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“Anniversary Surprise”
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Villa -
5 Bedrooms, 4 Bathrooms, Sleeps 12
Dubrovnik, Dubrovnik-Neretva County, Dalmatia

Reviews from our community

Average - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Helsinki, Finland
Level 2 Contributor
4 reviews
4 hotel reviews
“False promises”
Reviewed 8 June 2017 for a stay in May 2017

We spent my 70th birhday here. We chose this place because the pool should be heated since we have many kids who love to swim. I emailed the property before our arrival to make sure the pool area had been finished. We were assured it was.
When we arrived the pool freezing. We tried to assure our very dissappointed kids to put away their swim gear, but that we had now been assured that the heating had now been turned on, and would shortly result in warm water.
Next day the water was still freezing, and we again called the agent about this. We were assured that somebody was coming to fix the problem.
On the third day they finally admitted there WAS NO HEATER!

There never was. They had lied about it in the description, also in the emails, and for 3 days of our vacation, hoping we would give up asking.

This was by far the biggest problem, but I´ll mention a few of the other ones also. The drains in the shower and bathtub didn´t work properly. One showerhose wasn't attatched. This was later fixed.
Part of the stove didn´t work.
The attached property mentioned in the description wasnt´s finished, and they started hammering on the attatching wall after 7 am one morning. The save was not working either and they came with a new one, which did not work.
The place smelled of cigarette smoke.

There were plusses too. It was clean enough, even though clearly not done up since the 80´s.
The agent we called was friendly enough, and maybe it´s the owner of the place who´s lied to her too. We were given a part of the payment back by her which was reasonable, but did not comfort the kids.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steyning, United Kingdom
Level 4 Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Anniversary Surprise”
Reviewed 2 August 2016 for a stay in July 2016

Booking process very efficient. Team very helpful with all queries and last minute were able to provide Airport Transfer for our party of 10 when Sun Transfers let me down. We arrived early in the day our luggage was cared for, we wandered off for lunch and a minor explore, we then shopped to stock up and were even picked up from the supermarket and delivered to the villa
To the villa, large, clean everything advertised delivered, excellent size fridge freezer able to provide all cold drinks etc required. One small issue broken microwave promptly changed. Good pool, plenty of loungers adequate bbq which was put to much use. Plenty of tables and chairs outside to accommodate our party of 10 for outside dinning.
Overall the villa and team delivered a good stay in Dubrovnik. Minor point towels were due to be changed during the week which did not happen.
One word of warning, many biting bugs, go prepared with your favourite anti bug potions.
Thank you to the team.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Aug 2016
Thank you for your feedback, we appreciate it very much. Hope to see you again in the following years. The Hedera Estate Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Perfect place for a family stay”
Reviewed 28 August 2014 for a stay in August 2014
person found this review helpful

We have just left this beautiful villa after a five nights and can't fault it. The bedrooms are a good size with two being slightly larger. The kitchen was well equipped with a good large fridge. The pool was wonderful, the weather was really hot and we all spent as much time as possible there. Air-con in each of the bedrooms as well as in the lounge kept us sane and enabled us to sleep. The location is great, although the walk back from the old town was steep (manageable though). I have to mention the great service both before we arrived and during our stay. Vesna and Iris cared for us beautifully. We will definitely return!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethany N
Level 5 Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great Villa!”
Reviewed 20 August 2013 for a stay in August 2013
person found this review helpful

We spent 4 nights at this villa with a group of friends. The Villa was great. The garden and pool were really impressive and well kept - there was lovely pond with a little waterfall.

We spent most of our time outdoors by the pool, or sitting around the table.

The inside of the villa was spacious and well kept, and the kitchen was decent and big enough to cook in. There was free wi-fi, which was a bonus.

It was a short 10-15 minute walk to the Old Town along one road.

Overall a great villa!

*Note: I did not book the villa, I just stayed in the villa as part of a group.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Aug 2013
Hi Beth,

Thank you very much for your kind review. We are glad that you had a great time with us and hope to see you again.

Kind regards,

Hedera Estate team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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