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“Low quality/price rate” 3 of 5 bubbles
Review of Hilton Imperial Dubrovnik

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Hilton Imperial Dubrovnik
Ranked #5 of 66 Hotels in Dubrovnik
Certificate of Excellence
Bruges
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Low quality/price rate”
3 of 5 bubbles Reviewed 16 June 2014

Ask for sea views for your room otherwise you may be placed with views to the air conditioning system of the hotel. You must pay for Internet access in your room: unbelievable! Expensive for the quality of rooms (executive rooms) and Internet acces provided.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Manuel I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 20 June 2014
Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.


Sincerely,

KRISHANTA DAMUNUPOLA
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,788 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (565)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
64 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

If you have an executive room - make sure you use the executive lounge............... I didn't realise it's amenities for two days. Rooms comfortable, quiet and very roomy (walk in wardrobe and sitting area). Food great and staff very friendly (and knowledgeable).

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 20 June 2014
Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingswinford, United Kingdom
1 review
5 of 5 bubbles Reviewed 16 June 2014

The Hilton Grand Imperial enhances your visit to an already exceptional place. Staff exceptional.Food is some of the best anywhere. Environment and ambience just right. Every member of staff is committed to maximising the enjoyment of your stay.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 20 June 2014
Dear Guest,
Let me say “ Thank You” for your review,
We were delighted to read your review and very pleased to hear that your experience with us was an exceptional one.
Guest reviews of this nature will definitely motivate & help the team to achieve higher standards, which will in turn enhance the guest experience.
Once again we thank you for the opportunity given to us to serve you and would love to welcome you back to imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, England
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

My husband and I stayed here for 3 nights back in May when visiting Dubrovnik for the first time. I booked the hotel using my membership points (loyalty program) and was happy to discover upon check-in, we had been upgraded to the Executive Floor and a room with a seaview. The room was super clean and had a great view of the sea and the old town, and we had the added bonus of being able to use the Executive Lounge for breakfast/snacks/drinks. We found the two ladies looking after the lounge really pleasant, always ready with a smile and happy to chat (also a wealth of information about their country, which was useful and fascinating). It was also a nice touch that each evening, the Manager would come and chat with the guests. We ate breakfast most mornings in the main restaurant, outside on the terrace and this was fabulous. The selection and quality was great and the staff, again, pleasant and helpful. I can't rate this hotel high enough, every aspect was perfect ! And the location.....perfect....just outside the gate into the old town..... Thank you to all that make this hotel what it is...perfect ! Many thanks to you all, we will be back as we were not only blown away by your incredible hotel, but also your beautiful country - Paula & Chris - Cheshire, UK

Room Tip: The rooms with a seaview are worth splashing the cash for....lovely to wake up to the sea :-)
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Holidayheaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 20 June 2014
Dear Guest,

Thank you for taking a moment to share your experience. We are pleased to hear you found the staff and the services to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,
KRISHANTA DAMUNUPOLA
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 15 June 2014

This was a typical Hilton hotel however its situation makes it second to none if you want to spend most of your time in the wonderful old city. We spent eight nights which was probably too long as the one thing this hotel is not set up for is a holiday hotel- it is more suited to a one or two night stopover. The staff are very helpful and the couple of problems we had were readily sorted, however they shouldn't have arisen in the first place. The rooms are basic but clean but as a previous reviewer mentioned don't expect the wonderful views. The indoor pool is lovely however in temperatures in the high 30's you really want to be able to sit outdoors and relax and this is the major area where this hotel fails and lacks any decent facilities Anther gripe is that they charge for water and wi-fi which other 5 star establishments see as complimentary- lets face it , you are paying enough already So a bit of a compromise- wonderful location but lacking in holiday atmosphere and a bit greedy with the charges.

Room Tip: You will have to pay a hefty nightly charge to get a decent sea view with balcony and even then, its...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Juniepie250555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 20 June 2014
Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,
We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .
Whilst apologizing for the inconvenience, please be informed that, we have noted your constructive feedback and area mentioned will be rectified in due course.
Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queens, New York
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

A great stay! A lot of great things have been said about this hotel already. What I'll add is that we received exceptional service from the concierge, Verdan, prior to our arrival. Verdan was able to arrange an awesome driver - Bobo - to take us to Durres, Albania so that could catch a ferry there. Verdan really took his time with us, and after multiple emails, we were able to arrange a perfect transfer to Albania. I am not used to getting such attentive and detailed service from a hotel concierge, he really went above and beyond. Additionally, Verdan took note of the fact that my wife and I were traveling with our young son and when we arrived at our room there was already a cot set up for him. (we had not mentioned that we were traveling with our son when we made the reservation) I was really impressed that he had taken note of that and made arrangements for us. This goes to show the exceptional service you can expect to receive. The Hiltons in W. Europe (Milan and Brussels I'm talking to you) should take note of how its done here.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GucciKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 20 June 2014
Dear Guest,
Let me say “ Thank You” for your review,
We were delighted to read your review and very pleased to hear that your experience with us was an exceptional one.
Guest reviews of this nature will definitely motivate & help the team to achieve higher standards, which will in turn enhance the guest experience.
Once again we thank you for the opportunity given to us to serve you and would love to welcome you back to imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

We chose the hotel because it was close to the entry of the old town of Dubrovnik, looked comfortable and was well-regarded. On arrival, I realised that I had stayed there on my previous visit in 1980, the year of Tito's death. It still has the great location but has improved immeasurably in terms of comfort, cuisine and service - as indeed it should have, given its cost. We stayed in the annex, given a room at the back with a balcony looking into trees and up the hill - not a great view, but cool and comfortable. A nice room and bathroom (though a bit more hot water might have been nice) and lovely sheets, well serviced. We only ate breakfast, but that was good, with eggs, waffles, etc made to order, served either in the cool restaurant or shady terrace (we realised that when it was very hot it was more comfortable to be inside). We also drank cocktails in the bar while checking our emails (a little disappointing that free wifi is only available in the public rooms). We received a warm welcome from reception staff and are sure they would have helped us if we had needed them but we were fairly independent. We used the pool, which is pleasant, indoors with a clear screen roof. The changing facilities could be improved with private cubicles (I'm too old to be happy changing in public), hooks on the inside of the shower doors to hang towels/robes, a spin drier for costumes, and shampoo. I had a pleasant (and reasonably priced) pedicure in the spa. Most cavils probably stem from the excellent location, which means that space is limited. There is no garden or outside pool where you can sit on loungers, although we did spend ages at the terrace bar only drinking one drink, reading a newspaper without being hassled. The lack of luxurious feel in the pool/spa area can also be attributed to limited space. Our only other slight niggle was that we had told the Jet2 salesperson when booking that we were celebrating a big wedding anniversary and were assured that this would be passed on to the hotel. If it was, nothing was made of the occasion - where other hotels might have given us a glass (at least!) of champagne - but this did not mar what was a very good week. The position meant that one could take great advantage of all the attractons the old city has to offer (on our anniversary, we were there for 7 a.m. Mass, on another day late at night), while being able to escape from the heat and crowds to the comfort and cool of the hotel.

Room Tip: Ask for a balcony
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 1984abrcem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this review, 20 June 2014
Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Imperial Dubrovnik

Property: Hilton Imperial Dubrovnik
Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubrovnik
#3 Business Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#5 Luxury Hotel in Dubrovnik
#5 Spa Hotel in Dubrovnik
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik's historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Executive Lounge on the third floor with terrace - spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Booking.com, Hilton EMEA, Odigeo, Priceline, Hotels.com and TravelUp so you can book your Hilton Imperial Dubrovnik reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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