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“Very nice experience”

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Valamar Lacroma Dubrovnik
Ranked #15 of 67 Hotels in Dubrovnik
Certificate of Excellence
Luxembourg
Level Contributor
118 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Very nice experience”
Reviewed 22 September 2011

Just back from a conference at the hotel, whcih has recently been refurbished and expanded to a high standard. Nice and quiet rooms. Highy recommended.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank gascondomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, 29 September 2011
Dear Guests,
Thank you for recommending our hotel. We are in the full swing of the conference season but at the same time the weather being so good and the summer so long this year we also have many holiday makers. We hope to be able to greet you again in Lacroma on another occasion of business or leisure.
Yours sincerely
Ivan J. Karlić
General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (383)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Courtenay, Canada
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 September 2011

We stayed at Lacroma on our first 2 nights in Croatia,It is unfortunate that Lacroma was not available to us for the next 7 days as we traveled through out your beautiful country.From the food, to the rooms, to the service, everything was outstanding.You are doing it right,keep it up.5 star plus.

  • Stayed September 2011, travelled with friends
    • Value
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Helpful?
1 Thank comoxtravellwer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, 29 September 2011
Dear Guests,
There is a saying in Croatian that the day can be judged by its morning….. we hope that the rest of your stay in Croatia was as enjoyable as your short stay with us. It is unfortunate in deed that we were full at the time and that you were not able to spend some more time in Lacroma. Thanks for your encouragement it means a great deal to us all.
Yours sincerely
Ivan J. Karlić
General Manager
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newtown powys
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 September 2011

We spent four nights here on a tour of Croatia. It really is a lovely hotel and feels very luxurious - rather like being on a cruise liner! The food was first class with loads of choice. It is a few miles outside the city but a (very crowded) bus leaves from just outside the hotel.

  • Stayed September 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank gillfarnen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, 29 September 2011
Dear Guests,
Greetings from Lacroma and many thanks on your review. It makes our staff and management proud and the effort worthwhile to have happy guests leave our hotel. As we are a part of our guests’ holiday arrangement we feel the responsibility in contributing to the success of their holidays and every such success story is a great motivation to us all. We are thrilled your enjoyed your stay with us.
Yours sincerely
Ivan J. Karlić
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chislehurst, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 September 2011

We returned from Dubrovnik on Sunday, our stay at this hotel (7 nights) was excellent. The staff were all very courteous, nothing was too much trouble. Our room was airy, exceptionally clean and very comfortable. I am not a great sleeper but I found the bed and pillow extremely comfortable and loved the idea that you could request a different pillow type if needed! A balcony is a must and it was great to while away some time relaxing and looking at the view, the pool, sea and surrounding area. The food was well cooked, varied and tasty. There are so many different nationalities to cater for it must a challenge for the hotel but I think they got it just right certainly for breakfast and evening meal, we never went hungry!

We sampled the spa, could not fault it, the staff were very welcoming and it made our stay even more relaxing.

If you stay in this hotel I would definitely recommend the ‘Dubrovnik Card’. This can be purchased at guest relations for 1, 3 or 7 days. It gives you access in the Old City to various museums, discounts restaurants, stores, souvenir shops and a bus ticket to get you to and from the Old City. These cards are good value for money and the bus (No 6) takes you from the hotel right to the Old City. The City is the prettiest place I have ever seen and a walk round the walls is a must as is the cable car ride, once at the top the views are unrivalled.

We would not hesitate to recommend this hotel to anyone and would definitely go back there ourselves.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank RuthK29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, 29 September 2011
Dear Guests,
Sincere thanks on your kind and encouraging review. We are so happy your stay with us was comfortable and that you found some of our additional services like pillow menu to your liking. Yes indeed we have on average some 30 nationalities daily staying with us and it can be a bit of a challenge to please all tastes but we do our best by providing the variety from which guests can always choose something to their liking. Your feedback on “Dubrovnik Card” is also very valuable and we will pass on the information to the City Tourist Board. Should you decide to come and stay with us again, please feel free to contact us. It will be our pleasure to assist you. Until we meet again, we remain,
Yours sincerely
Ivan J. Karlić
General Manager
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Wallingford, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 September 2011

We are currently staying at the Lacroma. The hotel is very nice, big room, lovely views and great (icy cold) swimming pools. The noticeable thing is how spotlessly clean the hotel is. The cleaners work very hard and are always cleaning. The housekeeping staff are also excellent.
The room is quiet in terms of noise from either side but there is no soundproofing on the door at all , it's like having a piece of paper for a door. we have to use earplugs every night.
Internet access in the room is very poor and cuts you off frequently. You have to go downstairs to the lobby to get a good signal.
The reception staff are just about OK but the bar staff are very rude and inattentive. There can be 4 staff behind there with their backs to you. Even when they see you they make no attempt to serve. I have been sitting here for an hour now and no-one has asked if I want anything. Down at the pool there is a bar but no poolside service. I only once saw a member of staff walk along the ramp to the sun terrace with a tray hanging by his side. Oh good I thought, I can order a drink. But no, he came solely to ogle a topless woman ! He stood looking for a couple of minutes then sloped off again.
The worse thing is the appalling food. I can find almost nothing to suit a British palate at breakfast. No 'proper' cereals at all, there are some little pots of a muesli type cereal mixed with some yoghurt to which I add honey and more yoghurt. There is a lot of cheese and ham but I don't eat that for breakfast. You can make a pot of tea but for the last 2 days the water has been lukewarm. If you ask they shrug their shoulders. I have tried the croissants every day for more than a week and every day they are uncooked in the middle. I tried a couple of omelettes but I can't eat one every day. I would like some orange and grapefruit segments but there is only melon and sometimes pineapple. There are oranges but I want mine peeled ! Dinner in the same restaurant is again buffet style. We have tried this on three occasions but it was awful. I don't eat meat but apparently it is tough. We tried the sea bass but it wasn't fresh. We have tasted small amounts of most things but could not eat them. The best thing last night was the freshly cooked apple fritters ! They call them breaded apples for some reason. A previous night I ended up eating fried bananas in chocolate sauce with white rice ! My husband cannot find anything nice to eat either so it's not just me. There is plenty of food on display and I can only think that the people eating it aren't used to a high standard. We're not expecting Michelin Star food but we just want something to eat! Oh and if you are not from the UK and you try what they call Yorkshire Pudding - trust me it is not Yorkshire Pudding !
There is a constant stream of coach parties every day which perhaps is the reason for the lack of interest in providing good food.
There is a 'fine dining' restaurant but it is always empty which speaks volumes.

Room Tip: Try to get a sea view so that you get balcony
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cinnamon4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, 29 September 2011
Dear Guests,
Many thanks on your detailed and sincere review on Trip Advisor. We appreciate your kind comments on our Housekeeping and Front Office service. As regards to your dissatisfaction with food and bar service we can only express our sincere apologies for any services that did not live up to your expectations. It would have been our pleasure to discuss these issues with you and take action during your stay with us. We are sure we would have been able to arrange a variety of food more appealing to your palate had we had a chance. We have checked up on all the points raised in your review and have taken action to improve on these services. Once again many thanks on your review and we hope to have a chance to show ourselves in a better light sometime in future.
Yours sincerely
Ivan J. Karlić
General Manager
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Sydney, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 September 2011

Wow, wow, wow! I loved the pool area although it did fill up quite quickly. The restaurant for Breakfast and dinner were just fantastic! I would have loved to have stayed a little longer as the place was so big I don't think I saw it all. The staff were fantastic and very helpful.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mericauchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, 29 September 2011
Dear Guests,
Wow - indeed on your review. Many thanks! We hope you will come and stay with us again and discover more of Lacroma. We are a 4* property aiming at 5* service and facilities. Thank you again for sharing your experience on Trip Advisor and who knows we might see you again for some more Wows!
Yours sincerely
Ivan J. Karlić
General Manager
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İstanbul
Level Contributor
115 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 16 September 2011

Me and my friend went to Lacroma Hotel at the end of June for one week and loved it. Specially the service, quality, rooms were great. The hotel Manager was excellent in communication with people. I loved the hotel very much and recommended to my friends who visited Dubrovnik a week ago. They stayed at Lacroma hotel and found it wonderful as location, food, service, house keeping. I intend to go next year for one week and would like to stay in the same hotel again.Congratulations to every staff who works for the hotel.
Semra Hoşgor

Room Tip: pool view rooms are excellent.
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  • Stayed June 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank iskandil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ivankarlic, General Manager at Valamar Lacroma Dubrovnik, responded to this review, 29 September 2011
Dear Guests,
Lacroma selamar! As we have growing numbers of Turkish visitors in Lacroma and Dubrovnik, we are thrilled to be able to read such complementing reviews. We are pleased you have enjoyed your stay in Lacroma and Dubrovnik and that you are recommending us to our future visitors. We also look forward to greeting you again next year, so please feel free to contact us for any assistance you might require.

Yours sincerely
Ivan J. Karlić
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Valamar Lacroma Dubrovnik

Property: Valamar Lacroma Dubrovnik
Address: Iva Dulcica 34, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Dubrovnik
#5 Family Hotel in Dubrovnik
#11 Romantic Hotel in Dubrovnik
#11 On the Beach Hotel in Dubrovnik
#12 Spa Hotel in Dubrovnik
#14 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Valamar Lacroma Dubrovnik 4*
Number of rooms: 401
Official Description (provided by the hotel):
Dubrovnik's flagship business and leisure hotel Valamar Lacroma Dubrovnik Hotel, the proud recipient of the prestigious 2013, 2015 and 2016 World Travel Award as "Croatia's Leading Hotel" and the 2014, 2015 and the 2016 World Travel Award as "Croatia's Leading Business Hotel", is located on the tranquil Babin Kuk peninsula, surrounded by pine tree forests and soothing white pebble beaches. Renowned for its fusion of nature and state of the art facilities, the hotel offers ultra modern rooms and suites, the largest MICE facilities in the area, memorable gastronomic experiences in its gourmet restaurant, a wine bar terrace with panoramic views of the Elaphiti Islands and an abundance of activities to let you create a perfectly balanced holiday in Croatia with an added touch of luxury. ... more   less 
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Also Known As:
Valamar Lacroma Dubrovnik Hotel Dubrovnik
Valamar Lacroma Hotel

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