My wife and I stayed for 6 days in this hotel. We booked a standard room with balcony, ground floor, facing the pool area. The room is spacious and the bed is large and comfortable: the furniture looks quiet cheap though, so I would not rate it a as 5 stars. The property (a former villa) is surrounded by a beautiful small park with different type of trees and flowers. The pool area s really nice. Few minutes walk to main Arkadia restaurants and clubs.
The staff and service:
If you are not a Russian speaker, you may have some difficulties communicating with the staff, since their English is poor. The personnel seemed to me very "shy" (hardly smiles) and some waiters appeared to me a bit rude. This is only my personal impression as non Ukrainian. The people at the reception are however very professional.
most of the clients were from the former Soviet Union countries. Honestly I was a bit shocked by the behavior of some individuals: you would expect to see these people everywhere but not in a 5 star hotel. They had no manners at all and were shouting at the hotel staff...no wonders why the waiters are shy. So if you are westerner, you may have some interesting cultural experience staying at this hotel.
Value for money: the hotel is nice but definitely overpriced!
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