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“great hotel”

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Hilton Imperial Dubrovnik
Ranked #5 of 67 Hotels in Dubrovnik
Certificate of Excellence
Gedera, Israel
Level Contributor
126 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“great hotel”
Reviewed 12 April 2013

Excellent hotel located in a spectacular building. Excellent location for those who want to visit the old city of Dubrovnik. Spacious rooms, rich breakfast. Good value for money, although it is not a cheap hotel.

Room Tip: Try to get a room with a view towards the old city
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank אברהם פ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this review, 13 April 2013
Dear Guest,

Thank you for choosing Hilton Imperial for your stay in Dubrovnik and for your kind comments.
I am happy to hear you have enjoyed your stay with us and I’m pleased you were extremely satisfied with our location, breakfast and room quality.It would only be our pleasure to welcome you back to the hotel.

Ruhsar Eryoner
General Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,903 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 April 2013 via mobile

The current standard for a five star hotel should include wifi in the rooms and breakfast area. This hotel only provides this useful service in their cramped lobby where there is insufficient seating and waiters wanting to sell you drinks and desserts. You can't even obtain wifi in the breakfast room.

Our room was cramped and located at lobby level, overlooking nothing.

There was a lack of service and friendliness. It didn't help matters that we were evacuated at midnight because of a smoke alarm (not the hotel's fault).

Oh, and the bottled water is ten times the cost of the convenience store across the street.

The location is great, though. You can be inside the walled city in minutes.

Still, definitely overpriced.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nativityscene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this review, 11 April 2013
Dear Guest,
Thank you for taking the time to give your feedback.
We endeavor great efforts to ensure high guest satisfaction. You will of course therefore understand my sincere disappointment when I discovered that your stay with us did not live up to your expectations. All guest feedback is extremely important to us, as it is only through constructive criticism that we are able to assess and continuously improve the service standards, which we strive to achieve. Rest assured I have shared your coments with my Management team who is currently looking into all matters raised in your feedback. In the meantime, please do not hesiatte to contact me direct for any supplementary information you may wish to add.
Once again, thank you for your valuable comments. I trust that we shall have the opportunity to welcome you back and a chance to restore your faith in our product and services.

Sincerely yours,

Ruhsar Eryoner
General Manager
Hilton Imperial Dubrovnik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 April 2013

The Hilton Imperial Dubrovnik is a charming hotel. The location couldn’t be better; it’s right across the street from the old walled city. The buffet breakfast was excellent; there were many options on the table and one could also order special items like French toast, eggs benedict, etc. Our room was great, with a view of the old city. The hotel bar has a view of the St. Lawrence Fortress, another attractive walled enclosure.

Room Tip: Get a room facing the old walled city.
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this review, 11 April 2013
Dear Guest,

First and foremost I would like to thank you for taking the time to write about your stay at the Hilton Imperial Dubrovnik on the Tripadvisor.
I’m pleased you were extremely satisfied with hotel location, breakfast and room quality.
So thank you very much for your sincere feedback - it is truly motivating and is greatly appreciated.
Ruhsar Eryoner
General Manager
Hilton Imperial Dubrovnik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 April 2013

If you are visiting Dubrovnik, I would really recommend this hotel. It is located so close to the old city, that you can easily pop back to the hotel in minutes. It also means that a wide range of places to eat are within easy reach. The staff a really helpful, nothing is too much trouble for them. The rooms are large and the beds really comfortable.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoneyPenny548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this review, 11 April 2013
Dear Guest,

Thank you for choosing Hilton Imperial for your stay in Dubrovnik and for your kind comments.
I am happy to hear you have enjoyed your stay with us and I’m pleased you were extremely satisfied with our location, friendly staff and room quality.
Thank you for finding time to write this review and I sincerely hope we will see you soon again in the Hilton Imperial Dubrovnik.
Ruhsar Eryoner
General Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesex, Vermont
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 April 2013

The hotel was very nice and comfortable. We even had to eat in a different room because the President of Poland was staying there also. Perhaps the best thing about the hotel is its location right next to the entrance in the walled city of Dubrovnik. Great combination. Dubrovnik is a great location to visit and the Croatians are a very friendly people.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank chas343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this review, 10 April 2013
Dear Guest,

I would like to thank you for letting others know of your experience at the Hilton Imperial Dubrovnik.
I am truly pleased that you appreciated the hotel's comforts and faciliteis and above all, that we managed to meet your expectations.
Thank you for finding time to write this review and I sincerely hope we will see you soon again in the Hilton Imperial Dubrovnik.
Ruhsar Eryoner
General Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 9 April 2013

I want to thank the entire staff for a flawless stay at the Hilton Imperial! from the front desk, the Executive lounge staff, the breakfast staff and the Manager on duty...the complete team made me feel welcomed and I can definitely say this was 5 star service!!

The hotel was immaculate! the breakfast was superb! and had a restful night all three nights!! A++++

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ironmancb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this review, 10 April 2013
Dear Guest,

Thank you very much for sharing your feedback. I’m pleased you were extremely satisfied with accommodation and our friendly staff.
I am truly happy to read that you appeciated all aspects of our hotel and that our friendly team have managed to meet your expectations in creating a perfect holiday experience for you.
Looking forward to welcoming you again in our hotel,
Ruhsar Eryoner
General Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mullingar
2 reviews
Reviewed 8 April 2013

Our experience of Hilton Imperial Hotel was the best we ever stayed in,everything about this hotel was perfect , would highly recommend it as an ideal location .All staff were so helpful ,meals were excellent , hotel has all requirments needed to make a stay very pleasant hope to have the pleasure of staying there again

Room Tip: request a room to suit your requirements
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tyrrellspass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuhsarE, General Manager at Hilton Imperial Dubrovnik, responded to this review, 10 April 2013
Dear Guest,
Thank you for your positive comments on this website and I wanted to personally respond and thank you.I am happy to hear you have enjoyed your stay with us and I’m pleased that you were extremely satisfied with our location, food and service in particular.
It is indeed a pleasure for me to note that you enjoyed the Hilton Imperial experience.
Thank you for staying with us !
Ruhsar Eryoner
General Manager
Hilton Imperial Dubrovnik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Imperial Dubrovnik

Property: Hilton Imperial Dubrovnik
Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubrovnik
#3 Business Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#5 Spa Hotel in Dubrovnik
#5 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik's historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Executive Lounge on the third floor with terrace - spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
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Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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