On the surface, this hotel is very much a typical resort hotel. Near the sea, great pools, regular bus service, large rooms overlooking the sea, typical buffet food for breakfast. However, my first impressions were not the five star quality this hotel advertises. Our room wasn't ready on arriving, there was no room service menu- no room service- despite the fact it was 2pm. When I enquired about food I was told to go to the restaurant, but on arriving we were advised by other guests not to bother waiting as the service was poor. (We were under pressure for time).
Our room inside and out was spacious and clean, but was beside the construction site of the new part of the hotel. Work started at 7.10am. It was not very pleasant being woken up by a jack hammer every morning.
The bar closed at 11pm on Saturday night. No residents bar. No entertainment. We had been exploring the city all day and really didn't want to have to leave again at night but had no choice.
I found the reception staff largely unhelpful- even when it came to our lost key they didn't believe we were guests until I produced the other one, and two of our party had a terrible time trying to clear up the bill when they were charged twice.
Overall, I will not be staying in this hotel again. For the money, I expect more.
- Also Known As:
- Importanne Resort Dubrovnik Hotel Dubrovnik
- Importanne Hotel Dubrovnik