On an all inclusive package, but at check-in had to supply Credit Card details "for any extras". When ordering anything always asked to sign bills and supply room numbers. The rep assured us that she had spoken to the hotel Manager and that we need not sign, only give our room number, but some waiters etc. would still insist that we signed a bill which was a bit worrying. This resulted in checking with reception every other day that no charges were going against Credit Card and guess what, we found we were getting some charges, but after speaking with reception these were removed. Confusion on what was covered under “all inclusive”, some guest could order a bottle of local wine at meal times, and others were told they could have only a glass, by different waiters. As stated in a previous review there were some guests who never seemed to be asked or sign for anything they ordered.
Areas around pool in a state of disrepair exposed electric wiring for o/s lighting not sure if alive, wooden decking tiles had been laid around pool and sun bathing areas and quite a few guests got wooden splinters in their feet. Facilities not fully available at pool area, no food available from Snack Bar until half way through the holiday, no printed menu available when it was open and then there were no tables or chairs erected on which to eat the food. Kiddie’s pool area was a building site, no water in pool and broken floor tiles surrounding it
Cloth seating in lobby and restaurant areas looked dirty and worn, need either a good clean or replaced completely. Disappointed with food, little variance and a bit bland, defiantly not what you expect from a claimed 5 star Hotel catering.
During our stay, there were a number of corporate functions using the Hotel’s conference facilities, their catering arrangements clashed with guest meal times and resulted guests waiting for food sources to be replaced by the kitchen staff, waiters and bar staff also seemed to been told to give priority to attendees over paying guest. During one of these corporate functions I had ordered a drink with a waiter, waited over 20 minutes still no drink, went to bar spoke to the waiter, who apologised, but he had been told by Bar Manager to serve function attendees who had grouped on mass around the bar area. Barman eventually took my order and placed drinks on the Bar, I retrieved these and proceeded back to my table, on the way I was blocked by the Bar Manager, who gestured to a waiter that he must carry the drinks and not me. Explaining I had been waiting, the Bar Manager in my opinion responded in a very smarmy manner, that the Hotel policy was that all guest had to be served by the waiters and that corporate functions were “more financially important to the Hotel”, so I must accept that there would be delays during these events, I apologised saying I didn’t notice that was stated in the Brochure when I booked my holiday. Having said that the staff at this Hotel were excellent always polite and helpful, but must question management.
Paid extra for a Superior Room with Sea view, first impression excellent laid out room, with unique glass walled Bathroom. But after day one, woken at 7.0am by workmen working on exterior of Hotel next to our room, offered an alternative room, after been told this was the only one, which was smaller in size, had a very badly stained carpet, broken tiles and smaller balcony. Moved to this room, as there was no other choice, but spoke to rep and said I would be complaining when I returned to UK. The Rep was very sympathetic and offered to speak to the management, to resolve issue, next day we moved to an excellent larger room, which we felt reflected the extra payment for a Superior Room with Sea view.
Lovely location, but overall the holiday at the price we paid, for what we thought would be a 5 Star Hotel was disappointing. This Hotel may have warranted its 5 Star rating when it first opened, but general house care has left some areas in need of some very much needed maintenance and reinvestment, which needs to be reflected in its Star rating, definitely a 3 Star in its current state.
- Official Description (provided by the hotel):
- A landmark of exceptional Croatian hospitality, the waterfront Rixos Libertas Dubrovnik has been reborn as the ultimate contemporary design hotel with luxurious facilities for discerning travelers. Home to 254 guest rooms that combine panoramic views of the Adriatic Sea with pampering facilities that indulge and inspire, it is conveniently located only 15 minutes away from Dubrovnik Old Town and 25 minutes away from the Dubrovnik International airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , Expedia, Booking.com, Travel Republic (UK), Hotels.com, TripOnline SA, Agoda, Ebookers, Evoline ltd, HotelQuickly, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Rixos Hotel Libertas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Rixos Hotel Dubrovnik