I had booked this hotel through hostels.com. The website had sent me confirmation and had debited the deposit. Then I suddenly received an email from this hotel telling me that they had failed to enter the correct price for this website and requested me to cancel the booking. Nothing wrong was done on my side, when I insisted that they should perform the confirmation at the price that I have booked, they (hostel and website) told me that they were sorry and had cancelled my booking after 1 month investigation. I just wonder how our rights as customers are protected? Although they offered a full refund of the deposit, I do not think it is the way to treat customer who did nothing wrong.
- Official Description (provided by the hotel):
- Hotel B&B Villa Kastel 1700 is located in Split top center at the most attractive location in town, southern part of 1700 years old Diocletian's palace with beautiful sea view, islands and the medieval square. Outstanding location, affordable prices and the thirty years old tradition will make your stay safe and pleasant. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Bed And Breakfast Villa Kastel 1700
- Kastel Hotel Split