Where do I start... Dubrovnik is amazing, location is very good due to the easy bus access, hotel views are unrivaled. I have to review this hotel in parts.
Hotel communal areas 5*
The hotel itself does have that wow factor and amazing views. The restaurants are very pretty, delicious food, albeit a bit pricey ($50 average per plate unless you eat in the buffet). I was confused as to why the buffet restaurant where you have breakfast or dinner did not make whole use of their outside scenic eating areas. There was absolutely no atmosphere ( ie candles, lighting, music, flowers, etc) to make this feel like a 5* atmosphere. This is kind of the overall feeling i got from this hotel - the potential was there but management just didn't utilize it or see it.
The communal areas were beautiful, staff lovely but the hotel in july was empty. So empty they didn't open the nightclub and we were told it was only open for conventions.
the room, hmm. This was a business, corporate feeling room. Bed, chair, tv. The bathroom was really dated, shower got you clean, bath products more in line with a holiday inn than a Hilton. No conditioner. The first time i have ever gone to the store and bought my own shower/shampoo as I usually am fine with what I'm given. Balcony is clean, two chairs, table, nothing special but the view. No turn down service but they do come in and leave chocolate - weird they don't go that extra step. Again potential is there but not quite five star.
Pool - very nice andi loved the access to the sea. Beach restaurant was very good. again, broken record here, management fix the umbrella situation and if you want to make more money, TAKE drink orders! I would've had more drinks if the bar staff (who funnily enough walk around and take empty cups) do NOT take orders. You get better poolside service on a cruise.
Spa - spa treatments to me are a splurge and I see spas in resorts as special places. The facility here is gorgeous -view, space, rooms, treatment, etc. ...... But it's the little things that do not make this a 5* spa to me. In my experience at previous spas, you walk in, get robes, go to a waiting area (usually a place you want to stay for awhile) with fruit and drink refreshments, magazines, you get the picture. Here, you fill out a form, wait for your name to be called, get your treatment, pay. They never asked me about my treatment expectations, or offered me any water after. Again, the potential is there, they have locker rooms, waiting areas, etc, but definitely not up to par.
I wanted so much to really like this place and was glad i chose it over the imperial, but I would try another place next time. It has a lot of potential.
- Official Description (provided by the hotel):
- Situated on the beautiful peninsula of Lapad, the hotel's dramatic cliffside location, below the aromatic, pine-covered Petka woods, affords spectacular views in every direction.Fully renovated in 2014, each of the 308 contemporary rooms and suites all have private balconies and beautiful sea views. Great food and excellent service prevail. During your stay, you will be tempted to try out everything that is on offer: four swimming pools, one of which is indoors, a private beach, tennis courts, fabulous snorkeling and a PADI diving centre, as well as a leafy jogging path and walking routes through the woods behind the hotel. ... more less
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- Also Known As:
- Dubrovnik Palace Hotel