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“Friendly and Helpful Staff”

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Authentic Luxury Rooms
Ranked #25 of 57 Hotels in Split
Certificate of Excellence
HK
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Friendly and Helpful Staff”
Reviewed 2 November 2013

Friendly staff. They were really helpful. They even prepared sandwiches for us when they knew we were going to miss their breakfast time because of the trip on Plitvice Lakes in the early morning.
I know some people may think the rooms are quite small, especially the bathroom. But taking into consideration for the money we paid, we were very happy for what we got. Good location. Close to the main bus station and ferry terminal. Clean and cozy room. It suits all our needs!

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hereist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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144 reviews from our community

Traveller rating
    91
    28
    17
    5
    3
See reviews for
19
83
4
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Leighton Buzzard, United Kingdom
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 October 2013

The Authentic is not the easiest place to find, especially after a frantic drive at 11pm from the airport. Parking a total nightmare. We had room 1 for 150 euros. To get to the room you had to enter one door close this before opening the room door which immediately took you up a flight of step stairs. Mario the owner did help us with the luggage. Room nice enough in a converted stone cottage. Bathroom dominated by jacuzzi bath where you stepped into to have shower. Breakfast was to say the least disappointing - a few rolls with ham & dry cheese. I do not like the television blaring when trying to wake up over breakfast. Lousy coffee.
Nice people though.

Room Tip: Make sure you have good instructions to locate hotel. Be very careful to put light on when moving ar...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burcottguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivana T, Guest Relations Manager at Authentic Luxury Rooms, responded to this review, 31 May 2014
Dear Sir,

thank you for taking your time to write this review.

Room no.1 with the jacuzzi tub is our best room at Authentic - which you have booked. On the pictures, the steps are visible. Anyway, the steps are pretty nice and easy, don't know where the shame is.

We serve Continental Buffet Breakfast as stated on our site: Low fat cheese (not dry cheese), ham, salami, white bread, whole grain bread, cooked eggs, butter, marmelade, honey, 100% orange juice, water, teas, coffee, milk, plain yogurt, fruit jogurt, fresh fruits and fresh cooked croissants.

We are always friendly and service-oriented to our guests - even the less friendly guests we treat like we do any other guest.

We very much appreciate great reviews and satisfied guests - happy guests make us happy as we work hard and with love to make them happy with our service & kindness - but we also know that not everybody is willing to see positivity and that someone has to write less great reviews as well.

Best regards from the Authentic Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 October 2013

I spent one night in Split in Oct 2013. I chose this hotel for it's proximity to both Diocletian's palace and the Ferry terminal. It was off-season, so the price was very reasonable. I was greeted by the hotel proprietor who helped me find parking on the street and work my way into a tight spot. He gave us a tourist map and some tips for getting around the city. Our entire experience was smooth sailing. They provided a nice simple breakfast the following morning and we said our goodbyes. A really good value for the price and nice people that make life easy while your there.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clubcoco1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
55 reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 September 2013

having had great difficulty finding a hotel in the centre to save on taxis and on wasting time we plumped for the authentics 'sister' rooms and although seemingly expensive so is the whole of Split . The room however was fantastic and yes it was in a bit of a grotty building however, if you are short on time , want a lovely room with all mod cons, an extremely helpful host, in the centre of Split then go for it.

Room Tip: don't mess about, get them to pick you up
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank richard10000001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 September 2013 via mobile

STAY HERE!! What an incredible place this was. 7 minute walk to the city center. 15 minute walk to Bačvice beach. 
We had booked at 2 different places in split because no where could accommodate our entire stay. The first place we stayed (I will not name them here but you can see my other reviews to find out which one) was less than perfect. So when it was time to switch hotels, we were already over Split. We were bummed that our expectations were not met..... Yet. 
From the second Mario met us at the front desk of Authentic Luxury our entire perspective changed! What a difference! He gave us ALL the information we needed in regards to sight seeing, easiest ways to get around, and anything else we needed. He helped us to our room which was in a different building. Walking up to the building, I felt a bit weary because it looked a little run down. But WOW when I walked into the room!! I felt like I was at an amazing 5 star boutique hotel! Brand new rooms, spacious, modern, and perfect. 
More than anything else, we were EXTREMELY grateful to the staff for making our trip everything we had hoped for. They truly embrace the client experience and do everything in their power to make it the absolute best! Thank you Mario and Ivana for making us want to come back to Split!! 

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tangakeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 September 2013

This was our first visit to Split, Croatia. We wanted to stay at Authentic first, but they didn't have availability, so we booked at another "reputable" hotel. Wow, what a difference customer service makes. The minute we were greeted by Mario at Authentic, we immediately were pleased. I forgot to mention prior to our arrival, I had a few email exchanges with Ivana and she was so helpful and quick to reply. The rooms are converted from apartments, which is common in Split and they are beautiful rooms and brand new ! From the outside, you wouldn't expect it, but that's what we loved the most. Mario was more helpful with tour suggestions than the actual tour guides. This type of customer service is priceless and Authentic Rooms definitely make you feel welcomed. Before we stayed here, my wife and I were kind of turned off by the previous hotel, making us not appreciate this beautiful city. Thanks to Mario and Ivana, they have created a desire for us to return. We highly recommend this Authentic Luxury rooms!! 10 stars !

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gurbaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 September 2013

On first approach the building doesn't look up to much however once inside we weren't disappointed. The room we stayed in was stunning. Lovely sea view. The bathroom was lovely and had a jacuzzi which had stars in the ceiling & ocean sounds playing!! Great location to get to the beach and bus stop/ferry port. Mario was very helpful & gave us some good tips. I would say the thing that needs improving the most is breakfast which was very average.
Overall a nice place to stay.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Authentic Luxury Rooms

Property: Authentic Luxury Rooms
Address: Na Toc 6, Split 21000, Croatia (Formerly Authentic Suites)
Region: Croatia > Dalmatia > Split-Dalmatia County > Split
Amenities:
Free Breakfast Airport Transportation
Hotel Style:
Ranked #25 of 57 Hotels in Split
Price Range (Based on Average Rates): £
Hotel Class:4 star — Authentic Luxury Rooms 4*
Number of rooms: 4
Official Description (provided by the hotel):
Authentic Luxury Rooms (4 stars) is situated in the heart of Split old town (city center). Authentic Luxury Rooms impresses guests with their authentic charm, it's over 300 years old stone walls combined with all luxury needed (hydro massage shower or Jacuzzi tub for 2),air condition, flat screen TV, WI-Fi. The surrounding, the outside and the inside of Authentic will assure you a pleasant and domestic stay, it will make you be a part of this 1700 years old city. The Diocletian Palace, the famous RIVA with its old part, the city beaches (sand and stone) and the biggest offer of one-day-trips (to the islands Brac, Hvar, Solta, National Park Krka) are just steps away. Our guests take their chance to visit middle Dalmatia with having their base in Split for a couple of days and take advantage to do 1-day trips & see different places in short time. ... more   less 
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