This hotel is situated in a good location with good transport links to Dubrovnik old town and within walking distance of the cruise terminal and marina. The hotel looks nice:
Check in - 2.00pm and you cant check in before, the system cant do it! We arrived at around 1.00pm and asked if we could check in, a flat no from the reception. There were about 70 people milling around the reception area some of whom had been there since 9.00am, there were cases everywhere. So we waited until 2.00pm and manage to check in by 2.20pm. Then the queue for the two small lifts which were the only lifts in the hotel serving 7 floors. One of the lifts was not working and with luggage you could get about 3 people in the lift each time, younger (fitter) guests were running up and down the stairs with cases for other people just to get the queue down. The hotel has no porter service.
Rooms - small, dirty and poorly furnished. Five minutes in the room we had to go back to reception to ask for some pillows. They arrived in about 10 minutes. Back down to reception for some coat hangers. Again arrived in about 10 minutes. Back down to reception as the safe wasn't working. Took until the next day to get it fixed. There was a wardrobe to put clothes and belongings into, no drawers and no shelves. The room had one upright chair. The room was dirty along the walls, in fact we didn't see a cleaner for the whole 7 days we stayed here. The dust under the beds had been there for months. No tea or coffee making facilities.
Bathroom - dirty again! Everything seemed to have been wiped down with a dirty cloth but not cleaned. We ran out of toilet paper the second day and it was not replaced until day 4.
The balcony - 3 foot wide with two upright chairs and a wobbly table. The rail was not fixed to the wall and shook, needless to say we did not lean on it. The walls and the floor of the balcony was cracked, paint was peeling and hadn't been cleaned for weeks. There were peanuts and fluff all over the floor.
Dining Room - advertised as free seating, there were more reserved tables than free ones. Lack of staff meant that diry plates stayed on the table throughout the meal. The most annoying thing was the lack of table water. When we asked for tap water we were refused and told if we wanted water with our meal we had to buy it, £2.50 per bottle, not happy, water should be supplied.
Bar - again no staff, one or at the most two people and no waiter service, we had to queue at the bar and carry our own drinks.
This hotel claims to be a 4* hotel but it lacks all of the service you would expect, it seems to be operating on the bare minimum of staff which leads to no service and poor facilities.
Would not stay here again.
- Official Description (provided by the hotel):
- Grand Hotel Park is located in the heart of Dubrovnik's Lapad Peninsula and only 100 meters away from the beautiful beach.It has a large outdoor pool and a brand new and modern spa area with indoor pool.Consisting of the main hotel building and 2 historical villas, it offers air-conditioned rooms with shower/bath, minibar, flat-screen TVs, free of charge safe and free of charge Wi Fi.Free WI-Fi is as well available in all public areas.Hotel offers a small complimentary and multilingual library for all guests.Small children corner is located within the hotel and features a flat-screen TV, CD player, books, toys and collection of cartoons.Croatian and international cuisine can be enjoyed at Grand Hotel Park’s main restaurant or in the picturesque à la carte Tavern Maria" s Castle. Bars/Snack Bars are located within hotel, by the outdoor pool,and at the beach ( as a part of beach restaurant "Plaža") , where parties take place regularly.Live music can be enjoyed 3-5 times a week.Tennis courts and a seashore promenade with restaurants , coffee shops, shopping center and magnificent views towards Elaphite Islands are only a few steps away from the Grand Hotel Park.Dubrovnik's Old town is less than 3 km away and can easily be reached in 5 minutes by frequent buses, since bus station is just 2 minutes away from the hotel.Parking is always available and is free of charge at Grand Hotel Park. ... more less
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- Also Known As:
- Grand Hotel Dubrovnik