We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An impressive combination of fine quality, reasonable price, and superlative service”
Review of Hotel Kazbek

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Kazbek
Ranked #2 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed 4 October 2011

For the price, this was a very good deal, and a very memorable experience. My only complaints were 1) on a windy night there was a faint rattling sound from the shutters and 2) a smell of mildew in the hallways on the upper floor (but not in the room).

The room was very tastefully and elegantly adorned. The A/C and bathroom looked to be almost new. The complimentary bathrobes were a little on the thin side, but to be fair, no one is going to be overly chilly in Dubrovnik during tourist season.

Some other things are worth mentioning. While this almost-oceanside (separated only by the street) hacienda-styled hotel is gorgeous, and sits in an attractive port area (a huge cruise ship was moored across the inlet during my stay), there’s no view of the Dubrovnik city fortress. That is actually a 10 minute cab ride (10-15 USD) away. However, I’m guessing that a hotel of the same quality located just outside the fortress would cost well more than twice as much, so I think Kazbek is a reasonable trade-off. Also, even though there is only one floor above ground level, some stair navigation seems unavoidable, so that this hotel might not be the best option for those on crutches or in wheelchairs.

Also, there are some pleasant family-style beaches about a 15 minutes walk from the hotel. Now, I realize that if you are the kind of philistine who wastes precious time in Dubrovnik by sunbathing, you really shouldn’t have bothered going there in the first place. However, assuming you do drag your knuckles off to said beaches, you will be leaving more room inside the city walls and other such sites for everyone else, so such information is well worth passing on. I suppose you might also consider just locking yourself in your room and watching reruns all day, to spare yourself the skin cancer, but that’s up to you.

Back to the hotel itself: what really sets this place apart is the warm and professional staff – for example, the complimentary chocolates and check-up request on the first night, and the delicious made-to-order complimentary breakfast (which I’m guessing is probably a buffet style during peak season). Even by Croatian standards, the staff were exceptionally friendly and cooperative -- really delightful.

As long as one is aware of the distance between the hotel and the city walls, I would favorably recommend Kazbek to anyone.

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank auslanderh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this reviewResponded 17 October 2011

Dear auslanderh,

Thank you so much for taking the time to write about us and share your thoughts with other Tripadvisor members and followers.
I am truly delighted to know that your stay with us was a memorable experience.
I do hope we will have the opportunity to welcome you back.

With warmest regards and best wishes,

Pave Miloglav,
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (394)
Traveller rating
Traveller type
Time of year
Language
  • More languages

299 - 305 of 394 reviews

Reviewed 25 September 2011

This is an attractive, small boutique-style hotel, created from what was formerly an aristocratic home by the waterside in the Lapad region of Dubrovnik (about 3 km from the old town). The staff are very pleasant, helpful and of course get to know you quickly because of the small size of the hotel. The majority of the rooms are described as "superior" but this actually means "standard" and they are rather small - a couple of metres longer than the bed and about a metre of spare space on either side of it. Ditto the bathroom. The lighting and aircon controls in the room are maddening - complicated electronic switches and the instructions for the aircon in the in-room book are for a different system. We could not turn off the thing (which is very noisy) even though the control said "OFF".

The service, and a number of aspects of the hotel, are 4 star rather than 5. For example, the housemaid removed used glasses and teacups but did not replace them; the complimentary water and fruit are not replaced daily (though we were eventually given some more on request after some discussion as to whether it'd be free or not). However, the hotel delighted my wife by recognizing her birthday (we'd not mentioned it to them) and leaving a present in the room.

Breakfast is not a buffet; you must ask for what you require and it's brought to the table. The food was good, but I'd prefer to see what I'm being offered. One of the great delights of a 5 star hotel is, for me, a wide-ranging, high-quality buffet.

Overall, it's quite a nice place but much more of a 4 star hotel than a 5 star establishment. Given that, it's very highly over-priced in my view hence the low score on that count.

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank UkMarlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this reviewResponded 7 October 2011

Dear UkMarlin,

Many thanks for your review. While 'average' is not something, we very much appreciate both positive and negative comments from our clients and take them seriously.
We were very pleased to read that you found our hotel attractive and our staff pleasant.
We are however very sorry to hear that you consider us as a 4 star rather than a 5 star establishment.
All of our rooms are actually pretty much spacious (the smallest one is 25 sqm), uniquely decorated with so many great conveniences of modern life, including the smart room system, so we felt a bit sad and disappointed after reading your comments.
We very much apologize regarding the glasses and cups that were not replaced and for the misunderstanding regarding the replacement of the water and fruit. We actually offer it complimentary on arrival, but are happy to replace it on request and without charge. I am very sorry there had to be some discussions about it with our front desk. I was upset to hear it and I would like to assure you that this is not reflective of our usual high standards.
It is so great to hear that your wife was delighted with our small present for her birthday. Once again best wishes for a Happy Birthday from all of us.
Thank you again for staying with us and sharing your views on Tripadvisor. We sincerely hope you will give us another chance so that we can prove that we can be much better than "average".


Best regards,

Pave Miloglav
Sales & Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2011

We spent a week at the Kazbek and were delighted with the hotel. It is well situated and well-appointed, with attentive staff and an excellent menu. The small number of rooms means that the pool is never crowded, the view from the terrace is delightful, and the service second to none. I could not fault breakfasts or evening meals, although my wife, as a veggie, found her options a bit restricted. The only thing I missed was a decent cup of tea, but where can you get that south of Dover?

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
4  Thank Tiresias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this reviewResponded 28 September 2011

Dear Tiresias,

Thank you so very much for taking the time to write a review and including so many great details!
It's especially nice to know you liked our food and for the vegetarian offer, we will definitely add some more choice to our menu - thank you for mentioning this.
And for the tea, I can only apologize and promise to have a wider choice of tea flavors in our offer.

We look forward to welcoming you back again sometime in the near future.

Kind regards,

Pave Miloglav
Sales & Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2011

Just back from a great weekend stay at the Hotel Kazbek. Upon arrival we were pleasantly surprised to find out that we had been upgraded to Room 10 since it was our 5th year anniversary. The hotel amenities were lovely, with a wonderful terrace to sit and enjoy the view, listen to the harbor and relax, and a great pool area to enjoy some sun.

We were mainly interested in relaxing and catching up on some much needed sun and rest and this was a great place for that. The service was very friendly and helpful -- the hotel was able to organize a kayaking tour for us and provided towels for us to bring the day of. The breakfasts were lovely and there is a nice beach area not too far from the hotel and some green space that was nice for evening walks.

Overall a great stay and I would recommend without hesitation!

Room Tip: Take the bus 6 into the city
See more room tips
  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
3  Thank Goldrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this reviewResponded 19 September 2011

Dear Goldrid,

It was our great pleasure to offer you an upgrade for such special occasion that you decided to celebrate at our Kazbek hotel. And thank you very much for sharing your experience with the whole Tripadvisor community.

We look forward to welcoming you again soon here at the Kazbek.
Best regards and congratulations once again from the whole team!

Pave Miloglav
Sales & Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2011

This was the 3rd of 3 hotels during our 2 week holiday in Southern Croatia and the 2nd in Lapad. A beautifully appointed hotel with lovely decor and furnishings, 'though some rooms were rather dark (we had 3 for the 6 of us). The main receptionist was so helpful, efficient & friendly, she put the others to shame. Although it is nice to be served, I think a buffet breakfast would have been better as there was no menu and we didn't want to spend ages eating breakfast when we had other places to go & there wasn't a huge choice. The bar was too quiet & seemingly unmanned most of the time; we often waited in vain for a drink. The staff were very pleasant but not exceptionally efficient & the meal in the restaurant was painfully quiet as the dining room is very small and with one other table occupied we felt we could only whisper. They were very accommodating when my daughter realised she had ordered a raw meat dish and she was offered a replacement with no fuss. I feel the hotel needs to have a rejig of its meal areas - the terrace bar would be an ideal place for breakfast with its view over the harbour; the open air breakfast area is fine for evening meals, too hot for breakfast; but the inside dining room is a bit claustrophobic. The pool is lovely, but freezing and is shaded by the afternoon, with only one side benefitting from the evening sun in August. For a relaxing , no hurries short break, this hotel would be great as long as you don't mind waiting for a nightcap.

  • Stayed: August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
1  Thank MagIul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this reviewResponded 19 September 2011

Dear Maglul,

Thank you for taking the time to write a review. I was delighted to read that you found the hotel beautiful with lovely décor and furnishings. And the title of your review is absolutely great.
However, I was extremely disappointed about some of your comments.
As you know we are a small boutique hotel with only 13 rooms so when we are fully booked it cannot be more than 26 guests. This is one of the reasons why our common areas are never busy and why we don’t have buffet style breakfast. Our guests simply enjoy taking the long breakfast while being served and offered anything what can normally be found at a buffet in a bigger hotel. The title and conclusion of your review gives a perfect picture of us – we are just perfect for relaxing, no hurries stays.
I am also pleased that you found our staff pleasant (particularly one of our colleagues at the reception) and that the restaurant team dealt well with your daughter’s dinner. We try to offer a discreet and unobtrusive service and we deeply apologize if you found it “not exceptionally efficient”. We are very sad that the standards we pride ourselves were not met on this occasion.
What a shame you think our restaurant is a bit claustrophobic. This is actually one of the areas that we are especially proud of because of the old stone vault that creates a peaceful and historic atmosphere. This part of the building has remained the same since 16th century and was a place where the boats were kept. I wouldn’t agree it is claustrophobic due to its huge window facing the sea and the ceiling height of almost 3.5 m at its highest part.
I am sorry as well you thing our pool is freezing. I suppose this was because of the outside temperature, which was extremely high this August (more than 40 degrees Celsius on some days) so the pool with its 26 – 28 degrees probably felt cold.
We appreciate very much your suggestion about the rearrangement of our dining areas. We will definitely think about it.
We do hope you will come back for a return visit!

Kind regards,

Pave Miloglav
Sales & Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2011

We only stayed 2 nights at this lovely hotel. Dubrovnik is a special & unique city but busy in July. The Kazbek is a lovely oasis of calm but within easy reach of the old town. We had fresh breakfasts, light lunches by the lovely pool & enjoyed an excellent dinner on the terrace listening to a jazz singer & guitarist. The staff were superb, friendly & helpful. A little on the expensive side but it was the end of our holiday in Croatia ! We would go back.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank chongching
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this reviewResponded 31 August 2011

Dear jwmmt_muir,

And your review is absolutely wonderful! Thank you so much. It's been a pleasure having you as our guests. Hope to see you back soon.

Warm regards from the whole Kazbek team,

Pave Miloglav
Sales & Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2011

We stayed at the Hotel Kazbek for 3 nights. As others have mentioned, the hotel itself is located away from the Old City, but we enjoyed being able to escape the crowds after a day of sightseeing and just relax by the pool. Transport to the Old City was very convenient. Buses (10HRK) to the city gate actually pass in front of the hotel and the bus stop is very close by.

Rooms were clean and comfortable. We particularly enjoyed breakfast in the beautiful courtyard in front of the hotel. Breakfast (included in our rate) was made to order, which was a nice change from the standard hotel buffet. Staff were friendly and helpful, and the service was excellent. On the day we checked out, we asked if the kitchen could prepare some sandwiches for us as we were driving to Montenegro, and they put together a nice picnic lunch with sandwiches, drinks and fruit.

Overall a lovely experience. We would definitely choose to stay there again on a future visit to Dubrovnik.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank klavier_mann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this reviewResponded 30 August 2011

Dear klavier_mann,

A sincere THANK YOU for this lovely review. I am delighted to know you enjoyed your stay with us.

Hope to see you again soon.

Pave Milogkav
Sales & Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dubrovnik hotels
2.7 mi away
Villa Dubrovnik
Villa Dubrovnik
#1 of 68 in Dubrovnik
857 reviews
0.7 mi away
Hotel More
Hotel More
#8 of 68 in Dubrovnik
1,030 reviews
0.5 mi away
Hotel Kompas Dubrovnik
Hotel Kompas Dubrovnik
#5 of 68 in Dubrovnik
793 reviews
Show Prices
Show Prices
Show Prices
1 mi away
Hotel Bellevue Dubrovnik
Hotel Bellevue Dubrovnik
#3 of 68 in Dubrovnik
1,570 reviews
1.1 mi away
Hotel Dubrovnik Palace
Hotel Dubrovnik Palace
#10 of 68 in Dubrovnik
2,139 reviews
2.3 mi away
Hotel Excelsior Dubrovnik
Hotel Excelsior Dubrovnik
#7 of 68 in Dubrovnik
175 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Kazbek? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Kazbek

Address: Lapadska Obala 25, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Luxury Hotel in Dubrovnik
#3 Romantic Hotel in Dubrovnik
Price Range: £97 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Kazbek 5*
Number of rooms: 13
Official Description (provided by the hotel):
A sophisticated boutique setting with only 12 superior and deluxe bedrooms and 1 suite, the Kazbek Hotel is a 'home from home' for many discerning Dubrovnik visitors looking for a high degree of privacy and modern facilities in a historical ambience. The Kazbek is situated in Gruz bay only 10 min of drive from UNESCO protected Dubrovnik Old City. The former residence of 16th-century nobility now protected as a cultural monument is fully renovated to the highest standards and has regained its original beauty and function. Refined and graceful rooms all individually designed, perfectly combine classical style with 21st century amenities and comfort. You will love breakfasting on the beautiful courtyard terrace, sunbathing and relaxing at the private pool area. The rich and varied gastronomic cultures of Croatia can be tasted at the restaurant, where only the freshest and locally produced ingredients are used. The whole Kazbek area is a completely non smoking zone. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, TripOnline SA, LoveHolidays, Travel Republic (UK), Hotels.com, HotelsClick, Evoline ltd, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Hotel Kazbek reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kazbek Hotel Dubrovnik

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing