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“Almost faultless”

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Hilton Imperial Dubrovnik
Ranked #5 of 67 Hotels in Dubrovnik
Certificate of Excellence
London, United Kingdom
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Almost faultless”
Reviewed 28 February 2014

On arrival in Dubrovnik, we took the bus from the airport to just outside the hotel (very friendly man who sold us tickets told us it would be the second stop which was helpful). The hotel looked impressive from the outside when we got there, and it literally is a few minute's walk into the old town's main street.

At check in, we were greeted by a lovely member of staff called Vlatko. We were given a complimentary room upgrade as we are Hilton Honors card holders. Obviously, they were able to do so as it is low season (I am wary of raising expectations as I have been on the receiving end of upset customers who haven't been upgraded just because they feel they should have been!). We had nice big rooms, with balconies looking out onto the town and the sea. The bathrooms are a bit on the small side but they have everything you need. On the first morning, we found a bit of a leak and called reception for help. Within 5 minutes, someone came to fix the issue.

Every single member of staff (except for one bar staff who was not unfriendly, just not as warm as the others) was welcoming, friendly and clearly wanted to make sure we were happy. Some of the ones who deserve a special mention are: Vlatko, mentioned above; Stejpan at reception who gave us good recommendations for veggie friendly restaurants and provided us with general advice about Dubrovnik; Igor who served us dinner, and above all, Dragana who served us breakfast most mornings. She really touched us with her warmth and friendliness, and her strong work ethic.

We had dinner in the hotel on our last evening, and it was some of the best food we had during our stay. It wasn't cheap, but given how expensive eating out is in Dubrovnik, it was certainly value for money. The beef carpaccio was melt in the mouth tender, and the potato gnocchi was delicious.

I appreciate that there are hotels which show their five star rating more obviously than this hotel in terms of facilities, but this hotel most certainly deserves a five star rating for its impeccable, service-focused staff.

We loved our stay in this hotel and we will definitely be back for another visit.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank MsFancy101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 18 March 2014
Dear Guest,
I take this opportunity to say “ Thank You” for an excellent review.
We are pleased to hear that, we lived up to your desired expectations and you walked away with pleasant memories of your holiday in Dubrovnik.
Whilst humbly accepting your compliments, we would like to thank you for the constructive feedback given, which in turn will immensely assist us to improve the guest experience in the future.
We would look forward to well come you back to Hilton Imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2014

The pool temperature and the temperature of the massage rooms should be higher at this time of the year (February). Apart from that, our stay was perfect. Special mention to the bar staff / restaurant which really took excellent care of us and helped make our stay perfect. We will return without a doubt!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank iskrak2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 18 March 2014
Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubrovnik, Croatia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2014

A good time to visit Dubrovnik at the end of February when it is not too hot and not too crowded. A small clean city with attractive architecture well restored as a World Heritage Site after the bombings of 1991/92. The Hilton Imperial has an excellent location just outside the city walls

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 18 March 2014
Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woking, United Kingdom
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 February 2014

We've just had a wonderful relaxing week at the Imperial and can't say enough about how lovely the staff are and how comfy we felt there, a home from home (expect my home doesn't have a pool,gym and spa plus dining and bar included!!) The location is perfect for popping into the old town for drinks and sightseeing. It suited the range of ages in our group perfectly too, we'll definitely be going back.

Room Tip: we didn't feel a 'view' important, the normal twin rooms were really good value and beds...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 18 March 2014
Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cyprus
Level Contributor
98 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 February 2014 via mobile

Very close to old town, hotel was quiet but very nice, staff very friendly and helpful, pool, sauna, steam room great as it rained a lot when we stayed, bit like a spa weekend. Lots of choice for breakfast and nice staff attentive. Rooms large with great views of sea. Would stay again

Stayed February 2014, travelled with friends
Helpful?
3 Thank Tupscyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 18 March 2014
Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belo Horizonte
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 February 2014

The hotel has a perfect location just beside the main gate of the old town. We got an upgrade at the arrival which was nice (HHonors Member). Breakfast was nice but not excelent like some other Hiltons. Room had a nice view and staff was helpful. One lady that takes care of the business floor was really rude to us at our arrival. That was the only down point.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tchello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 18 March 2014
Dear Guest,
I take this opportunity to say “ Thank You” for an excellent review.
We are pleased to hear that, we lived up to your desired expectations and you walked away with pleasant memories of your holiday in Dubrovnik.
Whilst humbly accepting your compliments, we would like to thank you for the constructive feedback given, which in turn will immensely assist us to improve the guest experience in the future.
We would look forward to well come you back to Hilton Imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 19 February 2014

This hotel was perfect in all respects. It is located about 100 yards from the Pile Gate into the Old City. The rooms are quite spacious, even by American standards and more so by European standards. We had a California King sized bed with plenty of room around it, a view of the Old City, a peek at the sea and a decent breakfast included for 104 Euros per night. Yes, there are many cheaper places, but they are MUCH smaller or are a 25 Euro cab ride from the Old City. The staff was falling all over themselves to be friendly and even the maids and waiters ALL greeted us when we passed. Further, the rooms were clean and bright and well appointed. It was WELL worth a few extra Euros for the space and location.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MikeE73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 18 March 2014
Dear Guest,
Let me say “ Thank You” for your review,
We were delighted to read your review and very pleased to noted that your experience with us was an exceptional one.
Guest reviews of this nature will definitely motivate & help the team to achieve higher standards, which will in turn enhance the guest experience.
Once again we thank you for the opportunity given to us to serve you and would love to welcome you back to imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Imperial Dubrovnik

Property: Hilton Imperial Dubrovnik
Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubrovnik
#3 Business Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#5 Spa Hotel in Dubrovnik
#5 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik's historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Executive Lounge on the third floor with terrace - spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
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Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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