We booked and paid 2 months in advance for a room here. We arrived at 2.30 pm to be told our reservation would not be honoured. We were not contacted in advance though the hotel could easily have found email or phone details through booking agency. We were given an undated letter from the sales dept to say we had to go to another hotel. We were not given address/phone details or any clear directions and were offered no assistance with transfer. No manager was available. No apology or compensation was forthcoming. It looked like a grubby hotel and clearly there was no regard for customer service. We tried to find the supposed replacement hotel for over an hour but could not find it. I called the booking agency, who arranged a substitute hotel within 15 mins. We paid the agency no more and had a satisfactory stay in the new hotel.
Hotel Uvala are a disgrace. It is completely unacceptable to take money and then not care about providing the service contacted for. This hotel chain is one to avoid. Your money is not safe so vote with your feet and stay elsewhere.
- Official Description (provided by the hotel):
- This modern 4 star hotel is located in Lapad Bay, a quiet area dominated by the clear blue sea and shady green pine forrests, only a short bus ride from the Old town. A spirit of well-being is present throughout the Uvala hotel – from the beautifully designed, non-smoking air-conditoned rooms with balconies overlooking the Petka Hill or Lapad Bay and the excellent spa facilities to the various selection of menues offered at the Mantala restaurant. Enjoy your complimentary breakfast at the summer terrace with magnificent views of the whole bay and the Elafiti archipelago. The Rozolin Bar is an inviting place to sip a coctail in the afternoon or enjoy your coffe in the morning. Uvala's Wellness centre offers complimentary use of both indoor and outdoor swimming pool and fitness centre as well as discounts on all other services. ... more less
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- Also Known As:
- Uvala Hotel Dubrovnik
- Hotel Uvala Dubrovnik