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“Wonderful Birthday in Dubrovnik Hilton” 5 of 5 bubbles
Review of Hilton Imperial Dubrovnik

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Hilton Imperial Dubrovnik
Ranked #5 of 66 Hotels in Dubrovnik
Certificate of Excellence
Hurghada, Egypt
Level Contributor
4 reviews
4 hotel reviews
“Wonderful Birthday in Dubrovnik Hilton”
5 of 5 bubbles Reviewed 7 April 2011

We decided to celebrate my sister's 50th birthday at Hilton Dubrovnik which turned out tan outstandingly well succeded holiday. All the staff were pleasant and efficient. I could not fault anyone and while I would not want to pick out one member of staff at the expense of the others, I feel I should mention Ms. Martina Vlajki who handled all the special needs around our "family-fiesta" at the hotel, including cake&champagne in the upgraded rooms. She is a most efficient lady who knows your wishes without uttering a word and whose help and advice was invaluable ! However, I must also mention, that I happen to find the best cake-delivery in town named Gaby (gabi@slasticarna.com) to enjoy a truly authentic dubrovacka chocolate-orange cake at this occasion. Finally, I would like to commend Lokanda Peskaria at the harbour -excellent and good value sea-food&great ambiente. The standard of care that they offer to their guest would be difficult to beat in town.

  • Stayed March 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BambiHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (565)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Serbian first
  • Spanish first
  • Swedish first
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  • Any
English first
London (England)
Level Contributor
105 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed 26 March 2011

The hotel is a big 19th Century building, recently much and well restored. It is situated just 200m outside the main Pile gate to the old city. A bus stop for buses to the port/intercity bus station is outside the gate. The bus to the airport leaves about 15 minutes walk away. There is a business centre with a PC with internet access (but that costs seven times as much as an internet cafe in the town).

Reception was friendly and efficient, smiling helpful staff. There is a light and airy lounge/bar with English-language papers (Guardian, USA Today).

My room was pleasant, decent sized, well equipped. Desk, armchair, good lighting, minibar, tea and coffee, safe. TV with five English-language news channels, an English-language Japanese broadcaster and Fashion TV, but no English-language entertainment (pay films available). Several German channels. Thick curtains kept out all the sunlight. Reasonably effective air conditioning (ice machine in the corridor). Ironing board. I had the cheapest grade of room (no balcony and no sea or city view): my view was pleasant of trees in a park and old houses rising up a hillside.

Bright large bathroom. Good Crabtree and Evelyn toiletries. Large towels, bathrobe.

Breakfast was a magnificent spread: cereal, fruit, cheeses; eggs and pancakes cooked to order. A Japanese section too. The restaurant was at the level of a terrace, so light and airy, with tables outside in better weather. Friendly attentive staff. Indeed all the staff said hello when they passed you in the corridors.

I really liked my stay

  • Stayed March 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael3112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreasJersabeck, General Manager at Hilton Imperial Dubrovnik, responded to this review, 6 May 2011
Dear Guest ,

Thank you for taking the time to write a review about our Hotel. I was reading your comments with interest and appreciate your positive feedback.

I was particularly pleased that you enjoyed your breakfast, as it is not only the most important meal of the day but we do put a lot of emphasis on delivering an excellent Hilton breakfast offering a large variety as you experienced.

So once again thank you for sharing your experience and we would be delighted to welcome you back to the Hilton Imperial Dubrovnik in the future.

Kind regards

Andreas Jersabeck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
222 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 21 March 2011

The Hilton Imperial is conveniently located very close to the Pile Gate on the edge of Dubrovnik old town. The hotel is literally 2 minutes walk from the gate. The tourist information office as well as the local bus stop are all located here. A bus from the airport to this location costs about 35 kn (Croatian Kuna). A taxi costs about 210 kn.

The hotel itself has 4 floors above ground with two lower levels containing the restaurant, gym and fitness area, sauna and swimming pool. At the front of the hotel the rooms have a balcony, these are the executive rooms and have views over the Adriatic. One of my friends had an executive room. I had a standard guest room.

The executive room and the standard room are both the same size but the executive room has large patio windows, access to the balcony plus a few additional perks which are worth paying the extra for.

The standard room I stayed in was well appointed with a large king sized bed. There was plenty of storage space. Opposite the bed there was a large storage cabinet that contained the fully stocked minibar, a safety desposit box and additional storage. There was a desk area with chair. Another seperate comfortable chair. Facilities in the room included an Iron, ironing board and hairdryer. The bathroom had a marble suite, clean white bathroom furniture, a bath with overhead shower.

The one outstanding feature of this hotel are the high levels of service throughout. All staff are courteous and helpful. During my stay I had a problem with the safety deposit box and after a call to reception someone came to my room within 2 minutes to help me. The staff at reception also gave excellent advice about places to eat and places to visit.

The hotel restaurant is called the Porat restaurant. I only visited the restaurant for breakfast. The restaurant is bright and airy with large glass windows The breakfast buffet was excellent with a large selection of hot and cold breakfast items. Breakfast was included in the price I paid for my room. I'd say that the prices for lunch or evening meal at the restaurant are quite high when compared to the prices in surrounding restaurants.

I would also say that prices in general for any sundry items within the hotel are quite high. A 750ml bottled water in the hotel costs 36 kn and across the road in the local shop it costs about 7 kn for a 2 litre bottle. Parking in the hotel car park is also quite pricey. Of course, you can expect to pay a little bit more for a premium service of having good quality food delivered to your room or through access to the minibar but there are also other options available in the vacinity if you want them. It isn't a case that you are captive audience here.

Whilst staying at the hotel I was lucky enough to have access to the Executive Lounge which is located on the 4th floor. The lounge serves complimentary drinks and snacks and has it's own balcony. There is comfortable seating and a large screen television. There is also wireless Internet access in the lounge. Marijana who worked in the lounge was friendly and welcoming.

This hotel is an excellent hotel and I really enjoyed staying here. I don't get to stay in hotels like this very often, it was a treat. I would definately recommend this hotel. If you can, pay a little extra for the executive room.

  • Stayed March 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lonewayfarer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreasJersabeck, General Manager at Hilton Imperial Dubrovnik, responded to this review, 6 May 2011
Dear Guest,

Thank you for taking the time to write a review about our Hotel.

I was pleased to read your kind comments about the friendliness of our Team members as well as the quality of our Breakfast Buffet. I have also taken note of your feedback with regards to our prices, but I am sure you do appreciate that prices of a 5 star Hotel are somehow different to those in the supermarket but can assure you, that our prices are in line with other 5 Star Hotels in Dubrovnik.

I am delighted you enjoyed your stay with us and would appreciate the opportunity welcoming you back to the Hilton Imperial Dubrovnik in the nearest future.

With kind regards

Andreas Jersabeck,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 18 March 2011

What an excellent hotel with simply the best service. My partner and I visited for a 4 day trip. We were lucky with the weather so managed plenty of sightseeing. The hotel was excellent and having the use of the Executive Liunge was an added bonus. Miss Paulo was like family at the end of the trip. So helpfuland most kind. Rooms were super comfortable and the breakfast one of the best I have had anywhere in the Hilton chain with attentive service. The only small criticism was the dinner. The quality was not great, the service was poor and for what it was I thought compared with what could be had outside it was expensive.

Stayed March 2011, travelled as a couple
Helpful?
Thank rickwood50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
1 review
4 of 5 bubbles Reviewed 14 March 2011

Stayed for 3 nights during March and were upgraded to the executive suite which was amazing, a large room with a balcony overlooking the Adriatic. The staff were absolutely amazing and were so friendly and helpful. Breakfast was great with many options. The only Slight disappointment of the hotel was only news channels available in the rooms in English but a minor blip in what is otherwise the perfect place to stay. Old town was very quiet with little options for good food. If going to Dubrovnik this is a must place to stay!

  • Stayed March 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beanieb004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreasJersabeck, General Manager at Hilton Imperial Dubrovnik, responded to this review, 20 April 2011
Dear Guest,

Thank you for taking the time to write a review about our Hotel. I very much appreciate your comments about the friendliness and helpfulness of our team members and feedback like yours will certainly spur us on to do even better in the future.

I have taken note of your comments about the variety of TV channels, which we will certainly address when changing to flat screen TVs later this year.

I am very glad you enjoyed your stay with us and look forward to the opportunity welcoming you back in thenear future.


General Manager
Andreas Jersabeck
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bognor Regis, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 7 March 2011

Just a great 4 day stay in a lovely city. The Hilton has it all, but the key point for us was the staff. All the staff were excellent and could not do enough to make our stay perfect.
One small note to the management. When you close your executive lounge for the winter, put it on the web site so people know what to expect.
Otherwise, just perfect!

  • Stayed February 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank richpea11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 6 March 2011

Beautiful hotel right next to the gate to the old town. We stayed her in February for my birthday. We couldn't fault the customer service here. Attention to detail from friendly staff. They even surprised me with a cake and sparkler and singers who where playing in the restaurant that night came over to sing happy birthday. Breakfast was lovely, such a variety of food, however evening meals and wine very expensive.
Good public bus service. Old Town is lovely. (If you do the walk all the way around it, it will take about two hours....well it took us two hours, and some caution required if you are scared of heights!!)

  • Stayed February 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank potatoLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Imperial Dubrovnik

Property: Hilton Imperial Dubrovnik
Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubrovnik
#3 Business Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#5 Luxury Hotel in Dubrovnik
#5 Spa Hotel in Dubrovnik
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik's historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Executive Lounge on the third floor with terrace - spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
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Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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