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Valamar Lacroma Dubrovnik
Ranked #15 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed 27 August 2013

The Valamar is brilliant for someone a both sheek but still family friendly hotel.
The staff are attentive and the facilities are excellent, clean, well maintained and have been carefully put designed so nowhere do you feel crowded.
Hopping on the number 6 bus to Dubrovnik was so easy (every 10 minutes) and cost just 3 pounds return.
The city is just beautiful and not too crowded if you pop in in the evening.
Sunsets to die for.
Best holiday ever and the hotel general manager sent us a bottle of local sparkling wine when we mentioned we were celebrating our 24th wedding anniversary!
A VERY good 4 star rated hotel.

  • Stayed: August 2013, travelled as a couple
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Thank Jasali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded 2 September 2013

Dear Guests
Thank you sincerely on a fabulous review. It makes all our efforts worthwhile when our guests leave from Lacroma happy like you did. We hope you will be able to come back and stay with us on another occasion and we look forwards to greeting you again!
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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886 - 892 of 1,930 reviews

Reviewed 26 August 2013

we were attending our sons wedding in beautiful Croatia, and this was the hotel they had picked to stay in . so a lot of the wedding guested stayed here aswell
Aloverly hotel, open and clean , if a little meandering avenues of corridors to get to your rooms
Our room was on the ground floor with a seaview and large patio, all as expected for a 4/5 star accommodation --- a massive double bed , and a clean spacious bathroom -- with the usual bath/shower --- which I always find a nightmare getting in and out of -- why not just have a walk in shower--- most only want a shower , why have the dangers of falling out of the bath !!!
The pool area was a little squashed with all the sunbeds, and at peak times difficult to get one --- we always seem to have the problem of the phantom towel and book on reserved beds that are unused for hours
Plenty of shaded parasol;s , but as I said a little "cosy"--- why not use the lawns ??
We were on half board, and found the dining room a comfortable place to eat in -- avoid the inviting outside areas for dining as the wasps are a swarm and bomarding your meal at all times -- also they nest in the sugar pots !!
The food was very good , lots of choice, well cooked and restocked frequently and delivered with a smile --- special praise must go to the omelette cook -- a happy smile very morning -- it lit up the day -- thankyou
Our problem was at the evening meal ---- asking for tap water was met with difficulties -- and were told that the bottled water was only available -- at £2.50 a go !!!!-- we dug our heels in and demanded free tap water as is expected in any good hotel in the world --- and after a bit of a show down with the restaurant manager , we were given bottles of water without payment .
we had to endure this standoff every night--in which we always got the water --- but it made us feel uncomfortable -- I don't want to have to do this in any good hotel -- and this really spoilt our overall experience
The location of this hotel is a little away from the main attractions , but there is a good bus service and good taxi pick ups
All in all , I found this hotel a little difficult because of the stairs , steps and walking distances -- but that is due to my mobility problems --- anyone else with similar problems may find it difficult aswell, --- there are lifts and wheelchair access, which are all very helpful, ---
A good hotel, which in most respects we enjoyed our stay------ just didn't like the "water wars "

  • Stayed: August 2013, travelled with family
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Thank karendickinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded 2 September 2013

Dear Guests
Thank you very much for choosing Lacroma for your recent stay in Dubrovnik on such an important event like your son’s wedding. It was a pleasure to assist during your stay with us and thank you for sharing your experience of Lacroma on line. Just as we have previously mentioned in the answer to one of your friends attending the wedding we don’t want you to have an impression that we have in some way singled you out regarding the tap water served in the restaurant. Our staff just adhered to the company policy as regards to this matter. We apologise sincerely for any inconvenience you have experienced during your stay as regards to the tap water and we are happy to read that you have despite this enjoyed your stay with us.
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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Reviewed 25 August 2013

This was our first holiday in Croatia and we booked into the Valamar Lacroma because we were with a group of friends and we were attending a wedding on Lopud Island. The Hotel is very impressive spread over a large area with beautiful sea views. The Pool area is OK but the sun beds are all cramped in around the pool itself ( I think they should spread them out onto some of the grassed areas so you are not on top of each other) pool towels are provided which was fine. Breakfast in the Restaurant was very good with a large selection of Cereal,Eggs,Fruit Ect. The lady who did the Omelettes always made you very welcome. We were on Half Board again there was a very large selection of food at Dinner each night. There was Fish,Steak,Joints of Pork, Cold Meats,Salads plus a nice selection of Deserts. The only problem we had in the Restaurant was when we asked for a Jug of Water they told us we had to buy Bottled Water at a cost of £2.50 per bottle. I told the waitress that I did not want to pay for drinking water and would she bring me a Jug of Tap Water,only when I challenged her and asked to see the Restaurant Manager did she relent and brought us free water (this happened every night). Our room was very nice and was spotless clean. There are a few Bars not far from the hotel were you can get a 05.L Bottle of beer for 15 Kuna,I thought the hotel might have had a Happy Hour ( Same bottle in the hotel 32 Kuna) The hotel has a loot of steps so if you are not very good with your walking look else were. Would we go back to the hotel No, the only reason for this is we thought it was a bit out of the way.

Room Tip: I think all the rooms are OK our friends had a room with a sea view and it was very nice but it was...
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  • Stayed: August 2013, travelled with friends
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Thank EPH2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded 2 September 2013

Dear Guests
Greetings from Lacroma and thank you kindly on your review. We are very happy to hear you have enjoyed your stay with us and that the wedding event was a success. Thank you also for highlighting some of the items we have to address to make our guests’ stay even more comfortable. Sincere apologies for the misunderstanding and disappointment regarding tap water in the restaurant. Our staff were only adhering to the company standards. We will most certainly make a recommendation for this standard to be changed, but we would not like you to think that this is to do with our staff not being helpful enough. Thank you again for choosing Lacroma for your recent stay in Dubrovnik.
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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Reviewed 24 August 2013

Only drawback to the hotel was that the air conditioning struggled to keep up with record temperature in August in Dubrovnik. We dealt with three consecutive days of 100-degree F temps. The buffet breakfasts were excellent--we were there with several other tour groups but the dining room even during the busiest times never had delays; food was restocked in a timely manner, variety of offerings was outstanding. Although the hotel is four or five miles from the old city of Dubrovnik, it sits on a bus route, and the #6 bus stops in front of the hotel. We never used the beach, but the pool was spacious and never crowded.

Staff was courteous, helpful with directions, and prompt to answer questions. Check-in took about 45 seconds.

Highly recommended hotel--it's new, comfortable, spacious. What a pleasure to return to after a long, hot day walking the walls of Dubrovnik! What a pleasure to return to after a long day trip to Montenegro!

Room Tip: I don't think a room with a view is as important here--we never spend time in the room anyway.
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  • Stayed: August 2013, travelled as a couple
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Thank Tedbrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded 27 August 2013

Dear Guests
Thank you kindly on an excellent review. Most of all it makes us all very happy to know you have enjoyed your stay with us. Happy guests make all our effort worthwhile. Yes, as you kindly point out we have had some extreme temperatures and in some rooms most exposed to the sun we have had a challenging situation with the air conditioning. The fact that our insulation is very good actually does not help us in this respect but makes the situation even more difficult. We are working to rectify this issue and will be investing in the improvements as soon as occupancy permits us.
Thank you again on your kind words of support it means a great deal to the whole team. We look forward to greeting you again in Lacroma on some other occasion where there will be no struggle with the temperature!
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2013

Good hotel as per most of the previous reviews new, clean, tidy, good location with easy bus access into town. The staff on reception, bar staff, maids are all excellent but the staff in the main restaurant are a differnt story, not all may add but fhe majority are not very customer friendly. The restaurant itself seems to be a bit chaotic at times with tables not being cleared and no one keeping the staff in check they seem to be all doing there own thing. The food by and large is excellent but do think its a bit mean charging for fresh fruit juice (£3) and the coffee could do with being a better quality. Just another small grip about the outside dining area which was lovely but there are a few cats running about begging for food and I witnessed one jumping onto the table please management get this sorted its lets your clean image down. Overall I would recommend this hotel but the points mentioned above may seem petty but they are the reason I am not giving this hotel an excellent rating!!

Stayed: August 2013, travelled as a couple
Thank anonymous33103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded 27 August 2013

Dear Guests
Sincere greetings from Lacroma team and thank you on a great review. We have picked up on the points where we can do better on and have taken steps to bring the level of service in the restaurant to the same standard from all employees. The cats have also been taken care of in a humane way – we have taken them to the animal sanctuary where we hope some cat lovers will adopt them. There is a challenge there since as far back as we can remember it has been a “tradition” in Dubrovnik if you have unwanted kittens to bring them to Babin kuk area (where Lacroma and other hotels are situated) - hence there is a constant arrival of new “inhabitants”. Many guests are cat lovers and they feed them not only in Lacroma but in other properties too which makes cats very happy but not all the guests who do not appreciate having them around at meal times.
Therefore, we try to be humane to the cats, sensitive to our guests’ wishes and the feeling of the cat lovers. We hope next time you come back and stay with us you will see the situation much improved!
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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Reviewed 21 August 2013

I just spent 10 days at the Valamar Lacroma with my family and we had an absolutely superb holiday. The hotel is new and the rooms felt clean and fresh as well as bing well equipped and very comfortable. When we asked to change to adjoining rooms if possible, this was accommodated immediately and the staff could not have been more friendly or helpful. The buffet breakfasts and dinners at the hotel provided a great range of really fine food, which easily accommodated the range of tastes from older adults to young children. The hotel also has an excellent spa with sauna rooms/ steam room/ relaxation rooms, which we very much enjoyed. The hotel is a short taxi ride from the old town which costs c. €10 and takes no more than a few minutes. The poolside area also has plenty of loungers so finding a number of loungers together was never a problem. I would thoroughly recommend this hotel and we will definitely be returning at some point in the future. Thanks to all staff at the hotel for a great break!

  • Stayed: August 2013, travelled with family
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1  Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded 23 August 2013

Dear Guests
Sincere greetings and thanks on your marvellous review. Great to hear of your experience of Lacroma and thank you for sharing it on line. It means a great deal to the whole Lacroma Team and thank you on your kind words. We are happy to have been able to make your stay in Lacorma so enjoyable. Please let us know when you start planning your return so that we can be of assistance.
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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Reviewed 18 August 2013

For the price paid, I would expect more quality. Nice hotel, clean rooms and great if you want beach pool vacation. Next time, I would stay closer to old town and walking distance to more "town" activities.

Stayed: August 2013
Thank mlbourgeois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik, responded to this reviewResponded 20 August 2013

Dear Guests
Greetings from Lacroma and thank you for sharing your experience of your recent stay with us. We would have been happy to detect which aspects of the quality you have found lacking and to improve upon them during your stay with us. Thank you for choosing Lacroma for your stay in Dubrovnik on this occasion and we hope to be of assistance to you if you ever decide to visit Dubrovnik again.
Yours sincerely
Ivica Sabljić
General Manager
Valamar Lacroma Dubrovnik Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Valamar Lacroma Dubrovnik

Address: Iva Dulcica 34, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Dubrovnik
#5 Family Hotel in Dubrovnik
#11 Romantic Hotel in Dubrovnik
#12 On the Beach Hotel in Dubrovnik
#14 Luxury Hotel in Dubrovnik
#14 Spa Hotel in Dubrovnik
Price Range: £82 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Valamar Lacroma Dubrovnik 4*
Number of rooms: 401
Official Description (provided by the hotel):
Dubrovnik's flagship business and leisure hotel Valamar Lacroma Dubrovnik Hotel, the proud recipient of the prestigious 2013, 2015 and 2016 World Travel Award as "Croatia's Leading Hotel" and the 2014, 2015 and the 2016 World Travel Award as "Croatia's Leading Business Hotel", is located on the tranquil Babin Kuk peninsula, surrounded by pine tree forests and soothing white pebble beaches. Renowned for its fusion of nature and state of the art facilities, the hotel offers ultra modern rooms and suites, the largest MICE facilities in the area, memorable gastronomic experiences in its gourmet restaurant, a wine bar terrace with panoramic views of the Elaphiti Islands and an abundance of activities to let you create a perfectly balanced holiday in Croatia with an added touch of luxury. ... more   less 
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Also Known As:
Valamar Lacroma Dubrovnik Hotel Dubrovnik
Valamar Lacroma Hotel

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