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“Vergognoso!!!”

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Hotel Dubrovnik Palace
Ranked #7 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed 19 August 2009

Voglio essere ironica, non voglio essere "cattiva", la cattiveria nella vita non aiuta mai...
Se avessi potuto la notte salire sopra il tetto e togliere 3 stelle all'Hotel l'avrei fatto!!!

Io e il mio compagno pensavamo, visto il prezzo, (450.00 euro a notte) di avere scelto il migliore Hotel della zona, non tanto per il prezzo, perchè non sempre il prezzo = qualità, quanto perchè dalle recensioni sembrava di ottima qualità.
Ecco, appunto, vorrei che questo mio messaggio aiutasse tante persone intenzionate a soggiornare al Dubrovnik Palace: NON SOGGIORNATE IN QUESTO HOTEL!
Ora mi sento costretta, aimè, ad essere cattiva: fa assolutamente SCHIFO!!!
Io e il mio compagno abbiamo affrontato un viaggio di circa 10 ore, certi che all'arrivo ci saremo coccolati presso un Hotel confortevole e all'altezza, un enorme delusione...
La camera faceva SCHIFO, vecchia, moquette sporca, bagno piccolo, tavolo esterno arrugginito, lampade che non funzionavano ect ect.
Ceniamo la sera presso il ristorante dell'albergo, nulla da dire sulla vista mare, strepitosa, ma anche il prezzo che abbiamo pagato al ristorante!! Due antipasti, due secondi, una bottiglia di vino e acqua, 2 caffè, per un totale di 190.00 euro!!! Abbiamo tanto riso, pensando che tutti si lamentano dell'Italia, ma almeno in Italia si mangia divinamente. Io vivo a Venezia, città unica, ma almeno se il turista spende si trova in una città che per logistica, per fascino, per tutto, è sempre unica!!!!
Morale....Il giorno dopo siamo scappati e chissà perchè non hanno fatto alcuna obiezione alla nostra rinuncia di soggiorno, evidentemente la Direzione del Dubrovnik Palace è abitueè delle lamentele!
Discorso a parte per il personale e dipendenti, tutti molto cordiali, gentili, e disponibili, non dico all'altezza, ma in fondo se non viene impartita dai vertici non è certo colpa del personale, anzi per un Hotel del genere il personale è anche fin troppo capace!!
Concludo: NON ANDATE AL DUBROVNIK PALACE, FA SCHIFO!!!
Ed è giusto che con il passaparola questo albergo il prossimo anno si ritrovi tutte le camere libere, basta approfittare dei soldini dei turisti, così rovinate l'economia intera della zona.
Purtroppo anche noi dopo questa esperienza abbiamo deciso di sospendere i viaggi in Croazia, mi spiace..
Giusy

  • Stayed: August 2009, travelled as a couple
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5  Thank alicemiao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,637 - 1,643 of 2,066 reviews

Reviewed 18 August 2009

After travelling for 17 hours to Dubrovnik all we wanted to do was rest and soak up the beautiful scenery. When we got there, the staff told us they randomly cancelled our reservation because the hotel was overbooked. they sent us to another hotel, that although it wasnt bad, was not what we wanted or expected.
The staff was impatient and unwilling to try and resolve the situation. They did not seem to care whether we had a bad impression of them or not. They didnt even attempt to compensate us for THEIR mistake.
Unfortunately, I could not say if the hotel is good or bad, just that they randomly cancel your reservations and offer no explanations.

  • Stayed: August 2009, travelled as a couple
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3  Thank mitcher_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2009

Just back from a week in the D Palace. Husband and I would generally stay in boutique hotels but this was a real last minute break because of the crappy weather in Ireland. In our opinion this hotel should be four star not five star rated. Standard bedroom is tight being about 12 - 13' wide at most and is adequately furnished (bit like a jurys inn). The terrace is ok in size but the view is truly fabulous. We had to ask for loungers for the terrace as its supplied with two straightbacked sun chairs, which aren't the most comfortable for long periods of time. Bathrooms have L'Occitane accessories which is nice but aren't spacious and its impossible to have a shower without wetting the floor (something that drives me nuts!). Also couldn't get the safe to work and front desk response wasn't helpful. The public areas of the hotel are nice as is the spa. I had four treatments which were wonderful with lovely therapists. Outside - there really aren't enough sun loungers outside for the amount of guests when its busy so that can be a bit of a pain if you're not down early to 'book' your lounger - this is not something I would expect from a five star hotel. I also thought that in a five star hotel there should be pool area attendants if you needed extra towels or wanted drinks etc instead of having to go get them yourself. The hotel operates a free shuttle bus to the main gate of the old town in the morning and evening which is great - its only 10 minutes or so but the peninsula location means its quiet and you get a gorgeous sea breeze. Breakfast buffet is good though I would have preferred proper barista-made coffee rather than machine but it caters for 300 bedrooms so I guess thats why. Service was mixed - when it was good it was very good and when it was bad it was real 'can't be bothered' attitude. The front desk staff were the most dismissive/inattentive. I would go back for the location (view, swimming) and the spa not for anything else particularly. BTW, Dubrovnik was absolutely wonderful with very welcoming people.

  • Stayed: August 2009, travelled as a couple
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Thank bluebellCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2009

We've just spent a week with our children in this marvelous hotel ideally located near Dubrovnik downtown. Overall the hotel looks very impressive by its external architecture and inside style.

The rooms are nice, clean (very) with a balcony facing the Adriatic Sea. The hotel is offering several restaurants filling the need for most of the residents but suprisingly only the two on the beach are opened during lunch time.

The location is really fantastic and you can really jump in a clear sea water from the hotel artificial beach (no sandy beach around Dubrovnik anyway).

This is for the good side....

While very professionnal, we had a mix feeling regarding the service, sometime not really warm (giving a smile or 2-3 words to a customer was definitely not the habit for some of the staff)

Children were definitely not welcome and to the exception of a small swimming pool, nothing has been planned for them (not even a Cartoon Channel on the TV network...).

Overall a very nice hotel that we would certainly recommend for a romantic escapade in a beautifull city but not for family holidays with small children.

  • Stayed: August 2009, travelled with family
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1  Thank LesLoulousSuisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2009

My wife & I stayed here for 5 nights back in June and really loved the place. We got the bus out from the airport and were very happy to walk off the airport bus on to the hotel free bus shuttel that is at the city gate.

The view from the hotel is one of the best I have ever seen and really make the hotel. We asked for a high up room we were on the 8th floor so that our view would not be obstructed by trees.

I would suggest if you can to book with the hotel directly that way you can try to get a well place room and do a deal. The price we got on the phone was better than any we found on line.

We didn't eat in any of the restaurants as we found them to be quite expensive and enjoyed heading into the old town every evening. Tip try to get your bus tickets at the hotel or in the town as again they are less expensive then on the bus.

The pool side and the sea side are really what make the hotel and the diving school is really good. People come from other hotels to dive from the site here and they also do night dives.

We found all of the staff to be very friendly and helpfull but this is after all a 5 star hotel. Breakfast is good but coffee is not great and if you want the good O/J you have to ask don't drink what is put out on the tables.

The in door pool and gym are very good and as the this pool is on the top floor it again has those killer views.

If you can afford it well worth it but some of the parts are not fully 5 star .

  • Stayed: June 2009, travelled on business
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2  Thank SamGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2009

Just spent 3 nights at the Palace...it was just ok.
If i could do it over again, i would stay at the Bellevue.
1st - the palace is all the way on the other side of Dubrovnik...not near the old town.
I would've liked to be closer to the old town.
The hotel is big, and doesnt have any charm. The restaurants in the hotel leave a lot to be desired...we went to the sushi place one night, and it was WAY too overpriced for what it was...and it was almost empty - not a very good atmosphere.
The rooms were fine...clean... BUT- be forwarned, some of the rooms do not have standing showers! if you are going to stay here, ask that you get a room w a shower.
Ours was a tub, with a shower head, that didnt even extend up all the way. We had to squat down or kneel to shower. It was absurd.
The pool area was nice, had a swim up bar. But the 'beach' was not impressive.
just rocks, and not a very good area to swim. I was not impressed.
Go to Buza beach instead...not the one that says 'Cold Drinks' = there is another one...to the left...it's through this little hallway...no one really knows about it, and it's much less crowded and much better!

I've been to many 5-star hotels...this was not 5-star by any means. Save your $$.

  • Stayed: August 2009, travelled as a couple
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Thank cassnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2009

I stayed at the Hotel Dubrovnik Palace for a long weekend break in Dubrovnik with my Girlfriend in August 2009, and we both thought it was wonderful.

Firstly, we were upgraded to a suite on our arrival, which was a really unexpected bonus. The suite had a balcony, and a view of the islands -, it was really nice to sit out drinking a coffee in the morning, looking over the cliffs and Adriatic islands.



The suite itself was divided into a sitting area, a bedroom. It wasn't the biggest room I've ever stayed in, that's for sure, but it was stylishly decorated, very very modern, clean, comfortable and cozy. It also featured all the amenties you'd expect from a modern hotel.

The facilities at the hotel were good. The continental breakfast buffet is also very good, with a wide selection.

The staff were efficient and very friendly, and really made a huge difference to our enjoyment of our trip. Not just with the upgrade, but they handled a delivery for me efficiently, and made dinner reservations at 2 good local restaurants on our behalf, as well as being generally friendly; greeting us every time we came back to the hotel, or stopping for a quick chat to discuss our plans for the day etc.--- guest relations desk .

On previous visits to Dubrovnik I could never quite understand why people fell so much in love with the city, but having now stayed at the Hotel Dubrovnik Palace I can now totally understand the romance and lure of the city, and we'll definitely be going back in the future, and we'll stay at the Hotel Dubrovnik Palace.

  • Stayed: July 2009, travelled as a couple
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Thank johnanic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dubrovnik Palace

Address: Masarykov Put 20, Dubrovnik 20 000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Dubrovnik
#5 On the Beach Hotel in Dubrovnik
#6 Spa Hotel in Dubrovnik
#7 Luxury Hotel in Dubrovnik
#12 Romantic Hotel in Dubrovnik
#12 Family Hotel in Dubrovnik
Price Range: £107 - £470 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Dubrovnik Palace 5*
Number of rooms: 308
Official Description (provided by the hotel):
Situated on the beautiful peninsula of Lapad, the hotel's dramatic cliffside location, below the aromatic, pine-covered Petka woods, affords spectacular views in every direction.Fully renovated in 2014, each of the 308 contemporary rooms and suites all have private balconies and beautiful sea views. Great food and excellent service prevail. During your stay, you will be tempted to try out everything that is on offer: four swimming pools, one of which is indoors, a private beach, tennis courts, fabulous snorkeling and a PADI diving centre, as well as a leafy jogging path and walking routes through the woods behind the hotel. ... more   less 
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Also Known As:
Dubrovnik Palace Hotel

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