually offered by hotels. That is why, we provide free cleaning services twice a week. But, of course, the client could order extra charged cleaning (even daily) just by asking the receptionists. Everyday we do make the beds and straighten the rooms. If the client would like a change of linen everyday this could be arranged at the front desk for an additional charge.
Concerning WI-FI, we have antenna + cable in each room. In any case if the client has the problem with WI-FI,
he could ask to the front desk for help which they would have gladly help him with this problem.
Booking.com clearly states to read the hotels policies before booking the room if the client would have done so then the problems he encountered would not have been an issue.
The Amerikano staff tries very hard to make a clients stay an enjoyable experience.

Scott Christian
Manager
Apart Hotel Amerikano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
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Additional Information about UNO Design Hotel

Property: UNO Design Hotel
Address: Rishelyevska vul. 17, Odessa 65026, Ukraine (Formerly Aparthotel Amerikano)
Region: Ukraine > Odessa Oblast > Odessa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #8 of 81 Hotels in Odessa
Price Range (Based on Average Rates): £
Hotel Class:4 star — UNO Design Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
Stylish rooms with free internet and unique decor are offered at this hotel, just a 2-minute walk from Odessa's Pedestrian Area and half a mile from the sandy Black Sea Coast. UNO Design Hotel offers spacious suites and apartments with a flat-screen TV. Slippers and toiletries are provided.The hotel is centrally located in the city, just a 5-minute walk from sights such as Odessa Opera and Ballet House and the Potemkin Steps. Odessa Main Train Station is a 15-minute drive away and Odessa Airport is a 40-minute drive away. A shuttle service can be booked at the hotel. ... more   less 
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