We have just returned from a four night stay at this hotel. A gorgeous Hotel set on the side of a cliff with fantastic sea views. It was a special trip to celebrate our anniversary, and upon our arrival there was a bottle of cava and a lovely letter from Luca the Manager welcoming us- a very nice touch - Thankyou
We were not offered an upgrade as others were around the same time we were there we had to pay for ours !
We paid for a superior room with a sea view- it had a small lounge area with doors that opened up onto a balcony from the bedroom and the lounge. Fantastic view of the private beach and sea, we felt worth the extra we paid for it.
The bedroom door could not open enough for us to enter as the door hit the bed and the mat!! So we folded the mat in half and pushed the bed on an angle to avoid head butting the door each time !
Weird design but we just got on with it !
We were not as lucky as others and just had a small chocolate left at the side of the bed each night - not fresh fruit but still a nice touch.
Unfortunately we feel we do have to comment on the reception/ service we received throughout our stay.
This is our opinion and reading other reviews not everyone had this same experience !
We found the staff rather unfriendly, especially at breakfast , never a " good morning " rarely a smile , glasses and plates were just taken without asking if we've finished or just a friendly smile would have done !
We had a credit on our bill and we wanted to check it was all on there as we didn't want a big fuss at checking out.
We checked the very next morning, it wasn't on there in fact there was a charge for the mini bar which we had NOT used but the cleaning staff had marked it on our bill !! the lady at reception was quite aggressive certainly not helpful in any shape or form and quite clearly did not believe us , I didn't want it to cause a scene and we only had a short break one we've been really excited about and this would just ruin the moment. So just said I would contact Anita instead. Surely at a five star hotel she should have offered to contact Anita on our behalf ? Anyway far too much to comment here I will be writing to the head office separately.
Come on Bellevue , a five star status should apply to the service as well as surroundings , it did leave a bad taste in our mouths as we left, such a shame.
Everywhere else we visited in Dubrovnik were so friendly and obviously valued our custom,
- Official Description (provided by the hotel):
- HOTEL BELLEVUE DUBROVNIK, one of Europe’s coolest new hotels according to the Sunday Times, is a unique hotel for discerning individual guests with an appreciation for luxury and attention to detail. The hotel is located in a spectacular 30 meter-high clifftop position overlooking the Adriatic, few minutes walking distance from the Old city of Dubrovnik. All 91 luxurious bedrooms and suites have sea views and are equipped with the latest technology. ... more less
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