We were staying here for our honeymoon.
The setting is amazing and when you walk into the reception the views really are breathtaking.
For the most part, the staff are friendly and welcoming.
The facilities are great and the airconditioning most welcome!
The rooms were spotless and the towels soft and fresh everyday.
Interet access in the info room was great too.
There is a bus stop directly outside the hotel so great for getting into the Old Town.
However, a number of minor incidences occured that would change my mind in recommending the Palace.
I contacted the hotel in advance of our arrival requesting a double bed and not 2 single beds pushed together (as I had previosuly read here).
I was assured we would get a double bed.
When we arrived we found 2 single beds pushed together.
My husband rang down and they sent someone immediately to change the bed from 2 singles beds to a double by putting an extra mattress protector over the single beds!!
That day we went for a swim (pools and facilities are so relaxing-when of course you can get a lounger because, although there is a sign up, guests are not actively discouraged from leaving their towels on loungers from first thing in the morning and leaving them there all day while they come and go for breakfast, lunch etc).
We ordered a drink at the pool bar however, when my drink came out the mint and limes were rotten. It looked vile.
I complained to the (young-is this an excuse?) waitress and she shrugged her shoulders and said "Yeah, so?" I told her I couldn't drink it because it was gone off and she walked away!
The situation was rectified by other bar staff.
That night we ordered a drink in the Sunset Lounge.
I went to hand the bill back to the waiter after my husband had just signed it and I accidentally knocked over my drink. I was mortified. There was glass everywhere. The waiter was so unfriendly, barely asked if I was ok and failed to replace my drink, which I thought would have been standard procedure.
The following day we went to the indoor pool. It was fabulous. So relaxing. My husband went back to our room to retrieve a charger the hotel told us they would supply. I noticed he was gone for quite a while, got worried and decided to follow him. It turns out he got stuck in a lift. He was obviously put out by this and decided it was time to speak to a manager.
We were paying a lot for this hotel and we really found the service to be below average. My husband told the manager about the rude bar personnel, the lack of double bed etc as a means of apology we were upgraded to a suite-with a double bed so clearly they are available.
For our last night in Dubrovnik we decided to take the cable car and eat at night time at The Panorama restaurant. The lady at Guest Relations assured us she would book us a table for 8. We took the cable car up, went into the War Museum and when it was almost 8 headed into the restaurant looking forward to having our last romantic meal in Dubrovnik looking over the city at night. When we arrived there was no booking under our name. The Palace had not contacted the restaurant at all.This was very disappointing.
Now, while these things appear minor, we were paying a lot of money for this hotel.
The hotel is rated as a 5 star but with this sevice, it really couldn't be classified as 5 star.
- Official Description (provided by the hotel):
- Situated on the beautiful peninsula of Lapad, the hotel's dramatic cliffside location, below the aromatic, pine-covered Petka woods, affords spectacular views in every direction.Fully renovated in 2014, each of the 308 contemporary rooms and suites all have private balconies and beautiful sea views. Great food and excellent service prevail. During your stay, you will be tempted to try out everything that is on offer: four swimming pools, one of which is indoors, a private beach, tennis courts, fabulous snorkeling and a PADI diving centre, as well as a leafy jogging path and walking routes through the woods behind the hotel. ... more less
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- Also Known As:
- Dubrovnik Palace Hotel