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“Good location. Uneven service.” 4 of 5 bubbles
Review of Hilton Imperial Dubrovnik

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Hilton Imperial Dubrovnik
Ranked #5 of 66 Hotels in Dubrovnik
Certificate of Excellence
Sackville, New Brunswick, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good location. Uneven service.”
4 of 5 bubbles Reviewed 19 August 2012

Hotel was nice but not necessarily a 5 star property. I have stayed at better places (Grand Villa Argentina) in Dubrovnik. No outdoor pool, no complimentary internet, no turn down service, breakfast just OK and a bit random in terms of service. When we checked in, for example, we were asked 'passports please' and not asked our names. I had to remind the receptionist that it might be a good idea to greet guests first... The rent a car agent was wandering around the hotel in washed out jeans and then watched the olympics from the hotel bar. Not great to see. I could not quite understand the high ratings of this hotel. My friends stayed in the old Hotel Imperial and frequently remembered the 'class' of that hotel. Unfortunately that was all gone in 2012. A lot of flash - not much substance

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Renata S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vmargaretic, Public Relations Manager at Hilton Imperial Dubrovnik, responded to this review, 22 August 2012
Dear Guest,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik. I regret that you were disappointed with the lack of outdoor swimming pool. Unfortunately location and the hotel surrounding area is limited. Hopefully a glass roof swimming pool and local beaches in walking distance, helped. Hopefully an information that we are in process of implementing new wireless network through entire hotel building, which will be complimentary in all public areas, might help for the future bookings. Thank you for your input regarding the front office syaff. Your comments will of course be forwarded to the relevant management for their attention.
All guest feedback is extremely important to us, as it is only through constructive criticism that we are able to assess and continuously improve the service standards, which we strive to achieve. Once more, thank you for all your comments.
Looking forward to welcoming you again in our hotel!

Kind regards,
Vlaho Margaretic
PR Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,787 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (565)
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English first
London, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 19 August 2012

We had a fabulous weekend here and the staff were very helpful and friendly. Right by the gate to the old town so easy to access everything you'd want to. The breakfasts were incredible!
I'd highly recommend it!

Room Tip: Sea view is worth it!
See more room tips
  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MissMaxwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vmargaretic, Public Relations Manager at Hilton Imperial Dubrovnik, responded to this review, 22 August 2012
Dear Guest,

Thank you very much for sharing your feedback. It is indeed a pleasure for me to note that you enjoyed the Hilton Imperial experience. Our aim is to ensure high guests satisfaction.! We are very proud that we met your expectations!

Looking forward to welcoming you again in our hotel!

Kind regards,
Vlaho Margaretic
PR Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 17 August 2012

Firstly, location was good and it was very beautiful from the outside. Upon arrival, the baggage was swiftly taken to the rooms but one of the 5 rooms we had was still not ready hence some people waiting for hours.

We had 5 executive rooms in total and the view from all 5 were poor and 1 didn't have a balcony and the view outside was just a tree. The room cleaning was very good and thorough and we were very satisfied.

The executive lounge was pretty poor. Sometimes there were too many people. The choice of food compared to other Hilton's were just very poor. Portions were very very small and coming in hungry meant taking everything and still being hungry. The rule of 6pm -8.30pm alcoholic drinks should definitely be extended. I absolutely hate this rule as you are chatting with your friends and time goes quickly and realizing all the drinks have been taken away..
The service in the executive lounge was top though and whatever you wanted was given in quick time.

Internet was so bad even though I got an internet voucher the connection was bad at times PLUS it only worked in the lobby downstairs or the executive lounge which was very very inconvenient. It doesn't even work in rooms!!!

The breakfast in the morning was very average, best things being the Chef who makes you eggs and the orange juice they give you at the beginning. The continental style wasn't the greatest. Too many healthy options when you want to be a bit unhealthy for your holiday at least!

The gym was ok but pretty small without simple stuff like barbells. But manageable. The swimming pool was ridiculously small with only a maximum of 8 people in at once. POOR. And disappointing about the lack of OUTDOOR pool.. which you'd expect in a hot country like this.
Also there should have been a lift to floors 2,3,4 from the gym as it only went to -1,0 and 1. That was weird.

The AC didn't work in one of the rooms. My friends were boiling hot at night. This is a simple situation that NEEDS to be sorted. And should be checked by maids whenever they clean.

We got 2 day trips to firstly Montenegro and then next day to Bosnia and Herzegovina. That was nice and was worth the money. Well recommended!

As a Gold member, I felt like an ordinary customer in this hotel, and having been a loyal customer to the Hilton I would have expected a lot more. But nevertheless it was ok.

It was a clean hotel. Staff were friendly.

Hope this review is helpful!

  • Stayed August 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hiltonboy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vmargaretic, Public Relations Manager at Hilton Imperial Dubrovnik, responded to this review, 22 August 2012
Dear Guest,

Thank you for you stay at Hilton Imperial Dubrovnik, and for taking the time to give us your valuable feedback on the hotel facilities and service provided by the Team. It was a pleasure for me to read that you were satisfied with hotel location. I would only like to clarify that only Executive plus rooms are the ones having City or Sea view. All other have a , neighbourhood hill or courtyard view. Due to the fact that the hotel is situated in the historic building, we couldn`t incorporate direct lift from -1 to 4th floor and outdoor swimming pool. Hopefully local beaches in walking distance, helped.I regret that our Executive Lounge wasn’t completely up to your expectations. It was indeed a pleasure to read that you were satisfied with our services and friendly staff. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements. Your comments will of course be forwarded to the relevant management for their attention.
Once again thank you for your truly valuable comments. I hope that we will be able to look forward to welcoming you back to the Hilton Imperial Dubrovnik.

Kind regards,
Vlaho Margaretic
PR Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 14 August 2012

Let's all agree the location is spectacular to get to the Old Town. It is almost like being in Old Town. Here are the advantages of this hotel in random order:
*Location
*Cleanliness
*Typical "Hilton" feel of non-personal business feel hotel
*Decent breakfast with omlet station
*Friendly staff
*Nice patio with view of Old Town, but not spectacular
*Shuttle bus from airport that cost 5 Euros drops you off literally in front of the hotel

Disadvantages of the Hilton in random order:
*Location....as it's NOT on the water you don't have a sea view or have the chance to use their beach, because they don't have one
*No outdoor beach or pool
*No free internet
*Business-like feel for the rooms. They are updated though.
*I had a room with a balcony view and I thought the view was average compared to comparable priced properties (see my note below)
*Quite a few stairs to climb up with your luggage to get to the main entrance to the lobby

During my 11 day trip starting July 31st 2012, I stayed at 5 hotels, yes....5! I stayed here at the Hilton, The Bellevue, The Excelsior, The Dubrovnik Palace and the Amfor in Hvar. I also saw the Raddison Blu property....I think I know what I'm talking about. ;) See my other reviews for the above noted hotels.

Room Tip: Be sure to ask for the main property for at least a view!
See more room tips
  • Stayed August 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank CeceliaTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vmargaretic, Public Relations Manager at Hilton Imperial Dubrovnik, responded to this review, 22 August 2012
Dear Guest,

First and foremost we would like to thank you for taking the time to write about your stay at the Hilton Imperial Dubrovnik on the Tripadvisor. I am happy to hear you’ve enjoyed your stay with us, and that you complemented our location and friendly staff. We are always looking to improve our services in every possible way. Regarding the internet, I would like to inform you that we are about to switch to new provider, allowing our guests WIFI service throughout entire hotel building, complimentary in the public area. It is your feedback that motivates us to constantly improve ourselves, so we appreciate your honest thoughts.
Looking forward to welcoming you again in our hotel!

Kind regards,
Vlaho Margaretic
PR Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 13 August 2012

We got the executive plus room w balcony facing the sea n old town n its big n magnificent. U can save money by using the executive lounge on top floor w balcony. Its a great old world hotel. Perfectly clean, decorated. Great buffet breakfast. Disappointing room service. For being best hotel in dbv, they should have a more gourmet restaurant.
It needs to update its entertainment channels: only 4 eng tv channels, all news(no cable tv).....worst is no wifi in yr room n u have to pay 69 k(roughly 12 us dollars a day) to use in exec lounge or lobby. Very inconvenient.
Also no outdoor pool, which is a bummer, but its the price u pay for its location.
Concierge is helpful but old school surly.
We did get very reasonable rate n great private car drivers to take us to montenegro for a day trip n driving us to split with a stop at mostar. Cheaper than other rates I was quoted at other agencies.
Overall the hotels great if it can bring itself to current technology, it will def be my 5 star then.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Nycazn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vmargaretic, Public Relations Manager at Hilton Imperial Dubrovnik, responded to this review, 22 August 2012
Dear Guest,

Thank you for choosing Hilton Imperial for your stay in Dubrovnik and for your kind comments. I regret that you were disappointed with your internet connection. At this moment we are in process of upgrading our entertainment system, one of which will be new set of TV channels. We are also implementing wireless internet throughout all the building which will be free of charge in our public areas. It was a pleasure for me to read that you were very happy with hotel location and that you were satisfied with our Team member’s effort. Looking forward to welcoming you again in our hotel!

Kind regards,
Vlaho Margaretic
PR Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 10 August 2012

It's everything you'd expect from an old-world-type hotel -- beautifully done inside and out, with a friendly, helpful, and knowledgeable staff. The rooms are large, the bed and pillows comfortable, and the (included) breakfast buffet great. It's a true international-standard hotel and we highly recommend it.

Stayed August 2012, travelled as a couple
Helpful?
2 Thank ChrisInMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vmargaretic, Public Relations Manager at Hilton Imperial Dubrovnik, responded to this review, 22 August 2012
Dear Guest,

Thank you for recommendation and for choosing Hilton Imperial Dubrovnik. I am delighted to receive your kind comments. It was a pleasure for me to read that you were very happy with our accommodation, atmosphere and that you were satisfied with our Team member’s effort.
Looking forward to welcoming you again in our hotel!

Kind regards,
Vlaho Margaretic
PR Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 August 2012

I visited Dubrovnik in July 2012 based on a recommendation from the travel agent but chose Hilton Imperial based on the location at Pile Gate at the entrance to Ole Town and the recommendations seen on Tripadvisor. It did not at all disappoint in terms of service, proximity , friendliness of staff, everyone communicated in English well. The unexpected delivery of the Barbados local newspaper printed from the internet, to full size and delivered daily blew us away. We almost missed it as we assumed it was another daily paper from a big metropolis, but it turned out to be our very own, Barbados Nation newspaper. It was thoughtful and very much appreciated. I meant to get some Hilton Dubrovnik stamp on it our something but did not but have kept in anyway for posterity. Keep up the good work.
Roseanne and Donovan Myers

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AtlantisSubsBarbados
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vmargaretic, Public Relations Manager at Hilton Imperial Dubrovnik, responded to this review, 22 August 2012
Dear Mrs. Roseanne and Mr. Donovan Myers

Thank you for your nice comment regarding your experience at the Hilton Imperial Dubrovnik! Thank you for complementing our location and staff hospitality, we truly try hard to maintain high standards and guest satisfaction. I am happy to hear you have enjoyed your stay with us, and we are looking forward to welcoming you back to Hilton Imperial in the near future.

Kind regards,
Vlaho Margaretic
PR Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Imperial Dubrovnik

Property: Hilton Imperial Dubrovnik
Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubrovnik
#3 Business Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#5 Luxury Hotel in Dubrovnik
#5 Spa Hotel in Dubrovnik
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik's historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Executive Lounge on the third floor with terrace - spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
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Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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