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“Great rooms and views but very disappointing food!”

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Hotel Dubrovnik Palace
Ranked #8 of 68 Hotels in Dubrovnik
Certificate of Excellence
Wilmington, Delaware
Level 5 Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Great rooms and views but very disappointing food!”
Reviewed 11 July 2013

We stayed here and had great rooms. Mini suites on the 8th floor. Very well done and as mentioned all have balconies with tremendous views. Unfortunately our dinner experience was not so hot. Ate at the spa restaurant on the top level and had both poor service and poor food. Definitely see dinner outside of the hotel in the nearby local areas if you want a great dining experience

Stayed July 2013, travelled with family
Helpful?
2 Thank kwitsil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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English first
Southport, United Kingdom
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 July 2013

What a wonderful, relaxing, well run hotel! The views from the bedrooms and the terraces are amazing. Breakfast was great - buffet style but catering for all tastes, lovely salads at the pool restaurant. All the staff were so friendly and helpful - everything you need for a totally 'switch off' holiday.

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
1 Thank annmac74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Studley, United Kingdom
Level 5 Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 8 July 2013

This is the second time we have stayed at the Palace ..... its amenities are second to none .... the pools, the access to the sea and the rooftop Jacuzzi, the bars and food .... all great.
The staff in the hotel are all very willing to help and really cant do enough .... all with a smile.

The breakfast buffet is huge ....... the made to order omelettes are very good and are cooked in front of you within minutes.... brilliant

The cleanliness of the rooms is great all with sea views.... no problems there.... but the rooms are fairly small, basic and dated.

Room Tip: all rooms have a sea view
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank petemcgrath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chorley, United Kingdom
Level 6 Contributor
260 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 7 July 2013

My husband and I have just returned from a week at the Dubrovnik Palace and couldn't have been much happier with our stay. We experienced excellent service from every member of staff. The place is spotlessly clean and our room had pretty much all we could ask for - we would have liked coffee making facilities in our room but that said there were nice toiletries fluffy dressing gowns slippers and a turn down service with chocolates which made us smile each night!
Breakfast was extensive and chefs were available to cook fresh omelets and eggs if you wanted theses were always served with a smile.
The evening meals were also of an excellent standard with lots of choice and kind attentive staff.A chef also prepared fresh meat and pasta dishes while you waited and all we tried was really delicious!
The pool area is clean and there are plenty of towels available whatever time of day you go. Views are spectacular and from the sunset lounge absolutely stunning as the sun sets.
This hotel is a real gem over looking the Adriatic and I would recommend it . We would definitely stay there again.

Room Tip: higher floor rooms give better views
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lancs7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 5 Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 6 July 2013

Just returned today from a weeks stay in the Dubrovnik Palace and have had a lovely stay.
My husband had his birthday and although I had not mentioned this to anyone a beautiful birthday cake and letter arrived in our room with their best wishes!! Also the first night we stayed there was a wedding reception that went on quite late and as we had been up since 4am were very tired and I finally snapped with frustration at the level of noise that disturbed our sleep and rang Reception enquiring what time the noise would finish - the next day a letter of apology and a lovely bottle of wine arrived in our room from the management team expressing how sorry they were that we were disturbed. I feel they really look after their guests and will go that extra mile to please. The room was spotless and the breakfast first class. I would definitely recommend this hotel.

Room Tip: Higher up seems better to ensure a fab sea view
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  • Stayed July 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heathherring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 July 2013 via mobile

This hotel is great for anyone wanting to get away and relax, great views from everywhere, clean, great facilities and quite flashy! The breakfast is also a highlight of this hotel and the staff here always make you feel welcome. We enjoyed of stay here although a few minor things made us not rate this place as excellent.

One thing that did annoy us were the bar staff at the pool seemed more interested in talking to each other and telling each other jokes than attending to us. A couple of times on a number of different occasions I had to yell out to get some service. Also don't ever order the "selection of fine cheeses platter" from the room service menu, we were looking forward to this platter with our wines but were disappointed when we realised is was about 8 small slices of 2 types of cheese which cost us 85kn.

Stayed July 2013, travelled as a couple
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 July 2013

Let's get the bad points out of the way first....I reported a broken safe and a broken bed on day one. We were promised both would be attended to. By the last day of the holiday neither had been attended to which was disappointing to say the least. Second, I think the rooms are dated and need an overhaul. The carpet was worn and clearly needs replacing. The bathroom is small but clean and functional. Three external pools are advertised but we found one was always locked up and we couldn't access it. I wanted a spa treatment but the two I picked were not available as two staff were on holiday so I left it in the end.

But then the good bits - location location location! Sea views from every balcony (ask for a room with views not obscured by trees); the pools are clean and the sun beds and towels plentiful. You can relax and listen to the calming sounds of the Adriatic and you can swim in its clear blue waters. The spa pool is cool and relaxing and we had it to ourselves on the last day!

What can I say about the breakfast in the hotel? Well if you eat it you won't need lunch! The choice is huge and the cooked to order omelettes a real treat. Fresh fruits; dried fruits; pastries; cakes; meats; fish; cereals with several milk choices including soya; eggs; pancakes; breads; and all served with endless supplies of coffee, tea etc. Wonderful! Staff friendly and helpful in the restaurants although I found reception staff a little less friendly and more reserved.

The regular bus service to the old town is reliable and clean. Buy a Dubrovnik Card to save on bus fares and entry to several attractions.

Don't miss the cable car ride and the war museum at the top. Very moving and well worth the visit for the museum as well as the amazing views.

A beautiful country and overall a great hotel to stay in.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dubrovnik Palace

Property: Hotel Dubrovnik Palace
Address: Masarykov Put 20, Dubrovnik 20 000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Dubrovnik
#6 On the Beach Hotel in Dubrovnik
#7 Spa Hotel in Dubrovnik
#8 Luxury Hotel in Dubrovnik
#12 Romantic Hotel in Dubrovnik
#12 Family Hotel in Dubrovnik
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Dubrovnik Palace 5*
Number of rooms: 308
Official Description (provided by the hotel):
Situated on the beautiful peninsula of Lapad, the hotel's dramatic cliffside location, below the aromatic, pine-covered Petka woods, affords spectacular views in every direction.Fully renovated in 2014, each of the 308 contemporary rooms and suites all have private balconies and beautiful sea views. Great food and excellent service prevail. During your stay, you will be tempted to try out everything that is on offer: four swimming pools, one of which is indoors, a private beach, tennis courts, fabulous snorkeling and a PADI diving centre, as well as a leafy jogging path and walking routes through the woods behind the hotel. ... more   less 
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Also Known As:
Dubrovnik Palace Hotel

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