The positives are fantastic location, very friendly and helpful reception staff and beautiful rooms. Being on honeymoon they upgraded us to a lovely room overlooking the square which allowed us great views of the morning market and we spent alot of time sat on our balcony watching the world go by. Unfortunately the cleanliness of our room was not to the standard I have previously experienced from a 5 star hotel - the floor was not properly cleaned every day and when the sun shone in you could clearly see the dust in the corners and ledges/shelves harder to reach had accumulated quite thick layers of dust. The rainshower was great but the drainage not adequate resulting in the bathroom floor flooding and we had minor issues with the sink plug jamming, the balcony door being temperamental and the wifi repeatedly disconnecting. These were only minor and would have warranted 4 stars if it weren't for the appalling service we received at breakfast. The staff were rude and unfriendly, our orders were taken incorrectly, items requested never materialised and most upsettingly, despite always asking for and informing the hotel prior to our arrival of my need for soya milk as I am lactose intolerant, I was brought dairy milk and had to send it back. Perhaps as we are a younger couple and dress more casually and therefore are not the usual 'clientele' of the hotel we were not afforded their usual level of service but, being on honeymoon and the hotel being aware of this, we expected better and it really damaged our overall opinion of the hotel. Based on our experience we did not eat in either of the hotel restaurants so I cannot comment on whether the service improved throughout the day but by our final day we were apprehensive about breakfast and the problems that would ensue. A real shame as for such a lovely hotel and great location it has potential to be great.
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- Also Known As:
- The Pucic Palace Hotel Dubrovnik
- Pucic Palace Hotel Dubrovnik
- Pucic Palace Dubrovnik