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“Good value for the money”
Review of Victoria Hotel

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Victoria Hotel
Ranked #36 of 41 Hotels in Kharkiv
Budapest, Hungary
Level 4 Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good value for the money”
Reviewed 4 December 2011

I stayed 2 nights in this small and well kept hotel.Its location is not very fancy, taxi must be taken to get anywhere in the city. ... and you must be prepared if a taxi is ordered the driver means 20 mins when he promises to arrive in 5 mins.
The rooms are clean and average size, the decoration is a bit dark,not any special. My window looked for the main street,so it can become noisier with an open window after 6 am . The hotel has a bar/restaurant with a keen staff, they prepared us food even at 1 am at night.This could not be always expected in a Ukrainian hotel!
The breakfast is a combination of prepared for order and a buffet.
The hotel has a sauna,fitness centre too and also specializes in wedding parties.
The receptionists were helpful and spoke good English.I had a good impression so this hotel can be a good option for my future business trips.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Gabor274887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Italian first
  • Norwegian first
  • Russian first
  • Any
English first
Los Angeles, California
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 6 March 2010

I stayed here for one night and experienced the worst service I have ever seen at any hotel, anywhere.

Our room had no cold water, only scalding hot water. We could hardly wash our hands, much less take a shower. The front desk repeatedly assured us that it would be fixed in a few minutes, so we stayed up half the night waiting and waiting. Eventually, we went to bed dirty.

The next morning, even worse...our room had NO WATER AT ALL! We discovered this only after using the toilet, which as you can imagine became rather unpleasant. We had an early flight, so we didn't have the option of waiting around for them to fix whatever was wrong.

I spoke with the manager and explained that we had paid for this room in cash upon check-in, and received a room with an unusable bathroom. I felt that we deserved some compensation--a partial refund, or a discount for a future stay. She merely shrugged her shoulders and refused to do anything. She wouldn't even comp the $3 bowl of oatmeal that we had for breakfast.

To add insult to injury, as we were getting in the taxi, the bell-hop chased us out to the parking lot and demanded that we pay $1 for a bottle of juice from the mini-bar.

I have traveled extensively in Ukraine (see other reviews), and fully understand that service is different in this country, but it is ridiculous to make NO attempt whatsoever to satisfy a customer.

There are much better choices in Kharkov. Please do not stay here.

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
9 Thank LooseFooted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria Hotel

Property: Victoria Hotel
Address: 23 Primerovskaya Street, Kharkiv 61000, Ukraine
Region: Ukraine > Kharkiv Oblast > Kharkiv
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #36 of 41 Hotels in Kharkiv
Price Range (Based on Average Rates): £
Hotel Class:4 star — Victoria Hotel 4*
Number of rooms: 28
Official Description (provided by the hotel):
Victoria hotel is as practical as an office,and cozy as a home. Victoria Hotel offers 28 rooms of different categories. Each of them is equipped with an air-conditioner, mini-bar, LCD-TV,with the most popular satellite channels, mini-safe, mini-bar, phone with international access and Wi-Fi coverage. In the bathroom you'll find: hair dryer, set of toiletries, one set of 4 towels for each guest. Our chef cook prepares a great variety of elegant and tasteful dishes. ... more   less 
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