Very good location and facilities. However very poor attention to detail.
We booked well in advance and asked for rooms on high floor. Got 2 rooms on the 2nd floor (ground floor.) Complained to both front desk & manager - both unsure on our reservation details and could not provide any suitable alternatives.
Our hotel maid was always slow to make up the room. We would request early, but it took more than 3hrs for her to come and clean the room. This was consistent over the five nights we stayed. The used complimentary toiletries were not replaced, we ended up having to ask the maid.
Light fittings in the room was loose and kept falling out as it was held in place using plasters. I am used to using plasters for cuts and wounds but never for attaching light fittings ! Light bulb not working was never replaced.
Lifts are slow and only accomodate 6 persons max. On one occasion, the lift doors would not open an we were stuck between floors. Eventually the lift started after pressing many buttons in panic.
Having stayed in many superb hotels across Europe, US and Asia - if you expecting 5 star experience at Dubrovnik Palace (as we were) you will be significantly disappointed. Closer to 3* + / 4 *.
- Official Description (provided by the hotel):
- Situated on the beautiful peninsula of Lapad, the hotel's dramatic cliffside location, below the aromatic, pine-covered Petka woods, affords spectacular views in every direction.Fully renovated in 2014, each of the 308 contemporary rooms and suites all have private balconies and beautiful sea views. Great food and excellent service prevail. During your stay, you will be tempted to try out everything that is on offer: four swimming pools, one of which is indoors, a private beach, tennis courts, fabulous snorkelling and a PADI diving centre, as well as a leafy jogging path and walking routes through the woods behind the hotel. ... more less
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- Also Known As:
- Dubrovnik Palace Hotel