This is up there with the best hotels I have ever stayed in anywhere in the world. It is a stunning modern minimalist hotel with delightful friendly young staff. Boat launch to/from town is a treat. Dinner in the restaurant was the best meal we ate in four days in Dubrovnik. For such an expensive and classy place though they sure do some dumb things.
When I booked via the hotel website I wanted to stay four nights but all that was available was a suite for three nights. Some days later I mailed the reservation team to say if by any chance they had a cancellation or a room became available for four nights I would like to have that instead. I got an email straight back saying that due to the rate I had booked 'no changes or amendments were possible' so hard luck mate it doesn't matter if one does become available because our rules are rules! So we (looked at Trip Advisor!) booked a fabulous place in the old town for our last night instead even though they apparently did have a room available at VD. Doesn't seem very commercial of them but that's what happened.
In the evening they run an hourly mini-bus in to town. We arrived in reception to take advantage of this at 8pm one evening only to be told that actually it doesn't run hourly because 'the driver has a break' at 8! We were then told however that the same driver would run us down to town (it takes about three minutes) for 10 euros or we could get a cab! Bizarre! They choose possibly THE peak time for trips in to town NOT to run their free shuttle even though the driver is waiting in reception!
One morning I called room service and asked for two cups of tea. I was then asked why I didn't use the coffee machine in my room to make tea because if room service sent it they would have to charge me. I said I couldn't get the coffee machine to produce hot water so she said she'd send someone to show me. 10 minutes later I put on my bathrobe went up to reception asked them to send someone to fix the coffee machine as promised! Two housekeepers then arrived and tried to fix it but couldn't so eventually they took it away and replaced it with a kettle instead. Well when I'm paying more than 500 euros a NIGHT in a suite I'm actually not that fussed about paying an extra 10 euros for some tea and I would have preferred to pay the extra rather than go through the hassle, delay and frustration I went through!!
One day I came back to the room at 3 pm to find it had not been made up. When I told reception in passing that I was surprised by this having been out all day the Head of Housekeeping subsequently came to my suite to say that most guests didn't want to be disturbed by housekeeping early in the morning and hence they waited for the guest to switch on the 'make up my room' sign which I wasn't even aware of.
None of these things in themselves are a big deal obviously but when you are paying these prices you notice them. To her credit the Asst G Mgr stopped me when I was checking out apologised for the coffee machine incident and listened with surprise and disappointment to the other points I describe above asking me to please have a complimentary breakfast with her. But by then frankly we were looking forward to trying our new place (Villa Anastasia - equally stunning btw) so we left wondering whether being number one in the Trip Advisor rankings doesn't sometimes lead to unrealistic expectations.
- Official Description (provided by the hotel):
- Welcome to Villa Dubrovnik, Croatian most exclusive hotel introducing an unprecedented level of luxury and style to one of the world's most famous cities.It is only few minutes away from the fortified beauty of the Old City of Dubrovnik. With spectacular views of the Old City and Island of Lokrum, Villa Dubrovnik welcomes you with luxurious accommodation of 56 sea-view residences. Soothe yourself with personalized treatments of the Villa Spa wellness club and discover excitements of Vaporetto speedboat transfers to the Old City of Dubrovnik and back. Everything is meticulously crafted to ensure the privacy and comfort of your stay. Dubrovnik's most elegant 5-star hotel invites you to share its unique Romance forever experience. ... more less
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- Also Known As:
- Villa Dubrovnik Hotel Dubrovnik