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“Rock the Kasbek!”
Review of Hotel Kazbek

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Hotel Kazbek
Ranked #6 of 67 Hotels in Dubrovnik
Certificate of Excellence
orange county, california
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Rock the Kasbek!”
Reviewed 20 July 2013

First of all, I hate big, commercial hotels that have no personality in them, and wherever possible, I try to stay at smaller, boutiquey hotels. This one was no exception. It's a former noble's summer retreat, and is very classy. The people at the main desk all spoke great English, and were very helpful in answering whatever questions we had. Our room, number 11, was right across from the elevator and right over the main lobby, so I had fears that it was going to be noisy. I couldn't have been more wrong! It was very quiet, and I slept like a rock! The hotel is right across the harbor from where all the ships come in (we used it to stay the night before our cruise on the Adriatic Pearl), and so is just a short cab ride to that departure point. Also, while it looks far away from the old city of Dubrovnik, it's really just a short cab ride (10 minutes maybe?) for about 65 Kuna, or almost $11. You could probably walk it, but it was hot, and it's a little hilly, so why do that? Also, the lady at the hotel told us that we could take the bus back (the number 6, right in front of the Pile Gate), so while it was a little crowded, it wasn't too bad and was kind of a fun adventure.

The hotel's food was very good (we had the complimentary breakfast), and you basically tell them what you want off of a very big menu and they bring it!

They do a lot of little things that bump them up to the top, like umbrellas by the door if you want to use one, or chocolates on the pillow or things like that.

Room Tip: You can take the bus back (the number 6, right in front of the Pile Gate) from the old city if you...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank maybesomeone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 23 July 2013
Dear maybesomeone,

We are so happy that you chose to stay at Kazbek and thank you for sharing your positive experience with Tripadvisor users. We all absolutely loved your comments and would really love to welcome you back!

Pave Miloglav
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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347 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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English first
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 July 2013

This hotel is lovely and the service is very cheerful and cooperative. The room was certainly adequate. The meals were excellent - tasty, well-presented and bounteous. There was also free parking although it sometimes is full. We were delighted with this choice. The only disappointment is that it is a good distance away from the Old City. While taxi service is available we chose to walk and it was a bit longer and more arduous than we anticipated, much being uphill on a day where it was almost 100 degrees farenheit. Were I to return to Dubrovnik I would surely consider staying at this hotel again.

Stayed July 2013, travelled as a couple
Helpful?
2 Thank Marc F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 23 July 2013
Dear Marc F,

Thank you so much for such an excellent review about our Kazbek hotel. We are all so pleased that you enjoyed your stay with us.
Right, it's not really pleasant to walk to the Old city on hot days and a better solution would be to take a short taxi or bus ride.

Thank you again and it is so wonderful to hear that you would consider staying at Kazbek if you return to Dubrovnik. We certainly look forward to welcoming you back again.

Pave Miloglav
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 July 2013

Based on the superb reviews, my husband and I decided to choose Kazbek during our stay in Dubrovnik.
What a vaist of money.
Check in was a twenty minutes torture, although we were the only arriving guests in the hotel at that moment. The young recepcionist was not familiar with his PC, did not know how to proceed with required actions on his computer. After twenty minutes of waiting, we told him to give us our room key and to finalize the procedure without us. He started to shout on us and the complete atmosphere was terrible.
Later, at dinner, we had to wait 15 minutes for somobody to come and offer something to drink or eat. The fish was overcooked and the shells were old and had a very bed smell.
The hotel has no beach of its own, although when booking, we were told there was a private hotel beach for the hotel guests. On the spot of the place when we complained about this, they told us it was a missunderstanding. Disgrace.
Everthing else was of the average quality. There are better hotels in Dubrovnik, so go somewhere else and enjoy this beautifull city.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charlotte Ebi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 13 July 2013
Dear Charlotte Ebi O,

Thank you for your review although it is not very good.
I am sorry your stay with us was a waste of money, but I believe we should also say our side of the story:
SHELLS: you mentioned they were old and had a bad smell, but we absolutely DON'T HAVE shells on our menu so there is no a chance you could order or eat them.
STAFF: our staff is our main asset and just like it is visible from other reviews, they are all very polite, professional and knowledgeable. We are all in the hospitality industry which highly depends on the human factor and some mistakes are possible, but we simply can not accept that any member of our staff shouted at our guests. Furthermore I personally spent hours and hours inspecting the surveillance cameras from our reception and I couldn't detect that any of check ins lasted as long as you mentioned and it also didn't show any unnatural gestures of our colleagues at the reception during communication with our guests.
BEACH: I guarantee that none of us ever said that we have a private beach because it is not in our interest to spread around the misleading information.

We thank you again for your opinion and we are very sorry about your dissatisfaction with your stay at the Kazbek hotel.

Pave Miloglav
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2013 via mobile

Every thing was perfect, the location just outside the busy part of town, the service, the rooms, the food. Perfectly managed and wish we could stay longer. Great pool and lounge area and really nice people. Hope we can return one day.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PMRIZZO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 10 July 2013
Dear PMRIZZO,

Thank you for writing such a lovely review. You have made us all very proud to be the members of the wonderful Kazbek team.
We do hope to see you again soon.

Pave Miloglav
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2013

Fantastic hotel for a fantastic weekend in Dubrovnik.
Wonderful pool, room and facilities. Fantastic terrace, lots of soul in every area of the hotel. Very friendly staff. Will go back if I can! Great location, walking distance to loads of restaurant, short bus ride away from Old Town.

Room Tip: All rooms good as only 12 + 1 suite. Good, quiet location in Dubrovnik.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2Bigfeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 10 July 2013
And what a fantastic review! Dear 2Bigfeet, we were truly touched by your kind words and we thank you indeed for sharing your experience with Tripadvisor users.

The whole Kazbek team sincerely hopes to welcome you again in the future.

Best regards,
Pave Miloglav
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 July 2013 via mobile

- oasis of calm in the city
- great pool & generally elegant location
- bus stop nearby has regular buses to the old town & they take less than 10 minutes
- can be a bit soulless: the restaurant & bar were empty in the evening when we were there
- breakfast is great
- terrace at the from has a lovely view over the marina
- the staff were a little hard to get hold of: the philosophy is apparently that they want to leave you in peace, so they have these buttons to press but none of them seemed to work, so every time we needed something as simple as water we had to search around the hotel trying to find somebody.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rtw123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 5 July 2013
Dear rtw123456789,

WOW, what a great title of your review! Thank you so much for it and thank you as well for sharing your impressions with Tripadvisor users. We are indeed very pleased to hear so many positive details about your recent stay at the Kazbek hotel.
We deeply apologize if you felt our staff were a little hard to get hold of. Just like you stated in your review, in order to secure the maximum privacy for our guests, we have beepers on our pool area and terrace so that our guests can contact our staff in any moment. Normally they function flawlessly and we do test them on a regular basis so we are indeed very sorry if you experienced the problems with it. In any case we will monitor the functionality of the beepers even more carefully in order to provide the best possible service to our guests.
Thank you again for your comments and remarks and we look forward to welcoming you back in the near future.

Pave Miloglav
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2013

Just returned from a week's stay at the Hotel Kazbek. We thoroughly enjoyed our time there, the hotel is done beautifully, is in a nice quiet spot and as it is small feels very relaxing. The pool is beautiful and a lovely place to spend the day. The breakfasts were excellent and the staff helpful and friendly. It is a little distance from the old town itself but an easy walk or there are buses and taxis. There are also lots of nice restaurants nearby which are substantially better value than in the old town. Definitely highly recommend this hotel and hopefully we will make it back again.

Stayed June 2013, travelled as a couple
Helpful?
2 Thank MPRK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMiloglav, Director of Sales at Hotel Kazbek, responded to this review, 5 July 2013
Dar MPRK,

And we hope as well you will return soon for another great stay at the Kazbek.
Thank you so much for your wonderful review and warm regards from Dubrovnik.

Pave Miloglav
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kazbek

Property: Hotel Kazbek
Address: Lapadska Obala 25, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Dubrovnik
#6 Family Hotel in Dubrovnik
#6 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Kazbek 5*
Number of rooms: 13
Official Description (provided by the hotel):
A sophisticated boutique setting with only 12 superior and deluxe bedrooms and 1 suite, the Kazbek Hotel is a 'home from home' for many discerning Dubrovnik visitors looking for a high degree of privacy and modern facilities in a historical ambience. The Kazbek is situated in Gruz bay only 10 min of drive from UNESCO protected Dubrovnik Old City. The former residence of 16th-century nobility now protected as a cultural monument is fully renovated to the highest standards and has regained its original beauty and function. Refined and graceful rooms all individually designed, perfectly combine classical style with 21st century amenities and comfort. Each single piece of furniture has been handmade to add to the historical experience. You will love breakfasting on the beautiful courtyard terrace, sunbathing and relaxing at the private pool area. The rich and varied gastronomic cultures of Croatia can be tasted at the restaurant, where only the freshest and locally produced ingredients are used. The Kazbek Hotel features 3 elegant dining and cocktail venues. The main restaurant has a courtyard terrace and a terrace overlooking the lively Gruz bay. ... more   less 
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Also Known As:
Kazbek Hotel Dubrovnik

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