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“Customer service at Hotel Luxe was fantastic.”
Review of Hotel Luxe

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Hotel Luxe
Ranked #7 of 55 Hotels in Split
Certificate of Excellence
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Customer service at Hotel Luxe was fantastic.”
Reviewed 13 July 2012

What a great hotel. Customer service was fantastic and exceeded my expectations, our room (with seaview and balcony) was clean, and views of the harbour wonderful. Especially in the evening when we sat out on the balcony watching the ships go out. In terms of service, I was most impressed with some of the reception staff who took time to recommend activities around town and organise for us a trip to the islands. I would say the service was a highlight of our stay at Hotel Luxe. As noted by other reviewers breakfast was great, with a good choice of food and drinks. The only minor concern about the hotel was the ocassional late evening noise from the local bar downstairs but it did not bother us much at all. The hotel is conveniently located close to Riva and the Old Town and also the bus and ferries terminals (around 7-10 minutes walk). Overall, a really wonderful stay at this hotel.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank himmeldunst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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663 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (136)
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English first
London, England, United Kingdom
Level 4 Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 July 2012

We had such a nice time in this funky little hotel. Small rooms but did have a bit of a view and balcony. They were very clean too. The staff were fantastic, advised us on the good restaurants and sent us to a great beach and called our taxis etc. The breakfast was really nice too and great service. The staff all looked trendy in their very smart uniforms. You can walk to the hotel if you come by boat or 30 min from Airport. The location is a stones throw to everything. 3 nights in split was plenty for us. For a couple of nights would highly recommend Hotel Luxe and the lovely Staff that come with it.

  • Stayed July 2012, travelled with family
    • Value
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Helpful?
1 Thank Jackie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2012

good location for bus, ferry terminals and train station. Small but well equiped spa and gym, excellent massage treatments. Rooms are fantastic and modern. Staff very helpful and friendly. Excellent breakfast. Price was jut about reasonable for what we got.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peakbagger_1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 July 2012

Very modern, nicely designed hotel. Rooms are somewhat small, but cheery. Service was excellent and the price was reasonable. Location is not bad for Split, but it is still a hearty walk to the port or the town. The manager was around for breakfast and really seemed to care about providing quality service and having happy guests.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marjorie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marin County, CA
Level 5 Contributor
74 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 July 2012

The hotel is a 10 min stroll with bags to ferry piers, bus or train station. We arrived by ferry and departed by bus.And it is even closer to the main tourist location - the Riva - a promenade along the waterfront and Diocletian's palace.

This is a well managed hotel with helpful staff. One example, is the travel materials that they provided upon check in. This was the only 4 star hotel that we stayed in during our stay in Croatia and it was worth it. The rooms are nice and those with sea views are very quiet. Our luggage appreciated the elevator.

Some people have commented on the glass wall of the bathroom facing the bedroom. We lived in Asia for many years and this is quite common in Asian resort hotels.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank BabiBagus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seville, Spain
Level 6 Contributor
159 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 8 July 2012

We got off the Anacona-Split Ferry and the hotel was incredibly close to the dock. We drove past the hotel, not thinking we were so close. Joe parked on the sidewalk, like everyone else and I went to check in and find out where the parking was for the hotel. The check in was seamless, everyone speaks English and is very helpful. The parking was around behind the hotel and we found that easily. After several days in the old cities we are realizing that the availability of having a dedicated place to park is really important if you are driving through Europe. There are never enough parking spaces and it is a battle to find a spot.

We dragged our suitcases to the check in and were quickly checked in. It is a lovely, modern hotel with all the amenities. We had a tiny deck, a very comfortable bed, nice linens. Breakfast, which was included, was delicious - lots of choices- we especially liked the cured salmon with cucumber. One morning there were crepes on the buffet, always lovely cured ham, fruit, croissants. There was a chaffing dish with eggs, bacon, etc. nothing that interested me, but my partner enjoyed it.

We each had a great massage one afternoon. I had the hot stone massage and was very impressed by the training of the masseuse. It was a very good value.

The hotel is located close to Diocletion's palace and lots of local restaurants. The ruins are overrun with open air stalls selling junk, but it is fun to wander around.

  • Stayed July 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Kay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level 6 Contributor
115 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 7 July 2012

The Hotel Luxe in Split is a very trendy looking modern boutique hotel. The photos on its website look a bit garish, but the interior style actually works well (though it may not be to everyone's taste). All areas of the hotel are beautifully decorated and fitted out. Our standard sea-view double room was excellent (though really only 'sea glimpses'). It was a good size and nicely furnished. The bathroom was large and well fitted out. The full-size glass window between the bath/shower and the bedroom was unusual (but fortunately fitted with a curtain to provide privacy). The breakfast room was very nice and the breakfast buffet was very good. The hotel's location is excellent - close to the bus station (arriving from Dubrovnik, day trip to Trogir, departing to Zadar) and ferry terminals (day trip to Hvar Island) and to Diocletians Palace and the harbour esplanade. Reception and breakfast room staff were lovely and very helpful. The hotel was relatively expensive for Croatia (though a 5% discount for a 3 night stay helped), but still represented reasonable value. Overall, an excellent hotel in a very good location in Split, where there didn't seem to be many other good accommodation options.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AussieTraveller56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Luxe

Property: Hotel Luxe
Address: Kralja Zvonimira 6, Split 21000, Croatia
Region: Croatia > Dalmatia > Split-Dalmatia County > Split
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #7 of 55 Hotels in Split
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Luxe 4*
Number of rooms: 30
Official Description (provided by the hotel):
It's hard to imagine that in the same place where a factory was built almost 100 years ago today stands Dalmatia's most exciting and fashionable boutique hotel. Within steps of the ancient city of Split you can now enjoy old world charm and state of the art luxury. Hotel Luxe features comfortable and modern rooms, a cozy wellness area, dining room and lobby bar with a view of the city life of Split. ... more   less 
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