We just came back from a trip to Split Croatia, among other destinations in Eastern Europe, and had the pleasure of staying at the Vestibul Palace Hotel. Overall experience was unbeatable in terms of the location, convenience, and decent service. The breakfast was tasty and was included in the rate. Location wise, I rate it a 5. The 7-room hotel is located right in the Diocletian's Palace complex. In fact, it's right by the main tourist entrance (southern gate by the subterranean section), and provides easy access to transportation, restaurants, the waterfront promenade, and all the historical sites. The staff and receptionists were decently friendly. My only complaint was that we inquired about train arrangements from Split to Budapest, which was going to be our next destination, prior to check-in when we were still at Dubrovnik. The gentlemen we spoke with on the phone promised that he'd get us the necessary info by the time we arrived for check-in. That didn't happen, so we asked again upon arrival if he could help us look into it, to which he gladly agreed. A few hours later, he was already off, and apparently he still didn't look into it. The lady receptionist on duty went on to the relevant train website to help us research the matter, which was nice of her. In case you're wondering, there's no direct train to Budapest. One would need to first take a 10-hr train ride to Zagreb, then on to Budapest, and the whole trip would take a good 15+ hrs. So we decided to fly instead (appx USD100 each). Other slight annoyance was about the bed. While Split is quite hot right now, the room was equipped with a/c, and our bed only had sheet covers, so we were quite cold at night. I could've woken up in the middle of the night to ask receptionist if there were any comforters, but to my fault, was too lazy to get up and ask. Found out in the morning that the comforter was in the closet. Point is that I think that any hotel should always have a complete set of sheets and comforters on the bed, and it's up to the guest whether they want to remove it or not.
The wi-fi is free but seemed to only work in the common areas by reception. It's supposed to work in the room, but it didn't. I was in room #1 btw.
In summary, location a 5, service and attention to details a 3. Don't get me wrong, I don't think service and attitude was horrible, but it was to the level I would expect of any decent hotel, so it didn't blow my mind away. That's why on avg I give this hotel a 4. I would still recommend the Vestibul Palace to fellow travelers, especially given the location.
- Official Description (provided by the hotel):
- Small luxury boutique hotel in the heart of 1700 year old Diocletian's palace. 11 Unique rooms will give you a one of a kind experience of sleeping in the emperor's chambers! City Center, City Hotel, Luxury Hotel, Boutique Hotel, Luxury Boutique Hotel. ... more less
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- Also Known As:
- Vestibul Palace Hotel
- Vestibul Palace Split