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“Great Hotel made better by a fabulous member of staff!”

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Valamar Dubrovnik President Hotel
Ranked #8 of 68 Hotels in Dubrovnik
Certificate of Excellence
Jersey, Channel Islands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel made better by a fabulous member of staff!”
Reviewed 1 July 2010

Myself and a group of friends stayed at the President for 3 nights in early June, booked through a generic hotel website - word of warning BEWARE "1800Hotels" - we thought we had a really good deal, but when we tried to make a change to the booking the problems began.........they wouldn't answer e-mails and were blaming the volcanic ash disruption for not being able to deal with any enquiries! When we finally got through to them to add an extra person to the booking, then said it was all fine but then didn't send any e-mail confirmation. When we arrived at the hotel, the booking had actually been changed, but somehow it had gone from 2 rooms for 4 people to 1 room for 2 people, when it should have been 2 rooms for 5 people! That should have tipped us off that there was something up but nevertheless, this very accomodating hotel quickly sorted our rooms and provided the extra bedding required.

The hotel itself is 10 minutes from Dubrovnik old town, but the bus stop is right outside and the bus service is very very good - regular and pretty cheap and you don't really need to stay in Dubrovnik itself to explore the city.

The rooms were very comfortable and had lovely views from the balconies, and the funicular which takes you down to them (the hotel is built into a cliff side so is upside down!) was very novel!

The best thing by far at the hotel was the breakfast - none of us have ever seen such a selection on offer - absolutely everything you could think, both hot and cold, and they provided things like soy milk which was a nice touch. The food in the bar was OK, but things like the sweet skewer with chocolate dip was disappointing, it was 5 small pieces of fruit drizzled with a little bit of bottled chocolate sauce - hardly the "white, milk and dark chocolate dip" that was described. But it was much nicer to eat out in Dubrovnik anyway, or in the surrounding area in Lapad.

The private beach was lovely and the Spa facilites were very nice, as was the live music in the bar each evening, be it a piano player or violinists! Being able to be picked up from the hotel's own jetty to go off on tours to neighbouring islands was also very convenient, and the lady on the information desk in the hotel was very helpful when arranging those.

Finally I have to mention JOHN on reception who was absolutely fantastic and we thank him profusely for all his help - when we checked out, the booking that 1800hotels had sent them had said we had ony paid for one room and not two, despite the fact that we definitely booked and paid for two rooms. John tried calling 1800 for us, he spoke to his sales people, he let us use the internet to show him the rate we had booked, basically helped us for over half an hour to resolve the problem - he was AMAZING! We must express our sincere thanks to him, as being stung for more money when we'd already paid in advance could have been a really horrible end to our stay in Dubrovnik!
Thank you John!

  • Stayed June 2010, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank KLB78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DubrovnikPresident, Manager at Valamar Dubrovnik President Hotel, responded to this review, 21 July 2010
Dear KLB78
Thank You for staying with us and we hope too see You again in near future.
Kind regards
Ivan Sabljić
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Dublin, Ireland
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 June 2010

Stayed in Hotel first week in June 2010. Booked superior room and got same room as previous visit in 2006. Very enjoyable stay for us both. Staff were excellent and food as good as ever. Delighted they kept the open kitchen in dining area. Beach much improved in size since last visit. We did a day trip to Montenegrno. Coach picked us up at Hotel and we went to Kotor. Superb scenery on trip from Dubrovnik. It lashed rain for our 1 hour stay . Next stop was Budva and then back to hotel. Would recommend this trip. It goes only on a friday. €60 pp. The only change I saw in Hotel was that there were no newspapers stocked in Hotel Shop. All in all it was a great weeks break. Would go back again.

  • Stayed June 2010, travelled as a couple
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Helpful?
Thank JohnMcKenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DubrovnikPresident, General Manager at Valamar Dubrovnik President Hotel, responded to this review, 7 July 2010
Dear Mr McKenna,
Thank You for coming once more to our hotel.
I am glad that You enjoyed Your stay.
Looking forward to Your next visit when we will try to surpass Your expectations.

Kind regards

Ivan Sabljic
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
belgium
Level 4 Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 22 June 2010

We stayed one week at the Dubrovnik President Hotel.
Here you can find the pro's and con's:

Pro:

-beautiful and spacious rooms, with a gorgeous view
-a bus in front of the hotel that goes to Dubrovnik every 10 minutes
- private beach with lots of sunbeds and parasols
-indoor pool and nice pool area with enough sunbeds
-very nice spa facilities
-good breakfast
-free breakfast box if you have to leave early
-large choice of food at buffet (also see con's: food quality and variaty)

Con:

-the food at the buffet is of poor quality and certainly not 4*: almost no variety, strange and very greasy salads, food that is often cold, no variety at all at desert, vegetables that taste like plastic, greasy fish and meat (for example: fresh grilled tuna and than they drop it in a bowl of oil and olives)
-the buffet area is boring and not very inviting, with all week long, every morning and evening the same CD playing the same enerving music. There is a lovely terrass, but they put few tables outside (there is certainly room for more) and they're always taken by people who wait at the restaurant door 15 minutes before the restaurant opens...
-the food at the pool bar is in one word discusting: we ordered a ceasar salad which was proportionally very expensive, and all we got was a plate with 5 leafs of salad and a chemically tasting dressing. Nothing else in there: no chicken, no other veggies, no cheese, nothing, just 5 leafs of salad. One day we ate a burger: the french fries were like concrete and the meat was still raw...
But the worst thing of all was that the day after , we ordered a ceasar salad and a president burger at the lobby restaurant, same menu, same price, and it was totally different!! The salds had variaty, was presented in a parmezan basket, and we got a bigger burger with eatable fries. I think it is a total ripp off that with the same price and same menu, you get something totally different if you go up one level in the hotel... A couple we met ate two times at the pool restaurant and had stomache pains every time...
-some parts of the room were a little bit dated and rusty (tabs in the bath f.e.)
-the bus to Dubrovnik is very concienant, because the hotel is a little bit remote and in Lapad there's nothing to do...

It is a beautiful hotel, with lovely, comfortable rooms, and we shall return, be we won't ever eat in this hotel again... Go there, but take bed and breakfast and eat in Dubrovnik!

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank djeejn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DubrovnikPresident, General Manager at Valamar Dubrovnik President Hotel, responded to this review, 28 June 2010
Dear Mrs Djeejn,
Thank You very much for staying in our hotel.
Your comments are of tremendous impotance to us.
I feel sorry we didnt completely meet Your expectations regarding food quality and that
You didnt adress to us with theese problems so that we can amend this immediately.
I can assure You that price in our a la carte restaurant i.e. fine dinning is not the same as at
our beach bar as well as food presentation, decoration etc.
Looking forward to Your next visit when we will do our best to fulfill Your expectations.

With kind regards

Ivan Sabljic
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester Kent
Level 5 Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 June 2010

There's not much to do in the evenings here, but who cares when you have such a lovely room & balcony with a fab view to return to after an excellent buffet meal? We appreciated the occasional traditional entertainment in the restaurant & there is a nice piano bar too. Dubrovnik is a beautiful, though tiny city & we walked the walls & took the boat to Cavtat & the Island of Lokrum, which made good days out. Also did the excursion to Mostar which was worth getting up early for. Take care if you decide to go to the arboretum at Trsteno as no-one tells you beforehand that the buses only run every 2hrs. We had along wait to get back but there is a lovely cafe, with a good view from the terrace, up the hill opposite the bus stop. There are a few shops for essentials near the hotel, but nothing exciting to buy. Would love to come back for the hotel alone. LOVED IT !!

  • Stayed May 2010, travelled as a couple
    • Value
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Helpful?
Thank Anzelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DubrovnikPresident, Manager at Valamar Dubrovnik President Hotel, responded to this review, 17 June 2010
Dear Anzelina, thank You for Your review, the positive comments and the recommendation. We are happy that we have fulfilled Your expectations. With kind regards
Ivan Sabljic hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 June 2010

What can we say,this hotel is first class. Is in a stunning location with excellent views from your room. Staff and service was excellent ,nothing was too much trouble. Vast range of dishes in the buffet restaurant which were all delicious. One tip,take water shoes if you want to swim in the crystal clear sea as it's rocky and quite slippery underfoot. Have recommended this hotel to friends, and one has already booked for a week in the summer.
Thanks to all staff for making our holiday most enjoyable

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Mamo382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DubrovnikPresident, Manager at Valamar Dubrovnik President Hotel, responded to this review, 17 June 2010
Dear Mamo 382
Thank you for Your high ratings and for taking Your time to share Your impressions about Valamar Dubrovnik President Hotel. We are happy that You enjoyed Your holiday and we look forward to Your next visit. With kind regards Ivan Sabljic Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level 3 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 June 2010

This hotel is exceptional. Staff, rooms, view, food, swimming all excellent. Perfect for every aspect of our holiday. I would go back there again in a heartbeat. The staff did the hotel proud. Well done all.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bmw50o4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DubrovnikPresident, Manager at Valamar Dubrovnik President Hotel, responded to this review, 11 June 2010
Dear Guest,
On behalf oh Valamar Hotels And Resorts and me personaly, i would like to thank You very much for staying in our hotel and sharing these wonderful reviews.
We are very proud of our staff and it is always nice to hear these motivating coments.
Thank You and greetings from Dubrovnik.

Ivan Sabljic
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergen, Norway
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2010

I wish to thank you and all the Valamar team for giving my wife and I, the best and perfect romantic break that we have ever experienced. I earlier told you this was a birthday surprise for my wife. Which it was, but I forgot to mention it was ALSO our 14th wedding anniversary in the same week. (Typical man, i forgot about that, until my wife reminded me on arriving at your hotel.)

From picking us up from the airport, the welcome to the hotel, the large room with magnificent views, flowers, chocolates, petals on the bed, sparkling wine, free use of slippers, dressing gowns, wellness center also the body massage for two. Unbelievable.

We have stayed in many hotels around the world and the Valamar President hotel beats the lot. The breakfast was brilliant with such a wide selection of food. I can understand you winning the best breakfast award 3 years in a row. I could see your staff are very proud of this.

I would also like to give a big thank you to John working in the reception. He is a very good asset to your company. Polite, very helpful in every way. Also EVERY member of staff we met showed professionalism and friendliness in whatever department they worked in. There were no pushing to sell anything, just pure friendliness from every one working there.

The hotel and rooms were very clean also the balconies and beach. The food in the ale carte restaurant and service was just perfect.

I really wish staff and management from other hotels around the world, could visit your hotel, to see how a good friendly, professional hotel should be run.

I am already recommending Hotel President to all our friends already.

My wife and I, wish you all a big thank you and look forward to visiting again in the not too distant future.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank perfect_Dubrovnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DubrovnikPresident, General Manager at Valamar Dubrovnik President Hotel, responded to this review, 22 May 2010
Dear Sir,

I am glad You enjoyed Your stay with us so much. Thank You for your review.
Your satisfaction is our ongoing mission. Hope to see You in a near future and maybe for your 15th anniversary.

Best regards,
Ivan Sabljić
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Valamar Dubrovnik President Hotel

Property: Valamar Dubrovnik President Hotel
Address: Iva Dulcica 142 | Babin kuk Complex, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Dubrovnik
#6 On the Beach Hotel in Dubrovnik
#7 Spa Hotel in Dubrovnik
#8 Luxury Hotel in Dubrovnik
#9 Romantic Hotel in Dubrovnik
#15 Family Hotel in Dubrovnik
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Valamar Dubrovnik President Hotel 5*
Number of rooms: 292
Official Description (provided by the hotel):
This exquisite hotel has undergone an extensive renovation to provide you with the ultimate Dubrovnik experience. Unique beachfront location on the tip of the green Babin Kuk peninsula, only few minutes from the enchanting Old Town of Dubrovnik, provides its guests not only with spectacular views, but also with an unparalleled feeling of unity with nature and the crystal blue sea from every corner of the hotel. Whether you're looking for a romantic retreat or a place for true indulgence, you'll love the brand new look and feel great in Valamar's first five star hotel. ... more   less 
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Also Known As:
President Hotel Dubrovnik
Hotel Dubrovnik President
Dubrovnik Hotel President
Hotel President Dubrovnik

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