We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“exellent hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Kharkiv Palace Premier Hotel
Ranked #1 of 40 Hotels in Kharkiv
Certificate of Excellence
Konya, Turkey
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“exellent hotel”
Reviewed 31 March 2014

excellente hotel
very big and clean rooms
helpul staff,nice location,nice breakfast and restaurant
there are small but panoromic pool and sauna in the 11th floors
l will stay again in this hotel
Mustafa Cansu from Turkey

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MustafaCANSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnastasiaKh_grm, Guest Relations Manager at Kharkiv Palace Premier Hotel, responded to this review, 29 April 2014
Thank you, for your feedback.
Looking forward to see you again at Kharkiv Palace Premier Hotel.

Best Regards, Anastasia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

273 reviews from our community

Traveller rating
    228
    33
    5
    6
    1
See reviews for
17
36
30
132
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Tallinn, Estonia
Level Contributor
112 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 23 March 2014

I`ve been only for one night in the hotel but can only say I was stunned by the design and also the quality of the whole interior. The rooms have been really spacious and I didn`t miss any amenities of a 5 star hotel. The only little negative thing was the overheated room which I couldn`t get down to a decent sleeping temperature while night.
We had a really pleasant company dinner in their restaurant and also the breakfast service was really good.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthias M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnastasiaKh_grm, Guest Relations Manager at Kharkiv Palace Premier Hotel, responded to this review, 1 April 2014
Thank you for your review.
We are glad to know that you did enjoy your stay.
I want to apologize for minor technical reasons arising during your stay.
And I hope that your next arrival to Kharkiv Palace Premier Hotel will be ideal.

Regards, Anastasia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vilnius, Lithuania
Level Contributor
137 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 9 February 2014

One can straight see that no costs were spared when building this relatively new hotel. The place has everything one would expect from an internationally branded hotel.
The rooms are of a decent size and have plenty amenities. Breakfast buffet is great and all of the F&B outlets and other facilities are fantastic.
The hotel doesn't come cheap and therefore the lack of English language knowledge of many of the staff is definitely a weakness the management should address.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geertsnaet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnastasiaKh_grm, Guest Relations Manager at Kharkiv Palace Premier Hotel, responded to this review, 19 February 2014
Thank you for the feedback.
It is very important to know the opinions of our guests.
All your comments are value for us.
We believe that your next stay at Kharkiv Palace Hotel will be pleasant and the level of service meet your expectation.
Best Regards,
Anastasia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 January 2014

Had a pleasant stay at this hotel on January 27-29. Had ordered a hotel car's airport pickup, which at reasonable price was smooth and pleasant.
Room was nice and spatious, Wifi was free and worked just as it should.
As it was really cold outside, a warm room was a must, and I got it. Individual temperature control was a necessity and worked well, with a little manual study located in the infobook.

Had no chance to try pool and SPA, as I could not figure out operational hours. They were closed at 9 PM - could not come earlier.

Food was nice, tried breakfast (not the greatest coffee I had, but good choice of food) and room service for some international classics. There is a nice Ukrainian restaurant just across the street to the right from the hotel entrance, open till 11 PM.

Check-out and transfer back to the airport were again smoothless and easy.
Consierge helped a lot, knowing local things and arranging taxis. Just as it should be.

The only small negative is the price and towels were not that big and fluffy. But this is something I could go on with, and will surely stay there again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vasily_from_Moscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnastasiaKh_grm, Guest Relations Manager at Kharkiv Palace Premier Hotel, responded to this review, 8 February 2014
Vasily, thank you for your review.
I was glad to know that you had nice expirience this winter with our hotel.
I hope your choise will bring you a lot of nice moments in a future.
Hopefully see you soon at Kharkiv Palace Premier Hotel.
Best Regards,
Anastasia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 28 December 2013

To be concise and precise with the review of Kharkiv palace Premier Hotel....
1: Very good location
2: Staff understands English fluently (very important if you are in Ukraine and do not speak local language)
3: Extremely wide selection of breakfast buffet and great quality. The food is very good actually.
4: Big and spacious rooms
5: Very neat maintenance of rooms and amenities
6: the city view from the 11th floor bar is added bonus
7: ATM and money exchange facility in hotel itself (OK, you may get slight,y better exchange rates outside but then the facility exists and it is a great help)

Any drawbacks? None that I could think of. if I try hard to find any, it will be nitpicking! So all-in-all an excellent hotel and recommended for business as well as tourism related travels.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bratin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnastasiaKh_grm, Guest Relations Manager at Kharkiv Palace Premier Hotel, responded to this review, 31 December 2013
Firstly I want to tell you thank you for such a complete review.
It is really helpful for tourists and people, who come here for business,
and it is very big pleasant for us to know, that your stay was good.
Thank you for being our guest!
Welcome you back to Kharkiv Palace Premier Hotel!
Best Regards,
Anastasia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 December 2013

Stayed here for a week and was pleasantly surprised. New clean rooms and bathrooms, staff speaks English, relatively good gym, good food, great location. To be honest I didn't think Kharkov had any nice new hotels, but this was satisfying. Would come back again for sure.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tarektabbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnastasiaKh_grm, Guest Relations Manager at Kharkiv Palace Premier Hotel, responded to this review, 19 December 2013
Good to hear it! Thank you very much for your feedback.
We are waiting for you back at Kharkiv Palace Premier Hotel!
Regards,
Anastasia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kyiv
Level Contributor
320 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 1,025 helpful votes
Reviewed 26 November 2013

If it weren’t for a few minor drawbacks, I would have called Kharkiv Palace the best hotel I’ve stayed in Ukraine lately.

LOCATION AND PARKING

I have chosen it due to perfect location on Svobody Sq, near the University and Yermilov Centre, an exhibition in which brought us to Kharkiv.

If you travel by car, the hotel has convenient access from Kyiv/Poltava road. There is a spacious parking lot, both street and garage. We stayed for 3 days and parked outside. Parking is free for the guests. Gosprom and Universitet metro stations are basically next to the hotel.

HOTEL GROUNDS

The hotel is a non-smoking area. There is a smoking room, but the smokers preferred the entrance. Can’t say entering the hotel through the volumes of smoke was enjoyable.

The hotel grounds are amazing. Its ambiance and design create “far away” atmosphere, which added new touch to my perception of Kharkiv.

Lovely glass elevator overviews the space above reception as it moves up. It requires a room key, but once failed to screen our key, and few times worked without one just fine.

ROOM

Our room in executive level (10th floor) had fantastic view of Gosprom, and was really good. Comfortable, with large bed and convenient ottoman chair to relax in. There was a spacious fridge with a mini-bar, a kettle and complimentary water, tea bags and coffee sticks. Free WiFi had an okay signal.

The biggest room problem for me was the window wall that can’t be open, while the air from AC was too dry. The A/C wasn’t too intuitive to adjust and worked with a bit of a noise. Soundproof in the room could have been better – Friday party music from the lounge bar above was well heard, but it didn’t last, so wasn’t disturbing.

Bathroom was excellent – stylish, modern, although not too well isolated from the room. There was a separate bath and a shower, which was very convenient. I have appreciated sufficient space around the sink. Toiletries were not bad, but few minor items (like cotton pads) were missing.

BREAKFAST

Buffet breakfasts were generous, reasonably diversified, with many healthy choices and some a la carte options (porridge, cottage cheese etc). Additional requests were accommodated. Espresso from the bar and champagne were available for free.

The restaurant area is spacious, so it didn’t feel crowded even when full. Background music created magnificent calm atmosphere. I just wish it was enforced that the guests left their coats before entering the restaurant.

SPA, POOL and FITNESS CENTRE

I have enjoyed the spa (and its most friendly personnel) greatly. Wish there was more info about spa services in the room. The therapist I was lucky to fall into hands of (for mineral modeling, full body massage and moisturizing facial) was so brilliant that I even think of visiting her again – the effect of her massage lasted for few days. Don’t miss it!

The swimming pool isn’t large, designed rather for leisure than sports. It has a Jacuzzi by the window wall, and offers fabulous city views. Few loungers are placed by the pool, but the atmosphere isn’t too welcoming for a long stay – the area is too small. There were lovely hammam and sauna, included into our room package.

Fitness hall isn’t large either, but not bad at all for a hotel, with some cardio and simulators and free weights available.

Packing in a rush, I forgot my swimming costume, and was pleased to learn I could purchase one in the spa centre. Changing rooms had safety lockers open with an e-key attached to a wristband. I was asked to bring the bathrobe from the room, but towels and slippers were provided.

SERVICE

Check-in was not too smiling or informative (we had to ask questions instead of being advised), but smooth and prompt. To the contrast, friendly porter was very informative about all the hotel services and amenities. Except for some time it took the first day to ask for coffee, the staff in the breakfast restaurant was outstanding in all aspects, as was the spa personnel.

A minor issue, room service once missed out the dessert, and when it was delivered later the ice-cream was not the one ordered (and discussed during the order for quite a while).

The biggest problem was with cleaning ladies who were unbelievably vulgar, rude and negligent about their duties. On one of the days our room was never done despite repeated requests. The hotel response was top professional – not only the issue was addressed immediately as well as at check-out, I also received a phone call from the guest manager few days after we have left. A perfectly dealt with situation.

RECOMMENDED

Despite few hiccups encountered, I would strongly recommend this hotel to anyone looking for the decent stay in Kharkiv. And if it weren’t for the air in the rooms, too dry for my liking, with no possibility to open windows, I would have hardly ever stayed elsewhere when I’m in the city.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cora_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnastasiaKh_grm, Guest Relations Manager at Kharkiv Palace Premier Hotel, responded to this review, 2 December 2013
The management of Kharkiv Palace Premier Hotel express its gratitude for your extensive review. Your comments definitely will help us on the way to becoming the best for our guests.
Hopefully see you soon at our hotel!
Best regards, Anastasia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kharkiv hotels
0.6 mi away
Hotel19
Hotel19
#3 of 40 in Kharkiv
5.0 of 5 bubbles 99 reviews
0.6 mi away
Chichikov Hotel
Chichikov Hotel
#2 of 40 in Kharkiv
4.5 of 5 bubbles 154 reviews
3.5 mi away
CITY CLUB Hotel
CITY CLUB Hotel
#4 of 40 in Kharkiv
5.0 of 5 bubbles 68 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Kharkiv
Hotel Kharkiv
#17 of 40 in Kharkiv
3.5 of 5 bubbles 75 reviews
0.5 mi away
Nemo Hotel
Nemo Hotel
#23 of 40 in Kharkiv
4.0 of 5 bubbles 36 reviews
1.8 mi away
Iris Art Hotel
Iris Art Hotel
#9 of 40 in Kharkiv
4.5 of 5 bubbles 30 reviews
Show Prices
Show Prices
Show Prices

Been to Kharkiv Palace Premier Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kharkiv Palace Premier Hotel

Property: Kharkiv Palace Premier Hotel
Address: Pravdy prosp. 2, Kharkiv 61058, Ukraine
Region: Ukraine > Kharkiv Oblast > Kharkiv
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 40 Hotels in Kharkiv
Price Range (Based on Average Rates): £
Hotel Class:5 star — Kharkiv Palace Premier Hotel 5*
Number of rooms: 180
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Priceline, Hotelopia, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, Hotel.de and HotelQuickly so you can book your Kharkiv Palace Premier Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing