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“Location,location” 5 of 5 bubbles
Review of Hilton Imperial Dubrovnik

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Hilton Imperial Dubrovnik
Ranked #5 of 66 Hotels in Dubrovnik
Certificate of Excellence
New York
Level Contributor
123 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Location,location”
5 of 5 bubbles Reviewed 21 April 2014

Right near the Pile gate the Hilton is in the perfect place from which to explore the old city. As for the hotel itself the room was large and comfortable with more than enough closet space to put away not only all of our clothing but our two suitcases. We only ate breakfast at the hotel but the buffet had an outstanding series of choices along with freshly made eggs and pancakes. The hotel also has a very comfortable public space on the lobby floor that is ideal for reading, a cup of coffee or glass of wine.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LeeGil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 23 April 2014
Dear Guest,
Let me say “ Thank You” for your review,
We were delighted to read your review and very pleased to noted that your experience with us was an exceptional one.
Guest reviews of this nature will definitely motivate & help the team to achieve higher standards, which will in turn enhance the guest experience.
Once again we thank you for the opportunity given to us to serve you and would love to welcome you back to imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,796 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (566)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 20 April 2014 via mobile

This hotel has everything you would expect from a quality Hilton hotel and is in a great location next to Pile Gate. Its biggest plus has to be the helpful staff though - everyone who served us bent over backwards to help, from check in to the bar to giving us local information about what to do and where to eat and drink. Nothing was too much trouble. The breakfast was also good. Recommended.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank paul_atko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 21 April 2014
Dear Guest,
Let me say “ Thank You” for your review,
We were delighted to read your review and very pleased to noted that your experience with us was an exceptional one.
Guest reviews of this nature will definitely motivate & help the team to achieve higher standards, which will in turn enhance the guest experience.
Once again we thank you for the opportunity given to us to serve you and would love to welcome you back to imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 17 April 2014

We stayed at the Hilton Imperial having stayed at the Hilton Bomonti in Istanbul 2 nights earlier and it was like going from an Audi to a Ford. Sure both do the same job, but one does has a style and finesse that the other can’t match.
On arrival there was a noticeable lack of staff presence to greet us and help us with our luggage. The front desk staff were friendly, however every time we saw them they seemed flustered by the presence of guests and ringing phones.
The hotel is an old building, fitting with Dubrovnik’s old town surrounding, and it doesn’t really try to be anything other than that. Sadly, it lacks the character and charm that other older hotels in Croatia have, such as the Esplanade in Zagreb.
The rooms were fine, clean and like all Hiltons have good beds and pillows. TV channels were limited which seems to be the case in Croatia. But if you like the news or American Dad voiced over in German then you should be happy.
We had access to the executive lounge and this was one area that the really hotel let itself down. We felt that this was a depressing space that was not conducive to relaxing and the older lady with short hair, who watched your every move, didn’t help things. Although, it should be said that the other club staff were all welcoming and friendly. The snacks in the evening were very good.
When we stayed here my husband and I were celebrating our 9 year wedding anniversary and the hotel acknowledged this be giving us 4 small squares of cake. The same cake that we had access to in the lounge for free! Again comparing this to the previous Hilton that we stayed with it was underwhelming. In Istanbul we had our room upgraded which then gave us club access, we were also given a personalised cake and a bottle of Turkish sparkling wine.
If I try to find positives about this place the first thing is that the breakfast was good. Some rooms and the lounge have good views and the location is close to the old town. However, my advice would be to choose a different hotel just out of town, such as the Radisson Blu. Here you can enjoy the same area but also relax at a resort and then do a day trip to the old town. They will also organise trips to the Elaphiti islands and Montenegro.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Rochelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 21 April 2014
Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,
We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .
Whilst apologizing for the inconvenience, please be informed that, we have noted your constructive feedback and areas mentioned will be rectified in due course.
Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Twyning, United Kingdom
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

A beautiful hotel ideally located by the entrance to the Old Town. Not a typical Hilton, this hotel has style and elegance, matched with exceptional Croatian service. The breakfast is good, with the facility to eat on the veranda, the bar service great with the opportunity to sit on the balcony terrace, and the rooms clean and well proportioned. Bar food was very good, with prompt service. The only draw back is some rooms have a limited view, and the standard rooms on the smaller side. It is therefore worth upgrading for a superior room with a view.

Room Tip: It is worth paying for a superior room / view
See more room tips
  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jeztwyning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 21 April 2014
Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

Great stay at the Hilton. Perfect locations, so close to Old Town and bus station. Excellent room, stayed in the villa part of the hotel. Breakfast on the terrace was fab, amazing choice and exceptional service. Lobby bar great for a drink in the afternoon. Were given a breakfast box on our last day as we checked out at 4am. Pastries, fruit, yoghurt and juice. Fab! Free wifi in communal areas.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lauraturner01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 21 April 2014
Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 13 April 2014 via mobile

Spent 2 nights here as it is located mere minutes from some of the main attractions in the city. The staff were friendly and helpful, the breakfast was good and the other facilities (gym/spa) were useful. My only criticism would be that ground floor rooms are dark with no view whatsoever, and despite it being 2014 you had to sit in reception to use the free WiFi.

Stayed April 2014, travelled with friends
Helpful?
3 Thank Lolapoppins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 21 April 2014
Dear Guest,
I take this opportunity to say “ Thank You” for an excellent review.
We are pleased to hear that, we lived up to your desired expectations and you walked away with pleasant memories of your holiday in Dubrovnik.
Whilst humbly accepting your compliments, we would like to thank you for the constructive feedback given, which in turn will immensely assist us to improve the guest experience in the future.
We would look forward to well come you back to Hilton Imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leatherhead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

We stayed five nights in this excellent hotel. Perfect location with everything on the doorstep. The service was outstanding, both before we arrived and throughout our visit. We had a good sized room with a wonderful view and they still leave a chocolate on the pillows. The breakfast selection was extensive and continually topped up and attentively served by cheery staff. The lounge bar was a great place to relax when the weather turned and the prices were less than the cafes in the old town. Free wi-fi was great to have too. We would highly recommend this hotel.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Denise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 21 April 2014
Dear Guest,
Let me say “ Thank You” for your review,
We were delighted to read your review and very pleased to noted that your experience with us was an exceptional one.
Guest reviews of this nature will definitely motivate & help the team to achieve higher standards, which will in turn enhance the guest experience.
Once again we thank you for the opportunity given to us to serve you and would love to welcome you back to imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Imperial Dubrovnik

Property: Hilton Imperial Dubrovnik
Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubrovnik
#3 Business Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#5 Spa Hotel in Dubrovnik
#5 Luxury Hotel in Dubrovnik
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik's historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Executive Lounge on the third floor with terrace - spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
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Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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