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“Must get sea views”
Review of Ariston Hotel

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Ariston Hotel
Ranked #16 of 68 Hotels in Dubrovnik
Certificate of Excellence
Cary , NC
Level 6 Contributor
149 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
“Must get sea views”
Reviewed 18 August 2014

Originally our plans were for only one night but since we had pre-payed it forced us to stay 2 nights. Had we known we were staying 2 nights , our preference would have been to stay nearer the Old Town. We also had booked for a non-sea view which can be depressing if staying for longer - you only see the parking lot. As many readers have stated the 4 hotel resort shuttles people around the hotels. In our case they upgraded us for the first night but then told us we needed to change for our second night - we spoke to the manager and sorted it out. Our room was like a standard Marriott courtyard. The best thing about the hotel was the out outstanding view and rocky beach to jump directly into the sea. The a la carte restaurant (Zoe) was correct if a bit over-priced - not clear where you can get just a sandwich. The included breakfast although plentiful was very mediocre - the cooked meats were intimidating and the thinly sliced mushrooms dry and unappealing. The staff on the most part was professional and pleasant. I do not think this is a 5 star hotel, details are not there like fluffy beach towels (theirs were actually quite thin) but a perfectly adequate 4 star if the room had included a view for the price which was significantly more than the non-sea view. We came in high season to a very expensive city - maybe in September you get better value.

Room Tip: Only take a sea view!!!
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank rtpana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
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English first
Edinburgh, United Kingdom
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 August 2014

We arrived early and had to wait around for ages. As you have no swipe card and the bar had no change we were left to sit around. This is no way a five star hotel. It is not bad, very good in fact but not five star. The staff try hard but just do not have the training or leadership to be five or four star. Breakfast has a good choice but becomes rather boring. Food is fresh. Egg chef clueless. Omelettes are made with cartoned eggs. The carton was on display. The guy cooking must have been 15 and not trained. All staff and locals speak English. Great location. Bus to old town a very short walk. Would return to Dubrovnik but maybe not this hotel chain. PS coffee is awful. Overall service is terrible with staff forgetting to arrange things.

Room Tip: Make sure you have a sea view level 1 middle. Balcony view is excellent.
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  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
5 Thank Stewart D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 August 2014

Booked in to Neptun - upgraded to Ariston. One word - excellent. Staff very friendly, views to Adriatic superb. Easy bus in to Dubrovnik. Was a great holiday in a lovely hotel. Note - although 5 star it is not equivalent of North British in Edinburgh....think a good 4 star in UK.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank DrJaffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 July 2014

Hotel Ariston is a nice hotel in a good location with friendly staff and wonderful views. It's worth noting however that it's also one of five hotels that make up the Importanne resort.

When we first arrived we were 'upgraded' to the sister hotel, Royal Princess however what we were actually shown to was a room in the attached Royal Palm hotel, which had shared balconies and inferior views to the other hotels. So we'd booked Hotel Ariston, were told we were in Royal Princess but were actually in the Royal Palm - confused yet? I think the Importanne resort is clearly mid way through a merging of the hotels into a single resort and it shows. We requested to move to Hotel Ariston which was accommodated after the first night.

The room in Hotel Ariston was a very good size and notably clean. We initially had twin beds but this was converted to a double on request. The balcony (1st floor) had a really great view. The vista was visible between a few trees and out to sea there were a few small islands.

The bathroom had a bath with integral shower and the toiletries were replenished daily. The hair dryer was good by hotel standards.

We had access to all the pools throughout the resort but opted to spend most of our time on "the beach" which was a collection of rocks in front of Hotel Neptune that lead down and into the sea. This was a nicer set up than on first appearance and as first timers to Croatia was a good experience of the rugged coastline. There were plenty of children in the sea but going from rocks straight into 3-4m deep water would perhaps make me think twice if I had children of my own. There were life guards around though and I felt an atmosphere of general safety. In many respects it was nice not to be molly coddled by health and safety police.

Of the two gyms on site we found the one below Hotel Ariston the better equipped with a smith machine a dumbbells to 50lbs and the one in the Royal Princess better for cardio. Of the two spas, the 'Wellness Centre' below The Royal Princess was superior with two types of sauna and a steam room. Also worth noting was the excellent wifi throughout the entire resort.

We ate breakfast in La Castile (in the Royal Princess) and it provided a good selection of cereals, fruits, pastries, cold meats & cheeses, as well as hot options including eggs ordered to the table.

We once ate dinner in Restaurant Mediterraneo on the BBQ night. The food was fine but the starter and desert options were limited and it felt over priced for what it was.

We ate a couple of times in the beach front 'On the rocks' bar and the pizza and burgers were good and well priced - although bizarrely the bar lacked any smaller snack options for during the day.

When it comes to evening meals I'd suggest heading into Dubrovnik old town which is easily accessible from the bus that leaves just outside the resort. The old town is beautiful and has ~280 restaurants to choose from. Helpfully the Importanne resort is the final stop on the bus route so you're guaranteed a seat on the way out. It can get very busy so a seat on the return is less likely. I can highly recommend 'Taj Mahal' for a taste of Bosnian food, 'Spaghetteria Toni' for home made pasta, 'Mea Culpa' for super sized pizzas and Buza Bar for evening drinks.

The 3 day Dubrovnik card is a good buy, including access to the old walls, a 10% discount on all of the above restaurants and 10 bus journeys (which aren't limited to the 3 days).

All in all I enjoyed staying at Hotel Ariston, and I enjoyed Dubrovnik. It may well be advertised as 5* in facilities offered but it's not 5* in presentation. A good 4* that just needs to sort itself out and become a single cohesive resort.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Exige28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheffield
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 July 2014

We were originally booked into the Neptun next door but given a triple room in the Ariston.We had amazing sea views with a decent sized balcony.All staff were really friendly, reception were polite and efficient, our bags were taken to our room and the housekeeper was outstanding.The buffet breakfast was varied and not too busy.The staff brought gluten free bread straight away.We didn't stay around the pool much but went to the old town most days. Get a Dubrovnic card and get the number 6 bus up the steps opposite reception and to the right.Just past the bus stop through a park is Komin restaurant which is good and beyond this a shopping centre.It was lovely to get back to the peace and quiet of the hotel after the busy old town.There is also a nice walk to lapad with lots of different places to eat.All in all to be recommended.

Room Tip: Sea view 3rd floor.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank nell63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belper, England, United Kingdom
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 July 2014

Beautiful sea views, don't get fobbed off with a room without a view if you've booked one!
Staff of "On the Rocks" need lessons in customer interaction it doesn't harm anyone to be pleasant.
As its a resort too many people try to cram into small bathing areas very overcrowded.
Komin restaurant nearby is lovely and traditional

Room Tip: Get a sea view without a doubt
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakham, United Kingdom
Level 6 Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 14 July 2014

We enjoyed our 5 nights at the Ariston.
Good sized rooms-we had a sea view with balcony-the manageress was helpful and agreed to us moving to a room where there were no obstructions to the view.
Breakfasts were very good and the general facilities fine.
2 or 3 pools plus access to the sea for bathing.
Nice setting away from the town with easy access to the No 6 bus .

Room Tip: If booking seview room then it needs to be levels 1200/1300 for unrestricted views
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Graham T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ariston Hotel

Property: Ariston Hotel
Address: Kardinala Stepinca 31, Dubrovnik 20000, Croatia
Region: Croatia > Dalmatia > Dubrovnik-Neretva County > Dubrovnik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 68 Hotels in Dubrovnik
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Ariston Hotel 5*
Number of rooms: 115
Official Description (provided by the hotel):
Rising above the Adriatic Sea, Hotel Ariston 5* features 115 newly renovated rooms and a wide range of facilities which will spark the enthusiasm of any visitor, whether a holidaymaker or a business traveller. Minutes from the world-famous UNESCO site - Dubrovnik Old Town, enjoy the hotel's quiet and natural surroundings, expansive sea views and wake up to the sounds of waves. Charming, elegant and comfortable rooms will be your oasis to relax and unwind, in addition to multiple outdoor pools, a wellness zone and three restaurants with outdoor dining options. ... more   less 
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