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“Unbeatable Location and Friendly Service”

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Hotel Vestibul Palace
Ranked #18 of 56 Hotels in Split
Certificate of Excellence
Reviewed 10 July 2011

We just came back from a trip to Split Croatia, among other destinations in Eastern Europe, and had the pleasure of staying at the Vestibul Palace Hotel. Overall experience was unbeatable in terms of the location, convenience, and decent service. The breakfast was tasty and was included in the rate. Location wise, I rate it a 5. The 7-room hotel is located right in the Diocletian's Palace complex. In fact, it's right by the main tourist entrance (southern gate by the subterranean section), and provides easy access to transportation, restaurants, the waterfront promenade, and all the historical sites. The staff and receptionists were decently friendly. My only complaint was that we inquired about train arrangements from Split to Budapest, which was going to be our next destination, prior to check-in when we were still at Dubrovnik. The gentlemen we spoke with on the phone promised that he'd get us the necessary info by the time we arrived for check-in. That didn't happen, so we asked again upon arrival if he could help us look into it, to which he gladly agreed. A few hours later, he was already off, and apparently he still didn't look into it. The lady receptionist on duty went on to the relevant train website to help us research the matter, which was nice of her. In case you're wondering, there's no direct train to Budapest. One would need to first take a 10-hr train ride to Zagreb, then on to Budapest, and the whole trip would take a good 15+ hrs. So we decided to fly instead (appx USD100 each). Other slight annoyance was about the bed. While Split is quite hot right now, the room was equipped with a/c, and our bed only had sheet covers, so we were quite cold at night. I could've woken up in the middle of the night to ask receptionist if there were any comforters, but to my fault, was too lazy to get up and ask. Found out in the morning that the comforter was in the closet. Point is that I think that any hotel should always have a complete set of sheets and comforters on the bed, and it's up to the guest whether they want to remove it or not.

The wi-fi is free but seemed to only work in the common areas by reception. It's supposed to work in the room, but it didn't. I was in room #1 btw.

In summary, location a 5, service and attention to details a 3. Don't get me wrong, I don't think service and attitude was horrible, but it was to the level I would expect of any decent hotel, so it didn't blow my mind away. That's why on avg I give this hotel a 4. I would still recommend the Vestibul Palace to fellow travelers, especially given the location.

  • Stayed: July 2011, travelled as a couple
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Thank CartmanUSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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292 - 298 of 425 reviews

Reviewed 6 July 2011

Thank you for such pleasant stay and lovely room in villa
Each compliments to the friendly staff who make us so special.
We will recommend you to all our friends.

with best regards to all of you,
Connie & Cliff

  • Stayed: June 2011, travelled with family
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1  Thank connie0612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2011

We were relegated to the Villa Dobric, approximately a quarter mile away, which is definitely NOT 4 stars compared to Vestibul Palace. The breakfast was really skimpy, and none of the services or amenities of the hotel were available at the annex, which was more like a B & B. Low beds and tables and not very comfortable. A nightmare if you have more than hand luggage.

  • Stayed: June 2011, travelled as a couple
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1  Thank NY-LON-PB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2011

the lo cation of the hotel is amazing rooms are very nice although small
you feel you are staying in a private home with friends
thank you again to boris from the landos

  • Stayed: June 2011
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1  Thank elisabethle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2011

This is a hotel full of character. More importantly the staff is exceptional....friendly, attentive and always looking to be of service. Extremely clean and convenient to all of Split, the Harbour.... Etc. A must for every level of traveler.....

  • Stayed: May 2011
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2  Thank wtvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 June 2011

Dear Wtvan,

Thank you very much! We are working hard so our Guests would feel like you did! Your words prove that it has paid off. We will continue to improve our service every day!
We hope you enjoyed the rest of your vacation as much as you did in Split!

Kindest regards
Mariana Roso

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Reviewed 26 May 2011

Aside from the (unbeatable - 5 minutes from anywhere) location, the staff was extremely helpful and ready to assist. Always in good spirits, too. They were understanding when our itinerary changed at the last minute and even had a staff member drive us to the airport. We didn't use the restaurant, but the bar service and breakfast we both great. Good shower, Modern room. If you travel in Europe you know how important those can be.

There's a reason this place is #1.

  • Stayed: May 2011, travelled as a couple
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1  Thank JPH2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 May 2011

Dear JPH2011,
Thank you for your lovely review about our Hotel! We are glad that you enjoyed Your stay and we hope to welcome You again in the future!
We hope you had great time in Split and experienced more destinations throughout Croatia and brought home nice memories!

Kind regards
Mariana Roso

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2011

We spent 2 nights in the Hotel Vestibul's Villa Dobric in late March. We loved the location in the Palace and it was great just walking the streets throughout the day. At first I was a little upset they had moved us from the main hotel to the Villa but we ended up on the 3rd floor in a large room with the bed up in a loft over the living area. The bathroom was huge. Overall we were very happy with our stay there.

It felt like we may have been the only ones in the Villa that weekend. I did see some other lights on and off so I think someone else was also staying there but I never heard them. Villa Dobric was about a 5-7 min walk from the main hotel. There is a small grocery store just outside the front door which made getting drinks and small snack purchases very easy.

The only downside was we had to make the walk back to the main hotel each morning for breakfast. Which wasn't bad since most of our days in Split were spent walking around town.

I was very impressed with Split as a destination and it felt much less touristy than the other places in Croatia we visited, Hvar and Dubrovnik. The streets around the Palace and Riva were always filled with local people going about their business or spending time at the numerous cafes. There are many high end designer shops in the Palace, we didn't really do any shopping but it seemed like most had customers.

The people of Croatia are very friendly and most spoke English. My wife had spent 2 months learning some Croatian for our visit but didn't use it as much as expected since almost everyone we dealt with spoke English. Think we only encountered 2 people in Split who didnt speak English, a bank teller and a gelato stand worker.

The best part of Split was the Riva, it was great to see all the local people coming down to stroll in the evening or sit and have a drink at the cafes. We loved seeing all the people and dogs visiting.. it looked like they must do it every weekend. If you enjoy people watching then the Riva is the place to be.

Food and drinks in Split seemed on par with US prices. For tourists on the Euro it would be a bargain due to the exchange rates currently.

  • Stayed: April 2011, travelled as a couple
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3  Thank bullyboy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Vestibul Palace

Address: Iza Vestibula 4a, Split 21000, Croatia
Region: Croatia > Dalmatia > Split-Dalmatia County > Split
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#3 Family Hotel in Split
#5 Romantic Hotel in Split
#6 Business Hotel in Split
#14 Luxury Hotel in Split
Price Range: £81 - £378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Vestibul Palace 4*
Number of rooms: 11
Official Description (provided by the hotel):
Small luxury boutique hotel in the heart of 1700 year old Diocletian's palace. 11 Unique rooms will give you a one of a kind experience of sleeping in the emperor's chambers! City Center, City Hotel, Luxury Hotel, Boutique Hotel, Luxury Boutique Hotel. ... more   less 
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Also Known As:
Vestibul Palace Hotel
Vestibul Palace Split

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