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“Fantastic view of the old city and the sea”

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Hotel Excelsior Dubrovnik
Ranked #13 of 66 Hotels in Dubrovnik
Certificate of Excellence
London
Level Contributor
224 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Fantastic view of the old city and the sea”
4 of 5 bubbles Reviewed 11 June 2011

Overall we had a very pleasurable stay in this truly gorgeous town.
The hotel itself is well located, literally about 6/7 min walk to the old town.
The room was very drab, white walls dark brown furniture, unattractive bedding, but lots of space for clothes and we had a sea view room which gave a splendid view. The bathroom was lovely, his n hers sinks lovely shower and L'Occitane products. The towels were a joke though, I know hotels tend to not always give you proper bath size towels, but come on these were a tad bigger than hand towels.
The breakfast was fine, nothing special, but sitting outside was gorgeous, you just don't tire of that view.
Sitting outside on what they call the beach, very large patio was lovely, good bar service and very relaxing. I have to say though beware of the cocktails. I had a 'Sex on the beach' it was perfect. I liked it so much I ordered a 2nd one for the road. Well this one looked like a glass of Ribena and tasted like it too so I asked the waiter if he could possibly change it. He looked quite cheesed off and said the barmen have changed over but ok. He brougyt back another and plonkedit on the table, not waiting to see if it was ok. It was slightly less Ribena, but I did the British thing and didn't bother to say anything.
Checking in was a little tiresome too as 4 people were checking out in front of us and to say that check out was slow is an understatement. When they finally got to us, check in was quick though.
The spa was gorgeous. We had the couple scrub and massage and it was all lovely and totally relaxing. We had our own room with large jaccuzzi juice and fruit, really nice.
The staff were very friendly and helpful, apart from that 1 waiter.
Overall we really enjoyed our stay. The fact that the room was a bit dreary and small towels is just mentioned to let you know. It didn't spoil our stay in any way.
Dubrovnik itself is just stunning. Fantastic old town. Do the walk on the walls, its worth doing as is the cable car. Stunning views. There are loads of fabulous bars and restaurants, just wander up and down some of the fab little back streets. It's all spotless and the Croatian peoplke are absolutely delightful. It does suddenly get rather busy when the Cruse ships come in, but it wasn't crazy busy.
I recommend Gils restaurant, oh my gorgeous view and wow the food, but not cheap. Also recommend Moby Dick restaurant, fresh fish was fantastic, had barracuda, amazing. We did a boat trip to Lokrum which was well worth doing.
Loved Dubrovnik.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank holidaychicLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, 11 July 2011
Dear Tripadvisor member ,
Thank you for taking time to share your comments about our hotel. We appreciate your feedback, and we hope that you will have opportunity to visit our Hotel Excelsior and Dubrovnik again in the near future.
Kind regards,
Jasna Durkovic General Manager Excelsior hotel & spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,482 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (391)
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English first
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 June 2011

We stayed here for 5 day, all i can say is fantastic! Love the hotel, staff, and views! Hope to see you again soon!

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Jack J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, 13 June 2011
Dear Tripadvisor member jack155019,
Thank you for sharing your experience from hotel Excelsior on Tripadvisor. We are glad to see that you found our hotel to be fantastic place and that you would recommend it to others.
Thank you once again for choosing our hotel and we hope we will get the opportunity to welcome you again to Dubrovnik and hotel Excelsior.

Kind regards,
Jasna Durkovic
General manager
Excelsior hotel & spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
178 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed 3 June 2011

We were there for a birthday celebration and everyone at the hotel was extremely cooperative and nice. The views are stupendous and it's an easy walk into the Old Town. Better to be outside the Old Town!

  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Nannysuef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, 13 June 2011
Dear Tripadvisor member Nannysuet,
Thank you so much for the recommendation and this great review! On behalf of our hotel staff, I would like to say how delighted we are to hear your kind words. We truly hope that you will have opportunity to visit Dubrovnik and our Excelsior Hotel & Spa again and enjoy in the unique location, views and services.

Kind regards,
Jasna Durkovic
General Manager
Excelsior hotel & spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boroughbridge, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 June 2011

Spent 4 nights here in may/june 2011 to celebrate our 10th wedding anniversary. Our room was a superior double in the older part of the hotel, we opened the shutters to the most beautiful view over the sea and the dubrovnik old town, perfect. The room was lovely and modern with wooden flooring. The hotel has a lovely indoor pool/spa area which is massive and an outdoor sunbathing area with steps directly down for swimming in the sea, sunbeds and towels are provided. Buffet breakfast is good with indoor and outdoor seating but staff are a little too keen to clear away the tables and ours was done while we were at the buffet one day, smoking is also allowed in the outside eating area which we didn't like. There is free very fast wifi which you don't need any codes to access. This hotel is in a perfect location in dubrovnik, only 5 mins walk from the city walls.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank beecham176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, 13 June 2011
Dear Tripadvisor member Beecham17,
Thank you so much for the recommendation and this great review! On behalf of our hotel staff, I would like to say how delighted we are to hear your kind words. We truly hope that you will have opportunity to visit Dubrovnik and our Excelsior Hotel & Spa again and enjoy in the unique location, views and services.

Kind regards,
Jasna Durkovic
General Manager
Excelsior hotel & spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kildare
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 bubbles Reviewed 1 June 2011

we went for our honeymoon. the hotel looks fantastic, and has great views from the front or sides, but we had a room at the back and felt that although it was a nice room, we were paying to subsidise the cost of the rooms at the front. it was very dark as we were down very low to the cliff.
the staff had no character at the bar and reception(although at least the cleaning staff would say hello).
the "beach" at the hotel is great, the swimming pool and spa were well served and not overpriced.
the main problem was that we ate at the sushi bar on our last night,i had the chicken which was lovely and my wife ate sushi. that night and all the next day she was in agony with food poisoning, followed by a week of illness whenj we went home. i complained at reception, but the duty manager just shrugged it off and said what can they do?no offer of help with getting a doctor or anything.
in our opinion, while it is a fine hotel,the staff let it down(bar/reception).there looked to be far more hotels around the town that were cheaper but less up their own backsides.
our advice: pay less for somewhere else, theres so much to do in the town you wont need to be in your hotel for very long during the day.
also we had no broadband acces for the whole time in our room, and got a load of different excuses. we were fobbed off.

Room Tip: book a 3/4 star instead
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  • Stayed July 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank stephenmaher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
67 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 1 June 2011

We were allocated a room on the side of the hotel in the new part, which meant we could see the sea, but only by standing close to the window. The room was comfortable and quite large, but had a support pillar slap bang in the middle of it, which was rather strange. The hotel has good public areas, and we particularly enjoyed returning after dinner in town to have a last cocktail on the terrace, looking back over the beautiful old town.

If I stayed again I would make sure I had a room with a proper sea view, and I would also advise anyone booking to make sure their room is not on the land side of the hotel - as your view will be of a bank six feet away from your window.

Room Tip: Ask for a sea view
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  • Stayed July 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Coddfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, 13 June 2011
Dear Tripadvisor member Coddfish,
Thank you for taking time to share your comments about our hotel. We appreciate your feedback, and we hope that you will have opportunity to visit our Hotel Excelsior and Dubrovnik again in the near future.
Kind regards,
Jasna Durkovic General Manager Excelsior hotel & spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 May 2011

First time in Croatia and we were taken aback by the friendliness of the Croatians. This also included the staff at the hotel who couldn't have been more courteous and helpful in an efficient way.

The hotel was ideally situated, just minutes away from the old town of Dubrovnik, which was an easy walk away. Fortunately, the church bell in the centre of town that rang (we think every half hour) did not disturb us as we were far enough away.

As the season had not yet started, we were given the choice of a room on a lower level, with its own patio and sunbeds. Our personal gate led out to the hotel's private beach area which was down a few stairs.

The hotel was very quiet. Everything was spotlessly clean. The staff were extremely courteous.

A plentiful choice was available at breakfast. We did not use the restaurants as there were so many available in the old town.

The restaurants in town had excellent food, though they do tend to overdo the olive oil on fish. Just ask them not to splash it on after it's cooked.

Definitely recommend taking the boat to the island of Locrum - which is a small nature reserve, totally unspoilt.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lieserl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, 14 June 2011
Dear Tripadvisor member Lieserl,
Thank you so much for the recommendation and this great review! On behalf of our hotel staff, I would like to say how delighted we are to hear your kind words. We truly hope that you will have opportunity to visit Dubrovnik and our Excelsior Hotel & Spa again and enjoy in the unique location, views and services.

Kind regards,
Jasna Durkovic
General manager
Excelsior hotel & spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Excelsior Dubrovnik

Property: Hotel Excelsior Dubrovnik
Address: Frana Supila 12, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Dubrovnik
#9 Family Hotel in Dubrovnik
#10 On the Beach Hotel in Dubrovnik
#12 Luxury Hotel in Dubrovnik
#12 Spa Hotel in Dubrovnik
#13 Romantic Hotel in Dubrovnik
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Excelsior Dubrovnik 5*
Number of rooms: 158
Official Description (provided by the hotel):
Since opening in 1913, the Excelsior has become an iconic landmark among the five-star hotels in Dubrovnik. This time-honoured building – a blend of old and new – is uniquely located on a cliffside, with magnificent views from every floor, over to the island of Lokrum in one direction and the Old Town in another. Recognised as one of the finest hotels in the Mediterranean by the UK’s Sunday Times newspaper, it is only when you visit that you can fully appreciate the spectacular setting: the tranquil gardens in which to stroll; four fine-dining restaurants, all offering panoramic views of the Adriatic Sea; a private beach, back-dropped by the UNESCO-protected Old Town. Among the luxury hotels in Dubrovnik, the Hotel Excelsior is the benchmark to which others aspire. ... more   less 
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Also Known As:
Hotel Excelsior And Spa
Excelsior Hotel Dubrovnik

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