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“Great views felt uncomfortable” 3 of 5 bubbles
Review of Hotel Excelsior Dubrovnik

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Hotel Excelsior Dubrovnik
Ranked #15 of 66 Hotels in Dubrovnik
Certificate of Excellence
Cardiff, United Kingdom
1 review
“Great views felt uncomfortable”
3 of 5 bubbles Reviewed 27 October 2013

We stayed at the hotel for my husbands 50th and on arrival staff at reception didn't even welcome us to the hotel they took our passports and we waited and they failed to inform us of any facilities, where breakfast was served or times etc. I then asked if there was any chance of an upgrade and they were dismissive. We did get upgraded to a partial sea view but the room was average with a small bathroom. I had to ask the receptionist if she had finished as she left us waiting and she just gave our passports back. Our room was clean with a side view of the sea facing away from the town. Finding the facilities was like guess work as no one informed us where anything was. Staff at times made us feel uncomfortable and to be honest that and the fact there were no other guests in the restaurants our at the bar is the reason we never ate at the hotel. Breakfast was nice but when we have stayed in 5 star hotels there are usually chefs preparing omelettes and eggs to order there was only the choice of scrambled and boiled. The views are great and the spa is excellent but I was disappointed with the rest of the hotel and when we spoke to other guests some agreed with us. My husband said that maybe their English was not that great but first impressions mean a lot. On a positive note when it was my husbands birthday there was a piece of cake put in our room with a note from hotel saying anything we can do to help but to be honest this seemed a liitle bit late.

  • Stayed October 2013
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank Tripbugz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,483 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (392)
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English first
Porto Alegre, RS
Level Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

My husband and I stayed in Excelsior hotel for 4 nights a few days ago !! The hotel is really 5 star , with fantastic views of the city ,beautifully decorated common areas , enormous breakfast room and terrace . The problem we had was that we were given a very small room , with a small bathroom , that did not match what we had seen on the sites in the Internet ! we complained and at first people in the front desk were not nice , I would say even arrogant ! after complaining
a lot , we were then given a nice room , which was what we expected ! another drawback was the restaurant , with a very small and unattractive menu , and really very expensive !! we ate there one night and got very disappointed !! Breakfast was very good , with lots of fresh fruits , juices , and everything else ! After all ,the location and views were the best things !!!

Room Tip: Make sure you get the room you see in the Internet and payed for
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  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank beatrizantonini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

We stayed in a fantastic suite with an excellent jacuzzi-equipped bathroom overlooking the old town. The balcony of the room looked straight out to sea, and was hard to tear ourselves away from. Service was overall quite good, but some seemed a bit grim. Some smiles wouldn't go astray people! This hotel is located very close to the old town, a perfect location as you could hope for in Dubrovnik. Overall very very good.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank acapella187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcestershire, England
Level Contributor
131 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

We wanted a quality hotel which would allow us to relax, but within easy walking distance of Dubrovnik's Old Town and the Excelsior most definitely delivered. We stayed in a double room with balcony which provided fantastic views. The room was very spacious and the balcony added to that feeling of space as it was accessed by large floor to ceiling sliding doors.

The bathroom was equipped with two sinks a spacious, wet-room style shower and a separate bath. The L'Occitane amenities were plentiful. Bath robes and slippers were also provided.

The breakfast area was large and the choice of food excellent. Cereals, fresh fruit, cheese, ham and sliced meets, bacon, eggs, sausages and pastries. I tended to start my day with a bucks fizz or two!

We liked the 'beach' area. Being south facing, it was in the sun all day and we never had a problem finding available sun loungers and enjoyed swimming in the sea. The indoor pooled looked excellent, although we didn't use, simply because we were enjoying being outside.

We had lunch at the beach-side restaurant on one occasion and whilst it was quiet the food was very good, service excellent and such a fabulous setting. We also enjoyed a cocktail in the Piano Bar one evening. Happy hour was from 5 until 8 and that made the price of drinks quite reasonable, all things considered.

The location of the hotel is superb for the Old Town, being a 5-10 minute walk away.

I had been a little worried after booking the Excelsior after reading some of the reviews, but shouldn't have been. We had a wonderful week and I would not hesitate to recommend this hotel and hope to return one day.

Room Tip: Book a room with balcony in the newer part of the hotel.
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank McDufus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, 30 January 2014
Dear Guest,
Thank you very much for your positive recomendation. I am happy to hear that you enjoyed your stay in the hotel" Excelsior." I am looking forward to your next visit to Dubrovnik! Sincerely yours, Jasna Durkovic Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hillsborough, California, United States
Level Contributor
150 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed 19 October 2013

We definitely loved our view of the old city and the lovely walk to town. The rooms are a bit modern which is not my taste but very clean and nice. We really enjoyed our balcony. It is so nice to walk into town day or night from the spot. The hotel's waterfront is a good place to enjoy a swim and some sunbathing.

Room Tip: Really nice to have a balcony to fully appreciate the view.
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  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
146 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 18 October 2013

Just glorious rooms, with double balcony and stupendous view. Very helpful staff, lovely food and wine, great mini bar (irresistible goodies!), and a location to die for. Jacuzzi bath with a window overlooking the sea, I hope the glass was one way.... I will be back.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DickSands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
84 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 18 October 2013

I had booked Grand Villa Argentina originally but due to an overbooking we were upgraded to a Junior suite at the Hotel Excelsior and boy was it fantastic. A huge bedroom, lounge room and two bathrooms with a balcony overlooking the sea, we were so happy there. The breakfast area is outside with postcard views of the old town. Breakfast is more than you could possibly want or imagine, everything to start your day just right.

Only 10 minutes walk from the Ploce Gate. The pool is luxurious and the spa was relaxing. The views are postcard perfect.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HenryandLily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
excelsior-dubrovnik, General Manager at Hotel Excelsior Dubrovnik, responded to this review, 18 October 2013
Dear Guest,
We would like to thank you for taking the time to review hotel Excelsior on Tripadvisor. We are glad to see that you enjoyed in your stay with us. Thank you for choosing hotel Excelsior . We hope we will have the chance to welcome you again to our hotel.
Sincerely yours, Jasna Durkovic Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Excelsior Dubrovnik

Property: Hotel Excelsior Dubrovnik
Address: Frana Supila 12, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Dubrovnik
#9 Family Hotel in Dubrovnik
#12 On the Beach Hotel in Dubrovnik
#13 Romantic Hotel in Dubrovnik
#14 Spa Hotel in Dubrovnik
#14 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Excelsior Dubrovnik 5*
Number of rooms: 158
Official Description (provided by the hotel):
Since opening in 1913, the Excelsior has become an iconic landmark among the five-star hotels in Dubrovnik. This time-honoured building – a blend of old and new – is uniquely located on a cliffside, with magnificent views from every floor, over to the island of Lokrum in one direction and the Old Town in another. Recognised as one of the finest hotels in the Mediterranean by the UK’s Sunday Times newspaper, it is only when you visit that you can fully appreciate the spectacular setting: the tranquil gardens in which to stroll; four fine-dining restaurants, all offering panoramic views of the Adriatic Sea; a private beach, back-dropped by the UNESCO-protected Old Town. Among the luxury hotels in Dubrovnik, the Hotel Excelsior is the benchmark to which others aspire. ... more   less 
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Also Known As:
Hotel Excelsior And Spa
Excelsior Hotel Dubrovnik

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