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“Hilton Imperial Dubrovnik ”

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Hilton Imperial Dubrovnik
Ranked #6 of 68 Hotels in Dubrovnik
Certificate of Excellence
Reviewed 18 June 2014 via mobile

This is a really excellent hotel. A stone's throw from Dubrovnik's old city and within walking distance of the sea. The staff were genuinely welcoming, friendly and helpful. Large enough to have all the facilities wanted and small enough to retain a personal touch. We would definitely return.

Stayed: June 2014, travelled as a couple
Thank Philip T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 20 June 2014

Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,531 - 1,537 of 3,193 reviews

Reviewed 17 June 2014

Caught airport bus which drops you at Pile Gate. Short walk to hotel but it is uphill. On arrival staff were very welcoming and we were upgraded to a suite, we had booked king executive room. This was a great reward as we always stay at Hilton hotels. In our package we had breakfast which had a great variety of hot and cold food, we also had access to executive lounge. Drinks were plentiful but the food and nibbles were very average. During our stay here my wife became ill and the hotel staff were very sympathetic and helpful. Our suite was huge with an extremely large balcony. Location of hotel is close to very nice restaurants and of course the Pile Gate. Would definitely recommend this wonderful hotel.

  • Stayed: May 2014, travelled as a couple
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Thank sixamigos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 20 June 2014

Dear Guest,
I take this opportunity to say “ Thank You” for an excellent review.
We are pleased to hear that, we lived up to your desired expectations and you walked away with pleasant memories of your holiday in Dubrovnik.
Whilst humbly accepting your compliments, we would like to thank you for the constructive feedback given, which in turn will immensely assist us to improve the guest experience in the future.
We would look forward to well come you back to Hilton Imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

Overall, the service was very nice - the staff were very friendly and helpful, and our room was clean and comfortable. There is a generally relaxed and friendly vibe to the hotel, which is very well located next to the old town.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Marco E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 20 June 2014

Dear Guest,

Thank you for taking a moment to share your experience. We are pleased to hear you found the staff and the services to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,
KRISHANTA DAMUNUPOLA
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Ask for sea views for your room otherwise you may be placed with views to the air conditioning system of the hotel. You must pay for Internet access in your room: unbelievable! Expensive for the quality of rooms (executive rooms) and Internet acces provided.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Manuel I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 20 June 2014

Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.


Sincerely,

KRISHANTA DAMUNUPOLA
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

If you have an executive room - make sure you use the executive lounge............... I didn't realise it's amenities for two days. Rooms comfortable, quiet and very roomy (walk in wardrobe and sitting area). Food great and staff very friendly (and knowledgeable).

  • Stayed: June 2014, travelled with friends
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Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 20 June 2014

Dear Guest,
Thank you for taking your valuable time to complete the review on TripAdvisor,

We were delighted to read that you were satisfied with the services and facilities offered at the Hotel and would like to take this opportunity to thank you for selecting us for your stay in Dubrovnik .

Once again we thank you for your review and we look forward to the opportunity to welcoming you back to the Hilton Imperial Dubrovnik in the near future

Warm Regards,
Krishantha Damunupola
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

The Hilton Grand Imperial enhances your visit to an already exceptional place. Staff exceptional.Food is some of the best anywhere. Environment and ambience just right. Every member of staff is committed to maximising the enjoyment of your stay.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 20 June 2014

Dear Guest,
Let me say “ Thank You” for your review,
We were delighted to read your review and very pleased to hear that your experience with us was an exceptional one.
Guest reviews of this nature will definitely motivate & help the team to achieve higher standards, which will in turn enhance the guest experience.
Once again we thank you for the opportunity given to us to serve you and would love to welcome you back to imperial in the near future.
Warm Regards,
Krishantha Damunupola
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

My husband and I stayed here for 3 nights back in May when visiting Dubrovnik for the first time. I booked the hotel using my membership points (loyalty program) and was happy to discover upon check-in, we had been upgraded to the Executive Floor and a room with a seaview. The room was super clean and had a great view of the sea and the old town, and we had the added bonus of being able to use the Executive Lounge for breakfast/snacks/drinks. We found the two ladies looking after the lounge really pleasant, always ready with a smile and happy to chat (also a wealth of information about their country, which was useful and fascinating). It was also a nice touch that each evening, the Manager would come and chat with the guests. We ate breakfast most mornings in the main restaurant, outside on the terrace and this was fabulous. The selection and quality was great and the staff, again, pleasant and helpful. I can't rate this hotel high enough, every aspect was perfect ! And the location.....perfect....just outside the gate into the old town..... Thank you to all that make this hotel what it is...perfect ! Many thanks to you all, we will be back as we were not only blown away by your incredible hotel, but also your beautiful country - Paula & Chris - Cheshire, UK

Room Tip: The rooms with a seaview are worth splashing the cash for....lovely to wake up to the sea :-)
See more room tips
  • Stayed: May 2014, travelled as a couple
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    • Cleanliness
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Thank Holidayheaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krishanta D, Manager at Hilton Imperial Dubrovnik, responded to this reviewResponded 20 June 2014

Dear Guest,

Thank you for taking a moment to share your experience. We are pleased to hear you found the staff and the services to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,
KRISHANTA DAMUNUPOLA
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Imperial Dubrovnik

Address: Marijana Blazica 2, Dubrovnik 20000, Croatia
Phone Number:
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Dubrovnik
#3 Business Hotel in Dubrovnik
#4 Family Hotel in Dubrovnik
#5 Spa Hotel in Dubrovnik
#6 Luxury Hotel in Dubrovnik
Price Range: £220 - £398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Imperial Dubrovnik 5*
Number of rooms: 147
Official Description (provided by the hotel):
Dominating the area of approach to the Dubrovnik old city, the hotel overlooks the ancient walls and historic red roof tops of the cities palaces. On the four floors in both buildings this historic boutique hotel offers a wide choice of rooms of different size and shapes, following the historic architecture of the former hotel. All 147 air-conditioned rooms, are characterized by a Mediterranean touch that features a combination of modern technology and traditional charm. •Located on the doorstep of Dubrovnik's historic Old town•Historic Dubrovnik hotel - delivering hospitality service since 1897•147 luxurious appointed rooms with Mediterranean touch•Executive Lounge on the third floor with terrace - spectacular views over the Old town and Adriatic sea•Renowned Restaurant Porat - ultimate dining experience•The Lobby Bar, The Lounge Bar•Fully equipped Health Club - indoor swimming pool, sauna, steam bath and gym ... more   less 
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Also Known As:
Hilton Imperial Dubrovnik Hotel Dubrovnik
Hilton International Dubrovnik
Hilton Dubrovnik
Dubrovnik Hilton

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