We had spent some considerable time choosing this hotel and we required two rooms ideally adjacent to each other on high floors. We did book six months in advance with the hotel but on our arrival this did not materialise. That said we did end up on the same floor (3 rd I think) quite close to each other. We arrived at reception and I think the five of us were a little disappointed with the layout as it did not have the usual 5 star feel.
Our rooms however did, the interiors and view were fantastic. That is where the 5 star rating ended for us unfortunately! On the first day I took my five year old daughter to the children's pool which is shared by the other hotels in the chain. The pool was very crowded, sun loungers were definitely not 5 star and the pool area had a feel of being dirty. So that was it for us going there. There is a small pool at the royal princess with an equally small area that some loungers have been crammed into. The overall feel is quite nice though but there aren't enough. I don't suppose this area was initially intended for children but understandably as it was a fresh water pool, they gravitated towards it and some guests I don't think appreciated that.
I found the idea of having to exchange towel cards for towels and then return them each afternoon inconsistent for a hotel with a 5 star rating and the external doors all required key card access.
Service around the pool was initially none existent ie get your own umbrellas, put them up yourself and collect your own drinks. The umbrella fell onto my wife one day, knocking over several drinks and my wife had to find a member of staff to re order her drinks, no apology for the umbrella and duly presented her with another bill!
Food in the hotel was nice and we ate at both Zoe's and la Castile with both being very nice but devoid of atmosphere hence eating out in the Old town was preferred. We often enjoy a drink in the hotel bar prior to going out/ dining but this was not possible on one occasion with no staff being present culminating in a wait of 15 minutes and then someone who wasn't sure what drinks they had on their drinks list and worst still, had to smell the contents of them prior to delivering them to us. 5 star ?????? That put an end to drinks in the hotel too.
Service did improve after my wife spoke to a lady she met in the lift who turned out to be part of the management team- tatijana who appeared to act on my wife's suggestions. We received excellent service from the maid Gordana, waitress Tonka, waiters Danijel and Mario to name but a few. Would we go back, probably not. We may try the Villamar Dubrovnik President next time as we did have a look around and the service appeared excellent.
- Official Description (provided by the hotel):
- Royal Princess Hotel 5*, with its 54 deluxe high-end accommodations, offers the utmost in luxury. Each suite feels like a private sanctuary equipped with lavish furniture, balcony, living room, kitchenette and boasts breathtaking sea view or relaxing garden view. The hotel is situated steps away from the Adriatic Sea, only 4 km from the Old Town of Dubrovnik. ... more less
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