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“Best hotel in Dubrovnik, maybe Croatia”
Review of Villa Orsula

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Villa Orsula
Ranked #34 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed 29 June 2014

This hotel is the luxury end of a group of hotels there on the cliff by the harbor. It is about a 10 minute walk to the Old Town, or a $5 taxi ride in under 5 minutes. The service here was outstanding! I cannot say enough nice things about the concierge, Adila Hebib. She made sure that every need was met, whether directions, reservations, whatever. The restaurant is situated, indoors and outdoors, on the cliff over the water, and the food was delicious! Service again here was impeccable; the staff was kind enough to seat us at the same table every morning, at the corner of the balcony closet to the city. We were upgraded into the suite, apparently the same one used by Elizabeth Taylor- it was quite large, as seen in our photos. All modern conveniences were available, and the room was well-appointed. We will definitely stay here again. Thank you, Adila!

Room Tip: See if you can upgrade to the suite when you get there
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  • Stayed: May 2014, travelled as a couple
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2  Thank Bob-and-Mila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaOrsulaConcierge, Villa Orsula Concierge at Villa Orsula, responded to this reviewResponded 30 June 2014

Dear Mr. and Mrs. McKinney
thank you so much for a such nice feedback. We are extremely pleased that you have chosen Villa Orsula for your holiday in Croatia. It was my great pleasure to be your host during your stay with us.
We are all delighted to hear that we exceeded your expectations.
We truly hope that you will come again in near future, and I'll be more then happy to welcome you back.
Wishing you all the best!
Sincerely yours,
Adila Hebib

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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51 - 57 of 67 reviews

Reviewed 15 May 2014

The Concierge, Adila, besides being an absolute delight, is always making sure you are having the best there is! This place is special - rooms, especially suite 914, are beyond comfortable, but the secret is it's location, pool and grounds. You can not describe the beauty and serenity of sunbathing or swimming here while looking out to the sea, after sightseeing during the morning. Easy access to all sights and restaurants.

  • Stayed: May 2014, travelled with friends
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2  Thank freshfields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaOrsulaConcierge, concierge Villa Orsula at Villa Orsula, responded to this reviewResponded 16 May 2014

Dear guests,

Thank you so much for staying with us in our Villa Orsula, and writing such nice review.
We are all happy to see that you had nice holidays, and that our facilites and services met your
expectations. I will be more than happy to welcome you again.
Wishing you all the best!
Sincerely yours,
Adila Hebib

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Reviewed 14 May 2014

Just back from four nights at the wonderful Villa Orsula. As already mentioned by previous reviewers, the position is first class, the views stupendous, the concierge ladies marvelous - nothing was too much trouble for them, they really are a credit to the hotel. The weather was perfect, the city beautiful, and sitting having breakfast on the terrace overlooking the sea and the old town is hard to beat. I would definitely return to Dubrovnik again. The lovely touches like the complimentary daily water and nibbles are very nice. All in all I couldn't fault it. Just lovely.

  • Stayed: May 2014, travelled with friends
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Thank kentishlass6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaOrsulaConcierge, Villa Orsula concierge at Villa Orsula, responded to this reviewResponded 16 May 2014

Dear guests,

We were delighted to hear that you had a wonderful stay with us at the our Villa Orsula. Thank you so much for your feedback and taking the time to post your comments. It was nice to hear that we exceeded your expectations. We truly hope to see you again in near future.
Wishing you all the best!
Sincerely yours,
Adila Hebib

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Reviewed 10 October 2013

This hotel is in an ideal location 10 minutes walk from Dubrovnik itself and yet offering stunning sea views in a quiet position. The Victoria restaurant offers an excellent breakfast and dinner and the rooms are well appointed. However storage space for clothes is limited. All the staff are unfailingly helpful and friendly. The hotel private "beach" is actually a platform beside the sea so there is no sand and access is via steep stairs so not suitable for children or the elderly with mobility constraints. It is expensive to stay at Villa Orsula but it is worth it.

Room Tip: Rooms facing the sea are the only ones to go for.
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  • Stayed: October 2013, travelled as a couple
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3  Thank Gommers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaOrsulaConcierge, Villa Orsula Concierge at Villa Orsula, responded to this reviewResponded 14 October 2013

Dear guest,
Thank you very much for taking your time to write such a nice review obout our Villa Orsula.
We are very glad to hear that you liked your stay with us. It's our concern to make our guests staying enjoyable as possible, from first contact until the end of their stay.
We will be more than happy to welcome you again in near future.
Wishing you all the best, with kind regards!
Sincerely yours,
Adila Hebib

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Reviewed 30 November 2012

This is attached to the Grand Hotel Argentina, but it feels like a boutique hotel in every way. The rooms are marvellous, and the suites are even better. Incredible views of the sea and the old city walls. Service was impeccable - actually, better than perfect if such a thing is possible. Breakfasts were outstanding.

It's about a ten minute walk to the old city of Dubrovnik, and a beach club is literally minutes away. The pool area at Grand Hotel Argentina was lovely, though towels were scarce.

  • Stayed: October 2012, travelled with friends
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5  Thank GBN31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2012

We stayed at Villa Orsula for 5 nights in September 2012. The drive from the airport was a pleasant one (30 mins) with a surprisingly friendly and chatty taxi driver.

The general Grand Villa Argentina reception area was bright and the floor-to-ceiling windows gave us a brilliant view of the Adriatic Sea and Lokrum Island. Check-in was quick and hassle-free. Upon walking into the Villa Orsula wing of the hotel we were warmly greeted by our concierge Adila Hebib, who proved to be an amazing guide during our entire stay. It’s not often you become friends with hotel staff but Adila was such an approachable and genuinely caring character that we couldn’t help but develop a bond with her.

Our room was fully renovated and had the most breathtaking view of the Old Town – we even had a small terrace on which we watched the sun set every evening, while guests dined in the upmarket Victoria Restaurant below. Complimentary fruit and macarons were replenished daily and the room amenities were luxurious and modern.

Breakfast is served on a private terrace for Villa Orsula guests and the view is beyond words – the Old Town with boats and cruise liners dotted along the coast was a truly spectacular sight. Our waiter every morning was Miro, and he welcomed us every morning with a smile and went out of his way to cater for our every need. Again, most staff are super attentive and always happy to have a chat and offer advice.

The pool area is the pièce de résistance of the whole complex. The beds and umbrellas are plentiful and scattered along various levels and rocky outposts for those who like to live on the edge (literally!). The pool is there for those who prefer it, but the sea is the star of the show. Access to the water is quick and easy and the water is crystal clear and refreshing. However, the one thing I must mention is that the pool boys are completely ignorant of guest's needs and seem to prefer playing with their phones, smoking cigarettes and staring into the abyss. They will not help you find a bed or bring towels unless you ask, and only wander around the pool sporadically - so if you want to order a drink its best you get up and let them know.

The hotel is a true 10 minute walk to the Old Town and even at over 6 months pregnant I was able to make it up and down with no problems – even multiple times a day!

In a nutshell, GVA Villa Orsula is a premium location in Dubrovnik and we would definitely come back again. It would be nice though if Villa Orsula has its own reception/check-in area (that may be something for the managers to dwell on?!). A special thank you once again to Adila for making our stay even more special – you are a gem!

  • Stayed: September 2012, travelled as a couple
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4  Thank tash981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2012

What an outstanding way to kick off our holiday this year with Villa Orsula in the coastal town of Dubrovnik. The reservation manager of the hotel group was very attentive and had already arranged for pickup when we stepped out of the airport. A sign of things to come.....

We were dropped off at the Villa Argentina hotel lobby as Villa Orsula does not have its own hotel reception area. Check-in was efficient and immediately following our check-in, the hotel manager showed us our way to Villa Orsula, which was connected with an indoor passage. At first, we were a bit concerned having seen the condition of Villa Argentina (a bit old and boring) but the manager kept reassuring us that "we would see the difference" (perhaps having seen the expression on our face!?). And finally we saw the difference.

Villa Orsula was a historic architecture built in 1939 but recently re-constructed and remodeled in 2011 by the hotel group. It was probably a mansion owned by someone rich. The hotel only has 13 rooms but that's the beauty of it - nice, quiet and exclusive; exclusive when it comes to its swimming area, lounge, garden etc.

The moment we stepped out onto the balcony, we were immediately greeted by a stunning view of the Dubrovnik old town and the Adriatic Sea. I definitely won't get bored waking up to this view everyday!

Service here was excellent. There were complimentary fruit, macarons and bottled water waiting in our room every day. There was an outdoor lounge and restaurant in the courtyard garden right behind the hotel, where breakfast is served every morning till 11:30am.

Swimming in Dubrovnik is a must for all tourists. There is a small swimming area exclusively reserved for hotel guests. The indoor swimming pool from the neighboring Villa Argentina is also an option.

Last but not least, the location. The hotel is conveniently located on the Frana Supila facing the beach. Walking to the old town takes approximately 10 minutes with other attractions also within walking distance. Needless to say, we will love to come back for another stay!

  • Stayed: August 2012, travelled as a couple
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Thank Hedonist420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Orsula

Address: Frana Supila 14, Dubrovnik 20000, Croatia
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #34 of 68 Hotels in Dubrovnik
Price Range: £364 - £787 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Villa Orsula 5*
Number of rooms: 13
Official Description (provided by the hotel):
This five-star boutique hotel is a successor of a traditional Mediterranean villa, built in 1939. Secluded by its seafront gardens, the hotel enjoys private beach and spectacular views of the Adriatic and Dubrovnik city walls - just doorsteps away. Vintage elegance of its 11 rooms and 2 suites gives all the modern comforts and an intimate atmosphere.The cornerstone of this secluded enclave is highly-personal service, with some special touches such as a la carte breakfast on the summer terrace of Victoria gourmet restaurant, luxury cosmetics, and a small library. Guests have complimentary access to Energy Clinic Spa and Wellness Center in the Hotel Excelsior adjacent to the property. ... more   less 
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