Entering the hotel you have a panoramic view of the Adriatic Sea and anticipating the same from the room, as emailed hotel in December requesting a room high up with wonderful views. What a mistake that was - room was on lowest floor with minuscule view of sea and lots of screening plants. Phone didn't work in the room so had to go go to reception to request room change. Reception staff not that interested in changing rooms advising they were fully booked. When requiring milk for tea in room went to restaurant as phone still not working and they attempted to charge 8kn. Next day after going to reception yet again, advised would move to 6 floor later in the day. Returned to reception yet again advised moving to 5 - this time room view with large pine trees in front of window blocking half the view. 1 pillow on each bed and 1 spare - really??? Drinks in bar pricey, breakfast OK, toiletries adequate. Paying for a fantastic view from reception or pool area is not value for money. Coming from 5 star hotel in Prague this is more like a 3-4 star hotel. Positives are Renato and Mario at reception ( after room changed) were both very pleasant and eager to please. Room service staff efficient and cheerful. Bell staff were friendly and courteous.
Checkout 12 md is good, with Renato extending to 1pm very much appreciated.
- Official Description (provided by the hotel):
- Situated on the beautiful peninsula of Lapad, the hotel's dramatic cliffside location, below the aromatic, pine-covered Petka woods, affords spectacular views in every direction.Fully renovated in 2014, each of the 308 contemporary rooms and suites all have private balconies and beautiful sea views. Great food and excellent service prevail. During your stay, you will be tempted to try out everything that is on offer: four swimming pools, one of which is indoors, a private beach, tennis courts, fabulous snorkelling and a PADI diving centre, as well as a leafy jogging path and walking routes through the woods behind the hotel. ... more less
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- Also Known As:
- Dubrovnik Palace Hotel